SpinBetter Casino - Player believes that their withdrawal has been delayed.

The casino does not want to withdraw the winnings despite the withdrawal of twice the amount the day sooner the same withdrawal method. Request photos of the virtual card on a white sheet from both sides, which is impossible because the card is not material. My attempts to withdraw to Skrill are rejected and it is blocked for no reason, when I try to withdraw to the card, a message is displayed to use the last withdrawal method, i.e. Skrill that was blocked for me. Screenshots of a virtual card from the skrill application are rejected without giving a reason, only a request for real photos. Please help

Dear lomo413,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.