SpinBet Casino - Player's deposit is delayed.

The second cryptocurrency deposit has not been reflected in my account.

I've submitted screenshots of my wallet, but I'm being told that they can't verify it.

Since the deposit was made with cryptocurrency, submitting a bank statement wouldn't show the deposit anyway.

I kindly ask for your assistance in resolving this issue.

Dear iiuea11779,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Did you use the same cryptocurrency for both the first and second deposits?

Is it correct that the disputed amount should be 0,01683039 BTC?

Could you please share the payment receipt and your communication with the casino regarding the deposit? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

I sent a screenshot to.

The deposit method is the same for the first and second payments.

Dear iiuea11779, could you clarify why they are unable to verify the transaction?

Have you made any deposits using payment methods other than crypto?

There is no deposit other than virtual currency.

The first and second deposits were made to the same account but the second deposit has not been reflected.

photograph We have sent it to you, so please check it.