HomeComplaintsSpinBet Casino - Player's deposit is delayed.

SpinBet Casino - Player's deposit is delayed.

Amount: 16.83 mBTC

SpinBet Casino
Safety Index:High
Submitted: 13 Nov 2024 | Case closed : 19 Dec 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 week ago

The player from Japan faced an issue with a second cryptocurrency deposit not reflecting in their casino account. They submitted screenshots of their wallet, but the casino claimed they could not verify it, while a bank statement was not applicable for cryptocurrency transactions. The issue was resolved when the casino representative confirmed that the deposit had been located and credited to the player's account. However, the complaint was ultimately rejected due to the player's lack of response to follow-up inquiries.

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1 month ago
Translation

The second cryptocurrency deposit has not been reflected in my account.

I've submitted screenshots of my wallet, but I'm being told that they can't verify it.

Since the deposit was made with cryptocurrency, submitting a bank statement wouldn't show the deposit anyway.

I kindly ask for your assistance in resolving this issue.


Automatic translation:
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1 month ago

Dear iiuea11779,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Did you use the same cryptocurrency for both the first and second deposits?

Is it correct that the disputed amount should be 0,01683039 BTC?

Could you please share the payment receipt and your communication with the casino regarding the deposit? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

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1 month ago
Translation

I sent a screenshot to.


The deposit method is the same for the first and second payments.

Edited
Automatic translation:
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1 month ago

Dear iiuea11779, could you clarify why they are unable to verify the transaction?

Have you made any deposits using payment methods other than crypto?

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1 month ago
Translation

There is no deposit other than virtual currency.


The first and second deposits were made to the same account but the second deposit has not been reflected.

photograph We have sent it to you, so please check it.

Edited
Automatic translation:
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1 month ago

Thank you very much, iiuea11779, for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

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1 month ago

Dear iiuea11779,


My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite SpinBet Casino representative to join this conversation.


Dear SpinBet Casino,


Could you please provide clarification regarding this case?


Thank you in advance,


Mirka


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3 weeks ago

Dear iiuea11779,


A casino representative messaged me outside of this thread, that your deposit has been located and credited to your account.


Could you please confirm this?


Thank you.

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2 weeks ago

Dear iiuea11779,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 week ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.


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