The player from Japan faces an issue with a second cryptocurrency deposit not reflecting in their casino account. They submitted screenshots of their wallet but the casino claims they cannot verify it, while a bank statement is not applicable for cryptocurrency transactions.
SpinBet Casino - Player's deposit is delayed.
Amount: 1,330 BTC
SpinBet Casino
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Case opened
Current status
Waiting for player to reply
6d 19h 28m 44s
Case summary
4 hours ago
Public
Public
7 hours ago
Translation
The second cryptocurrency deposit has not been reflected in my account.
I've submitted screenshots of my wallet, but I'm being told that they can't verify it.
Since the deposit was made with cryptocurrency, submitting a bank statement wouldn't show the deposit anyway.
I kindly ask for your assistance in resolving this issue.
Automatic translation:
Public
Public
4 hours ago
Dear iiuea11779,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Did you use the same cryptocurrency for both the first and second deposits?
Is it correct that the disputed amount should be 0,01683039 BTC?
Could you please share the payment receipt and your communication with the casino regarding the deposit? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
iiuea11779 has 6d 19h 28m 44s to reply
