The player from Australia faces issues withdrawing winnings from Spinbet Casino, which blocked their account due to concerns about playing from Australia.
SpinBet Casino - Player’s account has been closed without resolution.
Amount: NZ$6,625
SpinBet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
3d 13h 14m 7s
Case summary
4 days ago
Public
Public
4 days ago
I’ve been playing at spinbet casino who took money from me via crypto. I had a good win and have been trying to withdrawal, they accepted my utility bill which had my Australian address on it and asked for another id pic as I scanned it and was meant to be a pic. Anyhow they have now blocked my account saying I’m not allowed to play in Australia, but what if I’m on holiday in New Zealand? How can I get my money or can I not?
Public
Public
4 days ago
Dear emma628,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SpinBet Casino.
Please note when playing in online casinos you need to register with your current and accurate personal information.
If you reside in Australia, but accessing the casino from New Zealand you will not be able to enter an Australian address, which means Australian players are not accepted.
Please allow me to ask you a question regarding your situation:
- Could you please confirm you registered with the correct personal information indicating your Australian address?
Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
