The player from Ontario registers at the casino based on positive reviews but has their account closed after winning $900. They request either a refund of their deposits or their winnings.
SpinBet Casino - Player's account has been closed after winning.
Amount: Can$900
SpinBet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
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Case summary
2 hours ago
Public
Public
12 hours ago
I registered here
Because I was reading reviews and because it's stated that here on casino guru that accepts players from onatrio
So after 2 days of making deposits and then won 900$
They closed my account because I'm from Toronto Ontario
I asked for refund of my deposit if they don't want to pay me
I want my winnings if not I want my deposits back
Public
Public
5 hours ago
Dear Luxy89,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Did you create your casino account with Canada as your country of residence?
Could you please confirm that you have passed the KYC verification?
Did you accumulate your winnings with or without an active bonus?
Could you please share your communication with the casino regarding the blocked account? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
Casino Guru is examining the case
