HomeComplaintsSpinAUD Casino - Player doesn't get fair payouts off his deposits.

SpinAUD Casino - Player doesn't get fair payouts off his deposits.

Amount: A$7,000

SpinAUD Casino
Safety Index:Below average
Submitted: 14 May 2024 | Case closed : 31 May 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

5 months ago

The player from Australia had deposited around $7000 but did not receive any significant payouts, feeling that the online casino gaming site was not operating fairly. He believed he wasn't getting the rewards considering his considerable deposits. The complaint was rejected because the player did not respond to messages and questions from the Complaints Team, leaving insufficient evidence to investigate further.

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6 months ago

I have deposited roughly $7000 Australian, without getting a decent pay out or any pay out. Compared to what this site was doing religiously for the first few months it has completely shut shop on me and I believe is ripping me off 💯. There’s not a machine on earth you could put $7000 into without it budging, these are small hits as well from 50c to $5.00. It’s completely wrong

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6 months ago

Dear OllyB,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Nick

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6 months ago

Dear OllyB,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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5 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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