The player from Greece faced issues with the casino as his withdrawal was not being processed. We requested additional information from the player to proceed with the investigation. However, the player did not respond to our messages and questions. Consequently, the complaint was rejected due to lack of cooperation from the player.
Spinaro Casino - Player’s withdrawal delayed.
Amount: €600
Spinaro Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 months ago
Public
Public
4 months ago
Hello mpenetatosg,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinaro Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
4 months ago
Translation
Everything is fine they all tell me it will be done soon and they are kidding me everything has been verified they are just working for us
Automatic translation:
