The player from Ireland had been waiting for a withdrawal for less than two weeks but hadn't received his payout. The Complaints Team had advised him that withdrawals usually took a couple of days or even weeks to get fully processed and asked for his patience. The team also extended the timer by 7 days for the player to respond. However, due to the lack of response from the player, we were unable to investigate further and had to reject the complaint.
Spinaro Casino - Player’s winnings haven’t been received yet.
Amount: €600
Spinaro Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.2
Spinaro Casino has a Safety Index of 8.2, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
Public
Public
7 months ago
Have been fully verified with all my documents,when i went onto the chat after getting an email about it being declined twice i was told that as my iban was not the same that they have verified they cannot send me the money until it was verified. I have already sent my bank account statement to them showing where my original deposit was,the account they are trying to send it to is my debit card so doesnt have an IBAN and the card is linked to my account. They dont seem to have a clue and feels like just holding onto my money
Public
Public
7 months ago
Dear Sostom85,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
