The player from Greece had three pending withdrawals of 500 euros each and an additional 1600 euros in his account that he could not withdraw due to the existing pending withdrawals. He was not satisfied with the response from the support team and wished to withdraw all the funds and leave the website. Despite our advice to be patient and wait for the withdrawals to be processed, the player insisted that the casino was deliberately delaying payment. He had not provided any proof of his claims or responded to our requests for further information, leading us to reject the complaint due to lack of evidence.
Spinanga Casino - Player's withdrawals have been delayed.
Amount: €3,100
Spinanga Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.4
Spinanga Casino has a Safety Index of 8.4, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
10 months ago
Public
Public
11 months ago
Translation
I have 3 active withdrawals of 500 euros each. I also have another 1600 euros in my account that I can't withdraw due to the 3 pending withdrawals. The support team keeps telling me not to worry, but I think they're mocking me. I want to withdraw all my money and never play on their website again. Thank you!!
Automatic translation:
Public
Public
11 months ago
Dear Vsoutoglou86,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
Public
Public
11 months ago
Translation
Why have you given 9.2 rating to spinanga casino?? He is slow in everything, emails are not answered, and in chat he is rude.
I would rate it a 5 and it is very good.
Automatic translation:
Public
Public
11 months ago
Translation
And yes, they just canceled the one withdrawal I made on 07.01.23 for no reason. As a result, I do it again now and the withdrawal goes back. Their excuse was that it was canceled by the payment provider, while for so many days they told me that all withdrawals are fine. I'm sure they don't want to pay and are delaying it.
Automatic translation:
Public
Public
11 months ago
Thank you for your reply, Vsoutoglou86. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
Public
Public
11 months ago
Dear Vsoutoglou86,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
11 months ago
Translation
I was not asked for verification. Write no documents required. No I didn't use any bonus. The company is a scam. Each time they told me there is a slight delay in payment.
Automatic translation:
Public
Public
11 months ago
Could you please post here a screenshot of your most recent withdrawal history?
Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.
