The player from Greece submitted a withdrawal request for 290 euros on January 19 but did not receive the funds. Although he had made successful withdrawals in the past without issue, the casino had not requested verification for a year. The issue was resolved when the withdrawal was completed on February 4. The Complaints Team confirmed the resolution and marked the complaint as 'resolved' in their system.
Spinanga Casino - Player's withdrawal request is delayed.
Amount: €290
Spinanga Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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2 months ago
Translation
Good evening.
I submitted a withdrawal request for 290 euros on January 19, and the casino has not credited my account with the funds yet.
I have made successful withdrawals in the past.
I did not use bonus money.
The casino has not requested verification for a year since I've been a member.
Attached is a completed withdrawal transaction from the casino.
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2 months ago
Dear Stam1234,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise when exactly you made the last successful withdrawal and how many days did it take to be processed?
- Did you use the same withdrawal method in the past?
- Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 months ago
Translation
The last upload took about a week and was completed in early January.
The withdrawal method is the same every time
I contacted the casino many times but they only told me general things and that it was not in their financial department to know when it would be completed.
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2 months ago
Translation
The withdrawal was completed today 4/2 thank you very much
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2 months ago
Dear Stam1234,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Kristina
Casino.Guru
