The player from Spain had two withdrawals pending for over a week, which were marked as under review, while also facing a seven-day delay in account verification. The player's account was unverified as the casino had not provided the option for verification. The player also expressed concern about the prolonged withdrawal process, suggesting it encouraged further gambling and potential loss. Despite our advice to verify his account and extend the timer for complaint resolution, the player decided to no longer pursue the case as he had already used the funds. We had to reject the complaint as per the player's request.
Spinanga Casino - Player’s withdrawal is under delay.
Amount: €700
Spinanga Casino
Safety Index:Very highSafety Index
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9.1
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Case closed
Our verdict
Other
REJECTED
Case summary
7 months ago
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7 months ago
Translation
Good afternoon;
After a week of waiting, I have two pending withdrawals. Their status hasn't even changed. They are just flagged as under review. It's not right that this process takes so long, leaving customers waiting without even being able to verify their accounts (which will take another 7 days).
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7 months ago
Hello rllabla,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinanga Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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7 months ago
Translation
Good morning. The account is currently not verified. They have not given me the option of this action because on the website it appears that at the moment such verification is not necessary. Therefore, from the moment they complete the verification, it will take another week for sure. The money is not bonus, it is real money.
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7 months ago
Hello rllabla,
I would definitely recommend to verify your account to make every further withdrawal request to be processed faster. If it is not available directly within the casino account, contact them by e-mail so they can specify which documents do you need to forward to them.
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7 months ago
Dear rllabla,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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7 months ago
Translation
It is always like this. As long as these casinos are allowed almost half a month to provide withdrawals to customers, they will always get their way. People will gamble their money again and lose it. And the worst thing is that we all allow it. I no longer need your help in this case because I already spent this money unfortunately. Greetings
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