The player from Italy has not received funds from a withdrawal request made on November 23rd, despite the site's stated processing time of 3-5 working days. Communication with customer service remains frustrating as they indicate the issue depends on the financial department, which is uncontactable.
Spinanga Casino - Player's withdrawal has been delayed.
Amount: €1,490
Spinanga Casino
Safety Index:Very highSafety Index
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9.1
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Case opened
Current status
Waiting for Casino Guru to reply
6d 14h 35m 54s
Case summary
9 hours ago
Public
Public
2 days ago
Translation
Good evening,
I made a withdrawal request on November 23rd and to this day I still have not received the funds, even though their site states the process takes 3-5 working days. Customer service keeps replying in the same frustrating way, saying it depends on the financial department, which cannot be contacted.
I would like to file an official complaint against this site.
Thank you.
Automatic translation:
Public
Public
yesterday
Dear vittorio89,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
Public
Public
9 hours ago
Translation
Good morning,
It's been 12 days now and I still haven't received the withdrawals processed and the funds in my account.
The profile is verified and does not require further checks as communicated both via chat and email.
We are out of their payment terms.
I'm waiting and I'm very discouraged
Automatic translation:
Casino Guru is examining the case
