The player from Germany requested a refund from the casino weeks ago but has not received a response and is unable to access chat for assistance.
Spinanga Casino - Player's refund request is delayed.
Amount: €202
Spinanga Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
4d 6h 8m 57s
Case summary
3 days ago
Public
Public
3 days ago
Translation
I requested a refund from the casino weeks ago and I still haven't received a response. I haven't been able to access the chat for days.
Automatic translation:
Public
Public
3 days ago
Dear suppermami1976,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Spinanga Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Why did you request a refund from the casino? I will be waiting for your reply patiently.
Best regards,
Nick
Casino Guru is examining the case
