The player from Greece had deposited 450 euros at Spinanga casino, but the funds were not reflected in their account, and the casino was unresponsive to emails. The Complaints Team had attempted to assist by requesting additional information and extending the response time, but the player did not reply to the inquiries. As a result, the complaint was rejected due to lack of response, which prevented further investigation.
Spinanga Casino - Player's deposit is delayed.
Amount: €450
Spinanga Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.1
Spinanga Casino has a Safety Index of 8.1, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
2 months ago
Hello I deposited yesterday 450 euros in Spinanga casino but the money aren’t in my account and they don’t answer my emails
Public
Public
2 months ago
Dear markossoussis,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please, could you clarify if you have tried contacting your payment processor regarding this issue?
Was it your first deposit in this casino?
Please could you forward the payment receipt and any relevant communication to dominika.l@casino.guru?
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Dominika
