The player from Greece had experienced a delay in the deposit of funds into his casino account for the second time. He had attempted to communicate with the casino through live chat, which had resulted in his account being logged out. Upon our advice, the player had provided payment confirmation to the casino to locate the missing balance. The issue had eventually been resolved as the funds were added to his account, and the complaint had subsequently been closed.
Spinanga Casino - Player experiencing deposit delays.
Amount: €150
Spinanga Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.4
Spinanga Casino has a Safety Index of 8.4, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
10 months ago
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11 months ago
Hello..again the same with this casino!.i make a deposit before 10 hours and my money do not come in my player account(USDT-TRC20)it is the second time with the same problem..they add my money after 5 days!!!when i chat with them by live chat they close chat and logout me of my account and ask me to wait..!!!thank you
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11 months ago
Dear souflis,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
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11 months ago
No problem with my provider..the transaction sacsesful make via usdt(tron20)via crypto
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11 months ago
Dear souflis,
Please be sure to send a payment confirmation from your provider to the casino directly to locate the lost balance as soon as possible. Please let us know within a week if there's been any update.
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10 months ago
Dear souflis,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
