The player from Austria had requested a withdrawal less than two weeks prior to submitting this complaint. The payment had not been processed yet. The issue was resolved successfully as the player received the withdrawal from the casino. The complaint was marked as 'resolved' in the system.
Spinanga Casino - Player claims that payment has been delayed.
Amount: €398
Spinanga Casino
Safety Index:Very highSafety Index
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9.1
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
Public
Public
3 months ago
The casino is promising a 3 business day period to process the withdrawal. It has now been more than 5 business days and all they say is that they are having "technical issues" and don’y want to give me the timeline of a payout. It’s really strange to me and a very negative experience…
Public
Public
3 months ago
Dear Miki24,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
3 months ago
Dear Miki24,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
