The player from Australia has tried to withdraw the winnings unsuccessfully. Subsequently, the player played all the funds and closed the account. Unfortunately, after gathering all the necessary information, we’re rejecting this case. No further investigation is needed.
Spinamba Casino - Player lost all the winnings after unsuccessful attempts for withdrawal.
Amount: A$3,000
Spinamba Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Signed up to Spinamba casino deposited $2400 raw cash and won $15000. Cot account verification and mastercard confirmed. Tried to withdraw $3000 as that is there withdraw limit . After some 48 hours the funds did not leave my balance and withdraw was rejected . They claimed it was my provider who rejected payment . Tried 2 More times with same card with same outcome . They said try another withdraw method but only options on there site were MasterCard/ visa . So got my Visa card approved and tried another 2 times to withdraw but they blamed my provider once again. Contacted my bank and visa.com who advised no payment attempts had been made . Was told by spinambas help line that withdraws may fail several times but may eventually go through. After 2 weeks of this with no help from spinamba and 5 withdraw attempts I decided to play all the money down and close my account as I realized I would never see my winnings . Just want other players to be aware that spinamba casino is a scam and do not pay out there players winnings.
Public
Public
4 years ago
Dear kucia666,
Thank you very much for contacting us. I’m very sorry to hear about your negative experience. Unfortunately, since you have played your winnings and closed your account, there is not much I can do for you. For the future references, I would suggest checking our website for recommended casinos: https://casino.guru/top-online-casinos#tab=RECOMMENDED. To make absolutely sure you see the most suitable casinos, check your language and country preferences:
Sorry we were not able to help you with this case, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help. I will reject your complaint now. Thank you for your understanding.
Best regards,
Petronela
