The player from Germany cannot withdraw his funds due to missing documents. We rejected the complaint because the player didn't respond to our messages and questions.
Spinamba Casino - Player is not able to withdraw his winnings.
Amount: €2,000
Spinamba Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.8
Spinamba Casino has a Safety Index of 4.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, it's annoying. I don't get the 2000 euros paid out. Should only present certificates from credit cards that have long been canceled by me. I do not accept that. I no longer have the credit cards. I have now threatened court, lawyer and regulator. This really sucks. They want money directly from me
Automatic translation:
Public
Public
2 years ago
Dear mikescheffler1977,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please advise when was the last time you deposited using this credit card?
Have you tried explaining this to the casino?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
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2 years ago
Translation
Several months ago. Yes, something has already been paid out a few times. It has never been without problems. The best thing was when they wanted a credit card from Klarna
As proof where no map exists.
Well, that really sucks. They scare the customers away
Automatic translation:
Public
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2 years ago
Translation
Now all of a sudden it works. It will be paid
Automatic translation:
Public
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2 years ago
Thank you for your reply, mikescheffler1977. Do I understand correctly that you now have a pending withdrawal?
Public
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2 years ago
Thank you, so let's wait, and hopefully, you will receive your withdrawal soon. We usually give casinos 2 weeks to process each payment. I will keep this complaint opened and if there is no development, we will intervene. Please, keep us updated.
