The player from Germany cannot withdraw his funds due to missing documents. We rejected the complaint because the player didn't respond to our messages and questions.
Hello, it's annoying. I don't get the 2000 euros paid out. Should only present certificates from credit cards that have long been canceled by me. I do not accept that. I no longer have the credit cards. I have now threatened court, lawyer and regulator. This really sucks. They want money directly from me
Dear mikescheffler1977,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please advise when was the last time you deposited using this credit card?
Have you tried explaining this to the casino?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Several months ago. Yes, something has already been paid out a few times. It has never been without problems. The best thing was when they wanted a credit card from Klarna
As proof where no map exists.
Well, that really sucks. They scare the customers away
Thank you for your reply, mikescheffler1977. Do I understand correctly that you now have a pending withdrawal?
Thank you, so let's wait, and hopefully, you will receive your withdrawal soon. We usually give casinos 2 weeks to process each payment. I will keep this complaint opened and if there is no development, we will intervene. Please, keep us updated.