Spinago Casino - Player’s struggling to complete account verification.

I have won about 400 euros in this casino and the time to make the withdrawal. AFTER doing all my verification. These people behind the support are asking for a number of selfies, very specific, winking. When they had already asked me for a selfie with the name of their casino and the date. 

It seems to me that you are sexualizing my image or taking my pictures for things that I am not allowing.

Dear adeshosholi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify when was your account verified? Which documents you've provided so far? Do I understand correctly that you will not be able to request a withdrawal unless you provide these selfies?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear adeshosholi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.