The player's withdrawal is delayed for 2 weeks.
Spin247 Casino - The player's withdrawal was delayed for over a month. The player has received the payment, and the complaint was closed as "resolved".
Amount: 700 R$
Spin247 Casino
Safety Index:Above averageSafety Index
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7.2
Spin247 Casino has a Safety Index of 7.2, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hello, I've been trying to make my withdrawal for days, but it never works. Support simply says they are having problems making payment for players in Brazil. They said to wait 1 to 4 business days, the date I asked for my withdrawal on the 04/05/2023th until the 17/05th without success and always with the same arguments 😔 I don't know what else to do.
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1 year ago
Hello adrielymartinez3,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spin247 Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
Hello, my account is already verified since when I got earnings, I had to verify it
And yes I made a deposit at the Casino, I speak practically every day with support but it's always the same conversation. Please help me!
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1 year ago
Thank you adrielymartinez3 for all the information provided. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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1 year ago
Dear adrielymartinez3,
I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.
Now I would like to invite a Spin247 Casino representative to join this conversation and participate in resolving this complaint.
Dear Spin247 Casino,
Could you please state why the player's withdrawal has not yet been paid out and when he can expect the payment?
Thank you in advance for providing the information.
Kind regards,
Stefan
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1 year ago
Dear adrielymartinez3,
We are sorry to hear about the issues you have experienced and we can confirm that the challenges we faced with PIX withdrawals have been solved, we appreciate your patience.
Upon reviewing your account, it appears the withdrawal requested on May 24th failed and was credited back to your Spin247 account. We do not have access to the specifics as to why the withdrawal failed unfortunately, we do apologize.
When the withdrawal fails, the funds get re-credited to your cashable credit balance. We can see you have already requested a new withdrawal today which will be processed in due time.
Hope this helps.
Kind regards,
Spin247
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1 year ago
Translation
OK! I'll wait and hope this gets fixed soon. And my serve is done. Thanks!
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1 year ago
Dear adrielymartinez3,
Please let me know once you request a withdrawal.
I am looking forward to your response.
Kind regards,
Stefan
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1 year ago
Translation
Hi Stefan, I didn't understand your question.
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1 year ago
Dear adrielymartinez3,
Did you manage to request a withdrawal?
Thank you very much in advance.
Kind regards,
Stefan
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1 year ago
Translation
No, I'm waiting for them to complete my withdrawal
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1 year ago
Dear adrielymartinez3,
Please let me know once you receive the payment.
I am looking forward to your response.
Kind regards,
Stefan
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1 year ago
Translation
Hi Stefan I haven't got back to you yet as I'm waiting for the Casino to make my withdrawal.
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1 year ago
Dear adrielymartinez3,
Let me know once you receive the payment.
Thank you in advance.
Kind regards,
Stefan
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1 year ago
Translation
Hello Stefan, I haven't received it yet they keep saying that I have to put a pix key but it's my pix key it's not working that I have to put another key with a different account I already had to make another deposit for being able to request withdrawal with this key, right pix, from this recent account of mine and they argue that it is my account that is blocked so I can look at it with the bank, there is nothing blocked in my account because I work with sales, I practically receive transfers every day and in the two accounts that I sent to them to be making the transfer to me so the problem is not in my account the problem is them there who don't want to pay you know it's them who keep changing the subject there's always something to speak. The attendants never have a concrete answer to talk to us, they never know how to pass on information to us, you understand, and so my patience has already run out and I would like if you could help me with this issue because just me talking is not working, there is no solution. so now I'm going to stay here, waiting, I already made a withdrawal request again with my previous old Pix key and now they argue that my account had a problem, you know, I think this casino is a fraud, you know, so I'll wait for see if you can help me thank you in advance let's wait for the next chapters right and thank you very much for your attention.
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1 year ago
Dear Spin247 Casino,
Could you explain why you haven't paid the player yet?
I am looking forward to your response.
Kind regards,
Stefan
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1 year ago
Dear Adriely,
We can assure you that you are fully entitled to your winnings and we have tried to pay the withdrawal several times now. Unfortunately, each attempt to pay out has failed and the funds were re-credited to your cashable credit balance.
We have reached out to our payment provider and they have further investigated this matter. It has been confirmed that the bank accounts used for withdrawal have blocks in place that are preventing receiving the funds. We would recommend to contact your bank for further investigation or to use a different bank account at the time of withdrawal.
Kind regards,
Spin247
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1 year ago
Translation
The funniest thing is that when it comes to making deposits, there are no complications now when it comes to withdrawals, the accounts are having problems. That doesn't exist, I've said it countless times, there's no problem with my accounts. I already asked for a new withdrawal transfer, and I asked for it with my Pix key from my account. And I won't give up, you'll have to pay my money. Even deposit with another key pix you asked me to do it. And I did, I think it's inhumane, you guys just want to keep the users' money. I'm sorry for the sincerity, it's been a month since I've been fighting with you to make my serve and nothing, be honest at least once in your life. You don't understand that if we do our best to get a free bonus and still meet the requirements to qualify for the bonus money, it's because we have to. Well that's it at the moment I'm outraged for all this time and no solution.
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1 year ago
Dear adrielymartinez3,
Have you tried to contact the bank why are the transactions blocked?
I am looking forward to your response.
Kind regards,
Stefan
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1 year ago
Dear adrielymartinez3,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Translation
Hello Stefan good morning! I come with a positive answer. Casino 247 made my transfer, thank God the money went straight into my account. My thank you very much! For your attention and help. God be with you.
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1 year ago
Dear adrielymartinez3,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Stefan
