Spin247 Casino - Pelaajan vetäytyminen viivästyi yli kuukauden. Pelaaja on vastaanottanut maksun, ja valitus suljettiin "ratkaistuksi".

Hello, I've been trying to make my withdrawal for days, but it never works. Support simply says they are having problems making payment for players in Brazil. They said to wait 1 to 4 business days, the date I asked for my withdrawal on the 04/05/2023th until the 17/05th without success and always with the same arguments 😔 I don't know what else to do.

Olá, estou a dias tentando fazer a minha retirada, mais nunca dá certo. O suporte simplesmente diz que estão enfrentando problemas para efetuar pagamento para jogadores no Brasil. Disseram pra esperar de 1 a 4 dias úteis, data que pedi a minha retirada dia 04/05/2023 até o dia 17/05 sem sucesso e sempre com os mesmos argumentos 😔 não sei mais o que fazer.

Hello adrielymartinez3,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spin247 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello, my account is already verified since when I got earnings, I had to verify it

And yes I made a deposit at the Casino, I speak practically every day with support but it's always the same conversation. Please help me!

Olá, minha conta já está verificada desde quando obtive ganhos, foi preciso verifica-la

E sim eu efetuei um depósito no Casino, eu falo praticamente todos os dias com o suporte mais é sempre a mesma conversa. Por favor me ajude!

Thank you adrielymartinez3 for all the information provided. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

OK, thanks for your attention!

Ok obrigada pela atenção!

Dear adrielymartinez3,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Spin247 Casino representative to join this conversation and participate in resolving this complaint.

Dear Spin247 Casino,

Could you please state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

Dear adrielymartinez3,

We are sorry to hear about the issues you have experienced and we can confirm that the challenges we faced with PIX withdrawals have been solved, we appreciate your patience.

Upon reviewing your account, it appears the withdrawal requested on May 24th failed and was credited back to your Spin247 account. We do not have access to the specifics as to why the withdrawal failed unfortunately, we do apologize.

When the withdrawal fails, the funds get re-credited to your cashable credit balance. We can see you have already requested a new withdrawal today which will be processed in due time. 

Hope this helps. 

Kind regards,

Spin247

OK! I'll wait and hope this gets fixed soon. And my serve is done. Thanks!

Ok! Irei aguardar espero que isso seja resolvido logo. E meu saque seja realizado. Obrigada!

Dear adrielymartinez3,

Please let me know once you request a withdrawal.

I am looking forward to your response.

Kind regards,

Stefan

Hi Stefan, I didn't understand your question.

Oi Stefan, eu não entendi a sua pergunta.

Dear adrielymartinez3,

Did you manage to request a withdrawal?

Thank you very much in advance.

Kind regards,

Stefan

No, I'm waiting for them to complete my withdrawal

Não, estou esperando eles concluir a minha retirada

Dear adrielymartinez3,

Please let me know once you receive the payment.

I am looking forward to your response.

Kind regards,

Stefan

Okay Stefan, I'll get back to you.

Ok Stefan, te dou um retorno.

Hi Stefan I haven't got back to you yet as I'm waiting for the Casino to make my withdrawal.

Oi Stefan ainda não te dei um retorno, pois estou esperando o Casino fazer meu saque.

Dear adrielymartinez3,

Let me know once you receive the payment.

Thank you in advance.

Kind regards,

Stefan

Hello Stefan, I haven't received it yet they keep saying that I have to put a pix key but it's my pix key it's not working that I have to put another key with a different account I already had to make another deposit for being able to request withdrawal with this key, right pix, from this recent account of mine and they argue that it is my account that is blocked so I can look at it with the bank, there is nothing blocked in my account because I work with sales, I practically receive transfers every day and in the two accounts that I sent to them to be making the transfer to me so the problem is not in my account the problem is them there who don't want to pay you know it's them who keep changing the subject there's always something to speak. The attendants never have a concrete answer to talk to us, they never know how to pass on information to us, you understand, and so my patience has already run out and I would like if you could help me with this issue because just me talking is not working, there is no solution. so now I'm going to stay here, waiting, I already made a withdrawal request again with my previous old Pix key and now they argue that my account had a problem, you know, I think this casino is a fraud, you know, so I'll wait for see if you can help me thank you in advance let's wait for the next chapters right and thank you very much for your attention.

Olá Stefan, eu ainda não recebi eles ficam falando que é eu tenho que colocar uma chave pix mas é a chave pix minha não tá dando certo que é para eu colocar outra chave com uma conta diferente eu já tive até que fazer um outro depósito para poder pedir o a retirada com essa com essa chave né pix, dessa conta recente minha e eles argumentam que é a minha conta que tá bloqueada para eu olhar com o banco não tem nada de bloqueado na minha conta porque eu trabalho com vendas eu recebo transferências praticamente todos os dias e nas duas contas que que eu mandei para para eles estar fazendo a transferência para mim então o problema não é na minha conta o problema é eles lá que não quer pagar entendeu é eles que que ficam mudando de assunto sempre tem uma coisa para falar. Os atendentes nunca tem uma resposta concreta para falar com a gente eles nunca sabe passar informação para gente entendeu e assim a minha paciência já esgotou e eu gostaria que se vocês pudessem me ajudar nessa questão porque só eu falando não tá tendo jeito não tá tendo solução então agora eu vou ficar aqui né aguardando eu já fiz novamente um pedido de retirada com a minha chave Pix antiga anterior e agora eles argumentam que a minha conta que tava com problema né eu acho que esse cassino é uma fraude entendeu então eu vou aguardar para ver se vocês podem me ajudar eu agradeço desde já vamos esperar os próximos capítulos né e muito obrigada pela atenção.

Dear Spin247 Casino,

Could you explain why you haven't paid the player yet?

I am looking forward to your response.

Kind regards,

Stefan

Dear Adriely,

We can assure you that you are fully entitled to your winnings and we have tried to pay the withdrawal several times now. Unfortunately, each attempt to pay out has failed and the funds were re-credited to your cashable credit balance.

We have reached out to our payment provider and they have further investigated this matter. It has been confirmed that the bank accounts used for withdrawal have blocks in place that are preventing receiving the funds. We would recommend to contact your bank for further investigation or to use a different bank account at the time of withdrawal.

Kind regards,

Spin247

The funniest thing is that when it comes to making deposits, there are no complications now when it comes to withdrawals, the accounts are having problems. That doesn't exist, I've said it countless times, there's no problem with my accounts. I already asked for a new withdrawal transfer, and I asked for it with my Pix key from my account. And I won't give up, you'll have to pay my money. Even deposit with another key pix you asked me to do it. And I did, I think it's inhumane, you guys just want to keep the users' money. I'm sorry for the sincerity, it's been a month since I've been fighting with you to make my serve and nothing, be honest at least once in your life. You don't understand that if we do our best to get a free bonus and still meet the requirements to qualify for the bonus money, it's because we have to. Well that's it at the moment I'm outraged for all this time and no solution.

O mais engraçado é que na hora de fazer depósitos, não há nenhuma complicação agora quando é referente a retirada as contas estão com problemas. Isso não existe eu já falei inúmeras vezes não tem problema nenhum com as minhas contas. Eu já pedi uma nova transferência de saque, e pedi com a minha chave Pix da minha conta. E não vou desistir, vocês vão ter que pagar o meu dinheiro. Até depósito com outra chave pix vcs pediram pra eu fazer. E eu fiz acho desumano isso, vcs só querem ficar com o dinheiro dos usuários. Me desculpa a sinceridade já tem um mês que estou nessa luta com vocês para fazer o meu saque e nada , sejam honestos ao menos uma vez na vida. Vocês não entendem que se fazemos o possível pra conseguir um bônus grátis e ainda conseguir cumprir os requisitos para ter direito ao dinheiro do bônus, é porque precisamos. Bom é isso no momento estou indignada por esse tempo todo e nada de solução.

Dear adrielymartinez3,

Have you tried to contact the bank why are the transactions blocked?

I am looking forward to your response.

Kind regards,

Stefan

Dear adrielymartinez3,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Stefan good morning! I come with a positive answer. Casino 247 made my transfer, thank God the money went straight into my account. My thank you very much! For your attention and help. God be with you.

Olá, Stefan bom dia! Venho com uma resposta positiva. O Casino 247 fez a minha transferência graças a Deus o dinheiro caiu certinho na minha conta. O meu muito obrigada! Pela atenção e ajuda. Fique com Deus.

Dear adrielymartinez3,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Stefan