The player's withdrawal has been delayed without any explanation. The casino explained that there was a problem with the payment provider and after some time the player managed to receive the winnings.
Spin247 Casino - The player's withdrawal has been delayed.
Amount: €1,150
Spin247 Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I received a Bunus (no deposit) at this casino spin247 and fulfilled this turnover with the bonus conditions.
Then on 09/13/21 I made a deposit (Sofort, Bank Transfer), played with € 10 and on.
In the meantime I have 1150 € profit made.
I wanted to make a withdrawal with Bank Transfer (I don't have Bitcoin).
However, this total amount is not possible with the bank transfer.
I can only withdraw € 50 at a time.
With a profit of € 1150, I submitted 23 withdrawal requests for € 50 each.
7 applications on 09/13/21 and the rest on 09/14/21!
In the terms and conditions of spin247 it says:
Section 8: Withdrawals
59. If you have not made a deposit, there are minimum withdrawal amounts shown in the table below:
currency amount
........
and
Euro (€) 50 € !!!
I made a deposit, but can still only make a withdrawal of € 50 (i.e. per withdrawal).
So why can't I make a bigger payout then?
Since September 13th, 2021, all payment requests are displayed as "PENDING".
It will not be processed any further.
It has been 2 days now, but the withdrawal requests are not even being processed.
Of course, a payout can take a few days (because of bank business days, holidays, weekends, etc.), but after 2 days (from 13.09. - 15.09.21) the status of the payout does not even change and the support does not even react, I find extraordinary and not serious.
I wrote to support by email and via the contact form in the casino, but I got no response.
I have uploaded my German identity card (with the front and the back) to my casino profile to verify myself.
I received a confirmation from the support via SMS on 09/13/21 at 6:40 p.m. and at 6:48 p.m. (Germany time).
The support has my data and documents, but no longer reacts and does not answer me.
I have the impression. the casino does not want to pay out my honestly earned winnings and keep my money.
There is no other way of explaining the behavior of the support.
But instead of telling me what's going on and why I don't get my money, the spin247 support switches to stubborn and doesn't even get back to you.
For me, the behavior of the spin247 support is dubious and unacceptable!
Since this casino does not respond to my letters and I have already read so many negative things about this casino, I wrote a complaint email to info@curacao-egaming.com on September 15th, 21st, who issued the license to this casino:
eGaming Curacao
(License number: 365 / JAZ, sub-license GLH-OCCHKTW0707192018)
I don't see that an honest player will be treated like that, withdrawal requests will not be processed and the support will ignore my letters and not respond.
Of course, I took screenshots of my financial transactions and saved a printout of my spin66 profile with my personal data and the two SMS from 13.09.21 from spin247, confirming my account identification ... everything to prove my details (here at casino.guru and eGaming Curacao).
I only want to have my honest winnings paid out (transferred to my account).
greeting
Regina from Germany
Automatic translation:
Public
Public
3 years ago
Hello Gina,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spin247 Casino. Please allow me to ask you a few more question before we would try to contact the casino.
Did you try to withdraw the first winnings generated from the bonus money? Since when is your account verified? Is all of your balance on your casino account stated as real money and not bonus?
Please also note that if it's your first withdrawal than it may take up to 14 days before the payment is processed and succesfuly sent to it's right owner. Waiting for only 3 days - if it's your first withdrawal - is an impossible job for the casino to pay out. I can assure you from our experience that the average time is around 14 days, so in your case I would definitely recommend you to wait at least 2 weeks for the money to arrive.
Looking forward to your answer and I hope we will be able to help you out with your case.
Regards,
Nick
Casino.guru
Public
Public
3 years ago
Translation
Hello, I am happy to answer your questions,
Have you tried to withdraw the first winnings from the bonus money?
Answer: no. The money is earned money after fulfilling all bonus conditions.
How long has your account been verified?
Answer :
I already uploaded my identity card (front and back) to the casino on September 13th, 21st and received 2 SMS confirmations from the casino (on September 13th, 21st at 6:40 p.m. and at 6:48 p.m., Germany time)
On 09/15/21 at 4:10 p.m., I received another text message that I should follow this link
Here I should of mine
1. Take photos of ID (or driver's license, passport), front and back
2. Take photos of my bank card, from the front and back
3. Take a selfi of myself (only the head, as it can be seen on the identity card, for example).
I did the same thing on September 15, 2021
I was confirmed in writing that my account is now fully verified (09/15/21, 5:08 pm)
Is all of your balance in your casino account listed as real money and not as a bonus?
Answer :
The entire credit (actual amount € 1,100.03 *) is not bonus money.
It was as total credit in the upper right corner (next to the blue circle with the + in it)
The bonus balance is € 0.00 in the casino
Under the tab Finances and the second tab Wagering requirements, is:
Cash stake € 0.00
Bonus bet € 0.00
On 09/13/21 I deposited € 10 from my bank with SOFORT Überweisung in the casino and then very successfully earned real money, which was shown as a credit at the top right.
This casino doesn't have that many slots (which I just play) and have tried almost all of the games once.
I got stuck with the game Secret Ruin and played a lot and won a lot of bonus games, and with these bonus games I often won higher sums, for example over € 30, € 40, € 50, € 67 and € 86!
Often in a row the bonus scatters went up and on 09/13/21 I won
at 8: 5:34 p.m. = € 431
at 9:06:57 p.m. = 206 €
at 21:15:09 = 169.50 €
At some point the current profit of € 1,100.03 came out.
Under the tab Account and the second tab Game history, all game history and winnings can be viewed between 09/13/21 and 09/15/21.
* the previously stated € 1150.00 are wrong after my recount. It's 1100.03 €!
Sorry for this mistake!
Just waiting 3 days - when it's your first withdrawal - is an impossible task for the casino
Answer :
That is correct, but the support has not even responded to my first request on 09/13/21 (messages via the contact form in the casino).
Questions are not answered and since 13.09.21 absolutely zero reaction from the casino.
And that's unusual for a casino to not respond at all ... even if the casino doesn't have live chat.
I only received 3 SMS from spin247, because of my verification ... but I don't get an answer to my questions.
Since I have now read several times (also here at Casino.Guru) that the support from the casino does not contact other users who sometimes wait weeks / months for their payout and receive nothing at all ... and even to inquiries from Casino.Guru does not answer, so that the complaints are closed unsuccessfully, it seems strange to me and I find this non-reacting dubious.
This spin247 casino has not even responded for 4 days and in connection with the many negative reviews on the internet about spin247, I have become very suspicious.
At least the support could have written at least an email or SMS, like
"Thank you for your message. We will take care of your request and will get back to you in a few hours or days. We will process your withdrawal requests as soon as possible. We ask for your patience."
Or something like that.
But no reaction at all, is not serious for me.
Hence my complaint submitted here.
love from
Gina
Edited
Automatic translation:
Public
Public
3 years ago
Translation
Update:
Support still doesn't answer my messages.
I am completely ignored.
My 22 withdrawal requests (it's a joke anyway that you have to submit 22 x 50 € requests) are still pending and not even in the process of being processed.
My account is fully verified and yet the support refuses to answer me even once or even to start processing my withdrawal requests.
I think they don't want to cash out my € 1,100.03 and keep it ... as with many other players.
They just sit out.
Automatic translation:
Public
Public
3 years ago
Thank you Gina for additional information. I'll now forward your complaint to my collegue Martin who will be assisting you from now on.
Wish you best luck.
Regards,
Nick
Public
Public
3 years ago
Translation
Thanks very much ,
spin247 has still not processed or even initiated a payout.
And support still does not respond.
love from
Automatic translation:
Public
Public
3 years ago
Hello Gina!
From now on, I will try my best to help you with your issue. I would like to invite representatives of Spin247 Casino into this complaint in order to provide us with an explanation of the withdrawal problems.
Public
Public
3 years ago
Translation
Hello Martin,
I'm curious about this answer from spin247, if they answer at all.
I don't understand the problem with the payout and I certainly don't understand why they don't answer.
If there was a problem, they could write it to me ... but nothing.
And my account is fully verified and the bonus conditions have been met ... my winnings are not bonus money.
I haven't seen anything like that before.
Automatic translation:
Public
Public
3 years ago
Translation
Hello Martin,
Update: I received an email on 09/21/21 at 4:36 p.m. from support@spin247.com
and one employee, name Sorina C!
Content of this email:
"Thank you for your email regarding withdrawals.
We do sincerely apologize due to the current Covid 19 outbreak, we are currently working through a backlog of emails and are responding to all emails as quickly as possible.
We are sorry to hear of the situation and will certainly endeavor to assist you. Please be aware, the quickest way to contact us is via Live Support that you can access through the 'Support' menu.
To enable us to access your account and to assist you further, please confirm the following details for security:
1) Full name including surname
2) Mobile phone number
3) Date of birth
4) Full address & Area code / ZIP code
5) Login username
Upon your reply we will have no hesitation in offering you further assistance via email. Alternatively, our Contact Center team are available 24 hours a day via Live Chat, that you can access through the 'Support' menu.
Kind regards,
Sorina C
Customer Service "
--------END !
So I entered the requested data in my spin247 account, in the contact form, and sent it to support on 09/21/21 at around 4:45 p.m.
I really wonder how often they still need all of my data?
Because I have already left my data with spin247 several times and have verified myself, with documents and a picture, and myself; also over the side
www.hooyu.com
I signed up on 09/13. verified with all data and the upload of my identity card, on 09/15/21 again via Hooyu.com and now on 09/21/21 again via the contact form.
In the messages in the contact form and in the emails to the support, I also left my data several times.
So I am verified multiple times!
According to German data protection, that would be an inadmissible multiple data collection according to §3a BDSG!
https://dejure.org/gesetze/BDSG_a.F./3a.html
But of course this casino in Cyprus is not interested in that.
And today on 09/21/21 at 4:52 p.m. I received another SMS from spin247 and it says:
"Pleace contact us to discuss yout casino account.
Pleace send an email to support@spin247.com
or contact us on Live Support.
Thank you, Spin247 "
What does "Live Support" mean?
There is no live chat, just the contact form and an email address from support ... but no live chat.
And then I checked my spin247 account at 5:15 p.m.
Spin247 has canceled all 22 withdrawal requests for € 50 each.
So not processed for payout, but reversed, so that now at the top right of the account (next to the blue circle with the cross in it) there is again € 1100.03 as credit.
First of all, I took a screenshot of that.
I do not understand that.
Do I have to make another 22 withdrawal requests, each with € 50?
I tried to make a withdrawal using a bank transfer and entered the entire amount of € 1100.03, but the message appears:
"Amount is above the maximum"
With 500.03 it doesn't work either, and not even with 100.03 €.
Again and again it says:
"Amount is above the maximum"
At spin247 you don't want to play anymore and deposit money there when they make such a drama with the payout and you have to wait forever for your payout or maybe the money doesn't get paid out at all (who knows).
In any case, this casino is not recommended!
And slowly blaming everything on Corona, I can no longer hear or read.
greeting
Gina
Automatic translation:
Public
Public
3 years ago
Translation
Hi there,
UPDATE: I have now made another withdrawal requests at spin247, because the support and this employee SC again did not answer.
1 x € 50.03
21 x € 50.00
I am curious to see whether all 22 withdrawal requests will be reversed.
greeting
Gina
Automatic translation:
Public
Public
3 years ago
Translation
Hi there,
Update: still no response from support.
As described, the employee Sorina C. wrote to me that "because of Corona" that the casino does not have time to process messages etc.
My new withdrawal requests are still in the "Pending" status.
Almost 2 weeks have passed since my first withdrawal attempt on 09/13/21 and my withdrawal requests have not even been processed.
I think that they do not want to pay out my winnings and therefore do not react, except for this one message from this employee Sorina C., who "because of Corona" does not have time to take care of the casino affairs.
I also complained to the licensing company eGaming Curacao, but have not yet received an answer.
Funny and smells like fraud! It is not normal for casino support to not respond.
Maybe in this case you should complain to econsumer.gov!
Incredible such behavior.
Greeting
Automatic translation:
Public
Public
3 years ago
Translation
Hi there,
09/26/21, update:
And still no reaction from support.
No processing of my 22 withdrawal requests with bank transfer, from 23.09.21. Still in pending status.
And written confirmation from www.hooyu.com that my account has been fully verified, on 09/15/21 and forwarded to spin247.
All reasons mentioned in the ABG's of spin247, section 8: Payouts, points 58th to 64th do not apply to me (fraud, missing bank account, fake account, missing verification, etc.), so nothing stands in the way of mine To pay out profit.
Under point 65 is:
"We do our best to process withdrawals for depositing customers within 2 working days (Monday to Friday, excluding public holidays) of a request.
If we require identification, proof of the origin of funds, payment of phone bills, or other documents, withdrawals will be delayed until receipt of these documents.
They write within 2 working days.
In the meantime, however, 2 weeks have passed and nothing is being processed.
No other documents were requested here, from the casino.
I also only paid 10 € and thus the proof of the origin of the money is no longer necessary.
Since I am fully verified according to hooyu.com (copy of ID card, copy of bank card and selfi of mine).
The problem lies solely with casino support.
Automatic translation:
Public
Public
3 years ago
Translation
Hi there,
UPDATE, on September 28th, 2021:
the time spin247 had to report to Casino.Guru has expired.
And now ? What's next?
greeting
Gina
Edited
Automatic translation:
Public
Public
3 years ago
Hello Gina,
We apologies for the late reply on this issue.
We are currently waiting for ID from yourself to verify your details. Just to confirm there is no limit on how much you withdraw. You can request either 500 per request with bitcoin or 100 each request with the bank, but you are welcome to make multiple requests.
I have prioritized your withdrawal so once the ID has been confirmed the withdrawal process will begin.
We hope this has helped.
Many thanks,
Spin247
Public
Public
3 years ago
Translation
Hello spin247
sorry, but I have already verified myself several times!
On 09/13/21 I uploaded the front and the back of my ID card in the spin247 Casino.
I have evidence of this, e.g. the SMS that spin247 sent me on 09/13/21 at 6:40 pm
In addition, spin247 sent me an SMS on 09/15/21 at 4:10 p.m. that I should verify myself at Hooyu.com. There was also a link in the SMS.
I also did that immediately on September 15, 2021 and made the following verifications:
- Identity card front and back
- Bank card front and back
- Selfi of my face
I received a written confirmation of this from Hooyu.com on 09/15/21 at 5:08 pm.
On September 21, 2021 at 4:36 pm, the spin247 employee Sorina C. wrote me an email and asked me to identify myself again with all of my data.
So I identified myself again in the contact form at spin247 on 09/21/2021.
On September 22nd, 2021 I asked Hooyu.com again by email whether the verification for spin247 was actually successful.
On September 22nd, 2021 at 12:47 p.m. I received a written confirmation from Hooyu.com ... that I have been verified and my verification has been forwarded to spin247.
I can also prove the correspondence with spin247 and hooyu.com.
I have printed out all the emails and made screenshots of the SMS.
And now you claim (spin247) I still have to verify myself and send all my documents again, which you already have in multiple copies.
I am just wondering how often you have to verify yourself at spin247, within 2 weeks and how often you need my documents and I am asking you what you have done with my previous documents ... if they are supposedly no longer available ?
I immediately claim the honestly earned profit of € 1,100.03 (no bonus money).
And I don't have Bitcoin and I don't know anything about it.
I don't want to use Bitcoin now!
They offer bank transfer for payment ... so please transfer with bank transfer.
I transferred Klarna with SOFORT bank transfer on 09/13/21 and would like to have my money transferred via BankTransfer.
Update:
I have now uploaded my identity card again, with the front and the back in the spin247 Casino (09/28/2021 at around 5:15 p.m.).
I think to hand in the ID 3 times within 2 weeks, that's enough.
greeting
her player
Edited
Automatic translation:
Public
Public
3 years ago
Translation
Hi there,
Update (9/29/2021, 8:50 a.m.)
until now there was no written confirmation from spin247 (not by SMS, not by email) that I uploaded my ID card to the casino on 09/28/21 (once again) ... as spin247 had requested; here in the forum.
And although I uploaded my ID card to spin247 yesterday; with the front and back; my payment requests of 1 x € 50.03 and 21 x € 50 are still listed as "pending".
My applications were not even started to be processed .....
although spin247 wrote on 09/28/21 here in the forum,
"I have prioritized your payout so that the payout process will begin as soon as the ID has been confirmed"
My ID card is now available for the third time at spin247 ... but not even a payout of € 50 is processed!
I have done everything since 09/13/21 what spin247 asked me to do, and still spin247 claims that I had not even identified / verified myself until yesterday ... probably so that spin247 does NOT have to pay out my winnings!
Outrage!
I have the impression that spin247 does everything to ensure that spin247 does not have to pay out my winnings, for example
- that my payment requests from 09/15/21 on 09/21/2021 simply canceled
- by süpin247 repeatedly requesting further identification of my data, since 13.09.21
- by spin247 claiming yesterday (09/28/21), here in the forum, that I have not yet been identified / verified and that I have not yet submitted my identity card (although I can prove the opposite)
Only yesterday I tried to change my withdrawal requests from 23.09.21, from 50 € to 100 €!
That would mean that the payout of the winnings would be delayed again; probably by several days or even weeks!
Not with me !
Then spin247 should transfer the total amount of € 1100.03 in one amount.
Other casinos do that too; even much, much higher sums than with spin247.
(a friend of mine who once won € 30,000 and got the money paid out in 3 installments! Anything goes if the casino only wants it, but spin247 doesn't want to)
50 € highest payout or now allegedly 100 €, are just ridiculous!
In the Slot Factory game "Slot for Kings" at spin247, the jackpot is currently € 85,515.43!
If you crack that, you can then submit 1710 withdrawal requests with € 50 each to spin247 !!!
Have fun with it!
https://www.spin247.com/de-de/slots/
Note: I played the "Secret Ruin" game, from Slot Factory, mostly and won so much
The spin247 multiple times my data and documents; and even asked me to take a selfi; and then repeatedly claiming that there was nothing ... proves to me that spin247 is by no means a serious casino.
Not a single answer to my messages and inquiries since 09/13/21 ...
- but instead the cancellation of my withdrawal requests
- the assertion by this employee SC that the casino is not complying with the processing due to Covid19
- and request the same data and documents again and again via SMS, email and here in the forum
I think spin247 does not want to pay out my honestly earned profit!
I am tired of resending my documents and data to spin247 every few days when it is claimed again that I have still not been identified / verified!
Yesterday I got in contact with the game provider Slot Factory ... the game provider that has its slots in it at spin247.
I wrote to Slot Factory what problems there are with spin247 ... namely that players win honestly at Slot Factory games and spin247 does not want to pay out the winnings.
I also wrote to the licensor Curacao Gaming Commission again, using the contact form.
I will also write to the MGA again!
Malta Gaming Authority recognized - Recognition Notice number: RN / 120/2019
I reserve the right to take further legal steps!
I am really angry.
What does this casino spin247 actually allow itself?
On September 28th, 2021 at 4:39 pm I wrote to hooyu.com again and asked for my verification with spin247.
On September 29th, 2021 at 10:04 am I received the answer from hooyu.com (see photo) that I was already verified on September 15th, 21st and hooyu.com sent this verification to spin247 on September 15th, 2021.
That means that spin247 has not even processed this verification since 09/15/2021 until 09/28/21 and simply claims that I have not yet identified myself!
Incredible !
I hereby set a deadline for this support from spin247, until October 6th, 2021, then my € 1,100.03 profit will be transferred to my account at my specified bank with the bank transfer!
greeting
Edited
Automatic translation:
Public
Public
3 years ago
Translation
Hi there,
UPDATE 09/29/2021 at 12:22 p.m.
I'm about to freak out!
Honestly: IT'S ENOUGH!
I received a new email from this spin247 employee SC, on 09/29/2021 at 12:07!
I am being asked again to provide all data to identify myself, because of a payout of my winnings!
Are they spinning?
How often?
What are they asking for?
Should I finally upload my documents here in the forum unredacted so that spin247 finally recognizes my identification or should I personally travel to Cyprus and present my documents there to the spin247 support desk?
What is going on in their heads?
And again put forward "Covid19" as a reason that they do not process my messages and do not (want to) pay out the winnings.
This is no longer normal, what goes on at spin247.
That is fraud, nothing more!
They pull your players across the table and request the documents and data 10 times or more and then claim that the documents and data are still not available.
Edited
Automatic translation:
Public
Public
3 years ago
Translation
Hello
Update No. 1, 09/30/2021
spin247 written here in the forum:
"I have prioritized your payout so that the payout process will begin as soon as the ID has been confirmed"
I don't even get a confirmation by SMS that I have uploaded my ID card completely (front and back).
UPDATE No. 2 from today, 09/30/2021, 2:00 p.m.
spin247 canceled all my withdrawal requests from 09/23/2021 AGAIN, on 09/30/2021.
In my account the € 1,100.03 is back as a plus!
So today at 2:10 p.m. I made new withdrawal requests again, with bank transfer :
1 x € 10.03
1 x € 90.00
10 x € 100.00
otherwise it was not possible to get the sum of 1100.03 € and I am not giving this casino a single cent.
Otherwise I could have made 11 x € 100 and waived 3 cents, but I don't want any more money in this casino; after the payouts, because it doesn't mean afterwards that I am tied to the casino because of the 3 cents credit ... or something!
Now I'm curious whether my payment requests will be canceled again in a few days, by the support, and then asked again that I have to upload my ID card (and other documents) and identify myself ... because I do yes have not yet done (supposedly) !!!
Here is a screenshot of my withdrawal requests at spin247 from 09/30/2021.
I have partially made this ID number for the payout unrecognizable.
At the bottom you can see that the withdrawals were made retrospectively (from support).
Unfortunately, all canceled withdrawals cannot be seen on this screenshot.
Edited
Automatic translation:
Public
Public
3 years ago
Translation
Hi there,
Update October 1st, 2021, 12:40 p.m .:
Although I uploaded my identity card to the casino on 09/28/21, as requested (and for the third time), my withdrawal requests are not processed and only canceled.
I think the casino does not intend to withdraw.
Today I uploaded my identity card again ... for the 4th time ... in the casino, on my account.
It is no longer normal that the casino no longer confirms that I have uploaded my documents ... as spin247 did with my first upload on 09/13/21 (and still it was claimed here in the forum that my ID card was would not be available yet).
So ... today I uploaded my personal details again and wrote to support (1 x via the contact form in the casino and once by email, to support support@spin247.com!
In any case, their behavior is neither normal nor serious.
Automatic translation:
Public
Public
3 years ago
Translation
Hi there,
UPDATE 10/3/21, 9:30 p.m.
Still no confirmation received that I was from 28.09. Up to now I have already uploaded my identity card twice, in my spin247 account (in total therefore 5 times identified / verified).
My withdrawal requests are still on "pending" and have not been processed (as described, a few days ago, the second time the spin247 support undone, without a reason).
The claim of the support, here in my complaint, on September 28th, "that my disbursement prioritization, as soon as I have identified myself, with my identity card ... is a lie!
They have already received my data 5 times ... but supposedly I am still not identified.
And nothing is processed and no money is transferred.
As before, the support does not get back to me and reacts NULL to my messages ...
except for this support employee SC, who once again writes in the same way
"You have to send us all your data, by email or in the contact form at spin247"
The licensor does not respond.
Maybe this casino doesn't have a license at all?
Is everything just fake in this casino?
Good question !
greeting
G.
Automatic translation:
Public
Public
3 years ago
Dear representatives of Spin247 Casino,
I would like you to follow on and share any new information regarding the development with the player's withdrawal. I would like to point out the fact, that the player provided you with the documents and the account was verified in the past, therefore there should be no further obstructions prior to withdrawals.
Public
Public
3 years ago
Translation
Hello Martin,
UPDATE October 4th, 2021, 6:00 p.m.
spin247 support has canceled all my withdrawal requests from 09/30/2021 and the € 1,100.03 is back in my account as a credit (top right, next to the blue circle, with the cross).
I took a screenshot of where you can see my balance and where the last transaction was reversed by spin247 (the € 10.03 on October 4th, 2021)
Of course, I immediately made all new requests again (see photo, payout ID made a little unrecognizable).
This time 10 x € 100 and 1 x € 50.00 and 1 x € 50.03 = € 1100.03 total profit!
Again with Bank Transfer because I don't have BitCoin.
And with Bank Transfer (Sofort Klarna) I also deposited this 10 € on September 13th, 2021!
Spin247 wants to continue this "game" as long as they want.
Again and again (now for the third time) my entire payment requests were canceled ... without justification and without announcing it beforehand.
And that in spite of five times identification and naming of all my data and complete verification by www.hooyu.com and uploading my documents
Spin247 wrote here on 09/28/21
"I have prioritized your withdrawal so that the withdrawal process will begin as soon as the ID is verified."
In the meantime I have done this 5 times, with the identification and also several times given all my data: bank details, bank name, my date of birth, my address, my name, etc.
Nevertheless, it is always canceled, nothing is processed for payment and NOTHING is transferred to my bank account.
The spin247 support lied and made false promises!
SO, and now comes the bang:
spin247 finally got in touch with me by email, from
Support Dev
They actually claim that I haven't verified myself sufficiently and "promise" that
"as soon as I have identified myself, my money will be in my bank account in 2 days at the latest"
That's incredible ! Outrage!
What are they actually imagining, what can they still do with me?
And then they also lie: there is no live chat at spin247!
I replied to the email directly and told them again how often and when and where I have verified / identified myself multiple times, including at www.hooyu.com, where I should verify myself, according to spin247 support, on September 15, 2021
I have also informed this support that they should contact Casino.guru here:
https://de.casino.guru/spin247-casino-die-ausrechnung-des-spielers-hat-sich-2
Well, at least they have now admitted in writing that I won € 1,100.03.
As proof of address, I have now sent the account statement where I transferred the € 10 for spin247 on September 13th, 2021.
For you here, some numbers and dates have been made unrecognizable
And proof of address from my phone operator.
I think it's enough too!
Why the selfi with my ID card in hand?
They can get my selfi from www.hooyu.com!
What did I do that for?
Spin247 doesn't seem to (want to) recognize it.
So, now I just sent my ID card once again (there is my address on it) and there is my photo and my signature ... and 2 proofs of address.
They really don't need more proof of address.
Really, the spin247 support tries everything to prevent a payout!
UPDATE at 8:15 p.m.
The Spin247 support wrote me an SMS on October 4th, 21st at 8:15 pm.
I should email support to discuss my spin247 account.
What else do they want to discuss with me?
The next cancellation of my withdrawal requests or that they need my ID card for the 6th time?
All you have to do now is transfer 1100.03 € and that's it!
I have so many pigs from this casino!
It's enough for good!
greeting
greeting
Gina
Edited
Automatic translation:
Public
Public
3 years ago
Translation
Hi there,
UPDATE 10/5/2021
On this casino spin247, I complained in the Lizensvergeber in Curacao.
That was successful for the first time and I received an email this morning from
GC Complaints Dept
complaints@gaming-curacao.com
With the confirmation that my complaint has been received.
Now the licensor demands that I document everything (emails, screenshots, photos, etc.) and send it to the licensor ... and fill out a form and prove my payment (on 13.09.21 of 10 euros) and a Send a copy of my identity card.
The email from GC Complaints Dept , from October 5th, 2021, 00:07
my data have of course been made unrecognizable for you
and here the form that I should fill out
In any case, I like to do it and have enough documented documents, which I will of course also send to the licensor .... as soon as possible (probably tomorrow, on October 6th, 21st).
What the casino has done here, for example, repeatedly canceling my withdrawal requests and repeatedly claiming that I have not yet identified myself, and Corona / Covid19 is to blame for the fact that the casino never replied to me, to my messages ... .
that doesn't work and don't let me like it!
If the licensor then takes legal action against the casino spin247, it is the responsibility of the spin247 support team.
I will then report on further progress with GC Complaints Dept and spin247!
And update October 5th, 2021, at 8:20 a.m.
My withdrawal requests from October 4th, 2021 are all still on "Pending" ... although I have uploaded all documents and documents and a photo of myself in my account in the casino!
greeting
Gina
Edited
Automatic translation:
Public
Public
3 years ago
Hello Gina,
Sorry for the slow response i have been trying to get a clear answer for you to avoid any confusion.
To my knowledge all your ID has now been approved and the withdrawal should start to be processed.
Sadly we had a issue with our payment provider Sofort which has delayed the process further, I have messaged our payment processing team and they have ensured me the issue will be fixed either today or within the next few days.
Once i have confirmation of this I will push them to process the withdrawal so it it reflect on your account and hopefully the money should be with you soon.
We once again apologies for the inconvenience caused. I will try my best to get a solid answer for you by the end of this week.
Many thanks
Spin247
Public
Public
3 years ago
Translation
Hello spin247,
Your behavior is disrespectful, dubious and with nothing to excuse.
From 13.09.2021 to 04.10.2021 you had enough time to reply to my messages and had enough time to process your technical problem with the bank transfer and also to confirm my ID.
You did nothing.
And now you expect me to wait a few more days until you have solved your technical problem; you obviously knew about it for a long time.
I should understand that you have no time and no desire to finally process my payment requests and expect me to wait forever for my due money.
In the meantime you had so often time to undo all my withdrawal requests (that was about 55 pieces) over and over again and had time over and over again to claim that I was still not fully verified.
But you did not have time to solve your technical problems with the bank transfer and to write to me which documents you still need from me.
It was always just "the identity card".
Again, on September 28th, 2021, you only wrote about my ID so that I could be identified.
On October 4th, 2021 it suddenly occurs to you that you also have one
Need proof of address (electricity bill, letter from authorities, bank statement, etc.) and a selfi of me where I hold my identity card in my hand!
Why do you think of THAT only now?
Since September 13th, 2021 I have written to you constantly and never received an answer.
On 09/28/21 you only wrote something about your ID.
Why didn't you already write on 09/28/21 that you need more documents and a selfi ???
Tactic to delay the withdrawal even more?
And what about the full verification, with ID card, bank card and selfi that you are from
ww.hooyu.com received on 09/15/2021?
Wasn't the selfi nice enough for you?
Yes, I didn't have my hairstyle and I didn't have full make-up and looked a bit exhausted (because I was sick at the moment), but yesterday's selfi was probably more appealing.
And although I uploaded everything again on October 4th, 2021 and sent a selfi and my ID card for the 6th time ...
do you still need time to confirm and resolve something and to resolve your technical problems.
Technical problems ?
When I deposited my money on September 13th, 2021 with SOFORT Klarna, the money was on my casino account within 1 minute.
Where was there a technical problem?
And with the payment / transfer with bank transfer, are there supposed to be technical problems?
Other casinos manage to transfer funds within 1-2 days using a bank transfer.
Only spin247 can't do it!
Doesn't that seem strange to you?
In their terms and conditions it says that you process the payment requests within 1-2 days.
They don't stick to it and need 4 weeks for it .... by doing my whole thing over and over again
Have canceled withdrawal requests.
And should I understand that and give you even more time?
Not with me.
I hereby set you a public deadline so that I have my honestly earned profit of € 1100.03 in my account by Friday, October 8th, 2021.
If my money, which I wanted to get paid out for the first time on September 15th, 2021, is not in my bank account by October 8th to 2021, I have to assume that you do not intend to transfer the money in the first place.
Otherwise you would not have been constantly canceling my payment requests since September 15, 2021!
Why have you canceled withdrawal requests so often?
I've been asking you this since September 21st and I don't get an answer to it.
And to your commitment, here from 09/28/2021, that you will prioritize my payout if you have my ID (and you had it 4 times until 09/28/2021 ... and 6 times until today), you should stick to it not.
Unfortunately, your promises and promises are worthless.
Your statement that you have a live chat is not true!
Hopefully you will now finally notice that the delay in my payment is ONLY due to you and not to me or the bank transfer!
As mentioned, I want to have my winnings posted to my bank account by Friday, October 8th, 2021 !
Kind regards
Gina
Automatic translation:
Public
Public
3 years ago
Translation
Hello spin247
Final deadline:
Have (been that is known to you and verified with you, on 15/09/2021) through Friday, 10/08/2021 I want my honest earned profit, i n the amount of 1,100.03 €, completely in my bank account, booked
Kind regards
Gina
Edited
Automatic translation:
Public
Public
3 years ago
Translation
Hi there,
UPDATE 10/6/2021, 12:45 p.m.
Despite multiple verifications and confirmation of my identification by spin247, my withdrawal requests have NOT been processed once for withdrawal!
Well, they don't want to pay out this amount of € 1100.03!
Automatic translation:
Public
Public
3 years ago
Translation
Hi there,
UPDATE 10/6/2021, 9:45 p.m.
- my 12 withdrawal requests are still "pending" (10 x € 100, 1 x € 50, 1 x € 50.03)
- no processing of my 12 withdrawal requests
- no answer / reaction to my message to the support, via the contact form in the casino
- no answer to my email to support
- no answer and reaction here at Casino.Guru, from spin247, to my answer
Tomorrow is Thursday again and until Friday the spin247 support will only process the requests, payouts and messages.
That means I'll have to wait until next week (from October 11th, 2021) to see if spin247 MAY react!
From next Wednesday (October 13th, 21st) I'll be waiting 4 weeks for my winnings to be paid out.
To be honest: I don't think it will work anymore.
If spin247 actually wanted to pay out the winnings, spin247 would have done so long ago.
Wait and see what Casino.Guru / Martin has to say about it and what it can achieve at spin247!
You give the casino a try, deposit € 10 and immediately win so much money (that's a lot for me) and then you are kidnapped and treated and put off like that.
Automatic translation:
Public
Public
3 years ago
Translation
Hi there,
UPDATE 10/7/2021, 1:35 p.m.
- my 12 withdrawal requests are still "pending" (10 x € 100, 1 x € 50, 1 x € 50.03)
- no processing of my 12 withdrawal requests
- no answer / reaction to my message to the support, via the contact form in the casino
- no answer to my email to support
- no answer and reaction here at Casino.Guru, from spin247, to my answer
greeting
Gina
Automatic translation:
Public
Public
3 years ago
Dear Spin247 Team,
I would like to ask you to provide us with some news and details about the development of the withdrawal situation.
Public
Public
3 years ago
Translation
Hi there,
UPDATE 10/8/2021, 6 a.m.
- my 12 withdrawal requests are still "pending" (10 x € 100, 1 x € 50, 1 x € 50.03)
- No processing of my 12 withdrawal requests
- no response / reaction to my message to the support, via the contact form in the casino
- no answer to my email to support
- no answer and reaction here at Casino.Guru, from spin247, to my answer
I have set the casino a deadline until today that I have my winnings in the bank account until today ...
But the casino hasn't even started processing my withdrawal requests.
It is outrageous that the casino does not even keep the promises that were written here on 9/28/21.
Now 9 days have passed again and nothing has happened.
Because of "prioritize your payout when the ID is confirmed".
The casino doesn't want to cash out !!!
I'm going to file a written fraud complaint with the licensor today.
I'm already in contact with the licensor!
I hope they lose their license and have to shut down the casino!
Just like other international authorities that deal with such frauds.
Since there are obviously several people working at spin247, this is a collective internet fraud.
One can also say gang crime.
Who knows how many times the casino has done what is happening to me now?
Organised crime !
Probably a lot of players don't dare to take action or don't know how to complain ...
But with ME you don't just pull that off!
In any case, this morning I wrote to the casino spin247 again .....
Even if the support won't react to my messages again!
greeting
Gina
Automatic translation:
Public
Public
3 years ago
Translation
UPDATE 10/08/21, 11:40 a.m.
Still nothing new from spin247 and still no withdrawal processing of my winnings.
Status: "pending"
In the meantime I have submitted my written complaint to the licensor ...
and also written to the international dispute settlement office in Cyprus.
https://ec.europa.eu/consumers/odr/main/?event=main.complaints.odrList#inline-nav-3
at the bottom are the contact details for Cyprus.
The casino spin247 is finally operated from Cyprus!
Of course, all data, documents, records, screenshots, email printouts and photos have been included with my complaint ... and the links to www.hooyu.com (for my verification) and added here to my Casino.Guru complaint.
I am curious whether the casino will comment on the current development here.
I find even more exciting what excuse spin247 is coming up with to "not be able to pay out" the winnings.
Perhaps now, after the constant "Covid19 is to blame" and my "allegedly missing ID" and the "technical problems with the bank transfer" that suddenly appeared, completely new reasons will arise, for example
A broken leg and hospitalization for the banker / accountant who makes the payouts at spin247?
Or an environmental disaster in Cyprus?
Flood and burst water pipe in the spin247 support center?
Or a total internet failure all over Cyprus?
Spin247 bank insolvency?
Who knows ... the casino has a lot of imagination when it comes to refusing payouts or winnings!
greeting
Gina
Edited
Automatic translation:
Public
Public
3 years ago
Translation
Hi there,
UPDATE 10/9/2021, 1:15 p.m.
although I have now fully verified myself again, as the Casoni spin247 asked me to do on October 8th, 2021
- Identity card front u. Back (for the 7th time)
- Proof of address from my Vodafone phone bill (for the 2nd time)
- Proof of address, account statement, with the deposit of € 10 for spin247, from 13.09.2021 (for the 2nd time)
- and a third selfi, where I hold my identity card in my hand
My withdrawal requests are still not being processed, let alone my winnings transferred.
I don't even get a confirmation of my newly submitted
- documents
- Documents
- the new selfi, with ID in hand
When it comes to the fact that the casino spin247 wants to request my ID for the 10th time or a selfi or my bank details for the 60th time (yes, it was actually 60!), Then the support is super quick ...
like on 09/15/21, where the support asked me to contact me on 09/15/21
it all happened in a few hours, but when I have uploaded so many downloads in the casino account and another selfi of myself .....
yes then the support will take another week to maybe confirm that!
And I bet my newly submitted selfi will not be recognized again because it does not look so similar to my ID photo (because I have changed a bit on the outside in 2 years) and the spin247 support will not accept that ...
and then I will probably have to upload all documents and documents one more time (in 1 week) and have to take and upload a fourth selfi.
this is then checked again for a week until spin247 cannot recognize the 4th selfi and I have to upload all documents again, including a 5th selfi!
Do you know the movie "Groundhog Day"?
I feel the same way with spin247.
I have to do the same thing every day and every week and upload and re-identify myself and then again and again and again.
i think that spin247 doesn't want to pay out the winnings anyway and just wants to hold off.
The casino thinks that at some point I'll give up and tell them to keep the winnings!
MISTAKE !!!
Not with me.
I have a lot of stamina and have been fighting for more than 30 years in some things, for justice, recognition, help and support in every situation in life and for my family .... and I am not giving up!
Giving up is not an option and if I should upload my ID card 200 more times.
And meanwhile I turn on all authorities and offices and courts against spin247 that I can think of!
Automatic translation:
Public
Public
3 years ago
Translation
Hi there,
UPDATR 10/10/2021, 2:30 p.m.
In response to my request yesterday as to when my withdrawal requests will finally be processed and the profit of € 1100.03 will be transferred, I received this email this morning from spin247 support
So I should once again (for at least 25 times now ... I can no longer count) report the following data to the support
- Full surname including surname
- mobile phone number
- birth date
- full address & area code / pole code
- Login username
The joke is that my login username was at the top of the email subject (I've only removed this for here, at Casino.Guru).
I also have to give my cell phone number every time I contact me, in the casino account, on the contact form, as well as my full name.
The casino has already had my bank details 60 times, because you have to use them with every withdrawal request and with every identification; and also at www.hooyu.com; must specify.
And because the casino FIRST has the data requested above at least 25 times, I have to enter it again.
Although I only gave all these dates again yesterday (October 9th, 21st), including my third selfi, with my ID card in hand, the spin247 support needs them again TODAY!
I bet that MORNING at the latest, on October 11th, a 4th selfi (with ID card in hand) will be requested ..... because I supposedly "would not have identified myself yet" !!!!!
My payment requests from 04.10.21 (now for the fourth time in a row) are still on "PENDING" !
The representative from spin247 support wrote here on 09/28/21:
"I have prioritized your withdrawal so that the withdrawal process will begin as soon as the ID is verified."
A lie !
Because I have meanwhile; also with the identity card; since 09/28/21 already identified several times ... and yet my payment requests were not processed until now, let alone money transferred.
And again this lie, in the email from today 10.10.21, that spin247 has a live chat!
Spin247 does NOT have a live chat.
You can only contact the support via the contact form or by email, write to
support@spin247.com
And another lie!
Under the point of privacy policy (at the bottom of the casino page) you will find the following sentence:
"If you have any questions regarding the processing of your data, you can contact our data protection officer at dpo@spin247.com."
I have emailed three times to dpo@spin247.com and every time an email came back with the content that the email address could not be found and the email could NOT be delivered.
So there is NO data protection officer at spin247!
But there is a data protection officer in Germany and abroad and I will contact these authorities and then complain that I have to give all my data in this casino so often and identify myself there at least 20 times, with all the data and documents and who do NOT recognize this multitude of verification and want to receive all data, documents and selfi for the umpteenth time .... and thus deliberately delay payment of the winnings (attempted fraud).
If I have any feedback from the data protection authority, I will share the answer here at Casino.Guru.
greeting
Gina
Automatic translation:
Public
Public
3 years ago
Translation
PS here is e.g. such a data protection authority (in Cyprus)
https://www.bfdi.bund.de/SharedDocs/Adressen/EuropaeischeDatenschutzbeauftragte/Züsten.html
for other countries only enter on Google: data protection authority country ....
Automatic translation:
Public
Public
3 years ago
Translation
Hi there,
UPDATE 10/11/2021, 9:30 p.m.
Oh, a miracle !!!!!
Right now my 12 withdrawal requests were on PROCESSED!
Should the casino now actually pay off?
Well, I'm not that sure yet and who knows what the actual transfer will be !?
I will definitely tell you how it goes from here!
greeting
Gina
Automatic translation:
Public
Public
3 years ago
Hello Gina!
I sincerely hope that you will be able to receive your winnings. Please let us know once you'll start to receive the payments.
Public
Public
3 years ago
Translation
Hello Martin,
UPDATE 10/12/2021, 11:30 a.m.
Yes I hope so too.
Here is my current status, with the status " processed " at spin247
the traffic jam has been like this since yesterday evening (11.10.21).
I don't know whether the status will now be changed to "Paid out" or "Transferred".
The money has not yet been credited to my account, but it can of course be the case that the bank transfer will take 2-4 days and my winnings will only be posted to my account on the banking day from October 18th, 21st ... provided that spin247 does not have to start transferring and has now only processed the applications.
The spin247 suport has not been in touch since 11/10/21 either.
I assume that my ID has now been finally clarified, accepted and processed.
Perhaps it was also useful that I also built up the pressure and called on the licensor, the MGA and the Cyprus arbitration board and the data protection office in Cyprus ... and wrote to the game provider Slot Factory !?
I have also written that I will employ a lawyer in Malta and reserve the right to take legal action in the form of a criminal complaint, fraud, etc. and, if necessary, I will inform the media in Cyprus what is going on at the Cyprus Casino spin247.
I hope that nothing will get in the way now and that my winnings, in full, will now be transferred.
I don't want to ask spin247 again now because I don't want the answer to come that I have to verify myself again and send my data.
Spin247 has not returned here, at Casino.Guru, either.
The support is really a disaster.
I will now wait until Thursday afternoon to see whether the status of my spin247 account will change ... if so, I will also inform you here and until then I will also check my online bank account every morning and evening because of an incoming payment.
If the prize has been received, I will inform you here immediately.
greeting
Gina
Automatic translation:
Public
Public
3 years ago
Translation
Hi there,
UPDATE 10/12/2021, 7 p.m .:
I received this email from spin247 support this afternoon
Then we'll wait and see whether the profit of € 1,100.03 actually goes into my account, until next week at the latest.
And I am curious to see how the transfer will actually be made .... whether this € 1,100.03 is a one-time payment or actually
10 x € 100, 1 x € 50 and 1 x € 50.03, as I submitted the applications !?
greeting
Gina
Automatic translation:
Public
Public
3 years ago
Translation
Hi there,
UPDATE 10/13/2021, 4:15 p.m.
According to spin24, the transfer, with the bank transfer, was on October 11th, 21st and should be on my account within 1-2 days ... but so far, no money has been received in my bank account.
Keep waiting!
I hope that spin247 has also transferred to the correct bank account.
So I would still miss THAT that was transferred to another account.
With spin247, I wouldn't be surprised anymore.
greeting
Gina
Edited
Automatic translation:
Public
Public
3 years ago
Translation
Hello
Update 10/14/2021, 6:20 p.m.
still not a single payment from spin247 on my bank account.
There are no incoming payments at my bank that still need to be posted
(Value date, posting date) ... I called the bank earlier.
When I asked spin247 whether they actually transferred on 10/11/21 and whether spin247 also transferred to the correct account, I received no answer.
And now suddenly at 5:54 p.m. today there is an email from a spin247 employee (Rhiannon E) that I should enter all my data in full in order to discuss my REVOCATION with the spin247 support.
WHAT REVOCATION?
I have not revoked anything, nor do I want to revoke anything!
I think they haven't transferred a single cent to me yet and are now trying this way; with an alleged withdrawal from me; prevent my winnings from being paid out.
And here at Casino.Guru, spin247 no longer reports.
They are wretched cheaters and liars!
Greetings Gina
Automatic translation:
Public
Public
3 years ago
Translation
Hello
Update 10/15/2021, 10:40 a.m.
Still no payment of my winnings of 1100.03 euros to my bank account!
The spin247 support does not respond to my message.
Yesterday (14.10.21) the spin247 support claimed that I had filed an objection.
I don't know of any contradiction.
I asked spin247 to provide written evidence of what I was supposed to have contradicted.
No reaction and no proof of it!
I asked spin247 to provide written evidence (account statement) that the contribution of € 1100.03 OR several contributions of 10 x € 100, 1 x € 50 and 1 x € 50.03 were actually transferred to me on October 11th, 21st.
So far I have NOT received any evidence of this.
So far, my spin247 account only says that the withdrawal requests have been processed by spin247, but this does not prove that the money was actually transferred to my bank account.
greeting
Gina
Edited
Automatic translation:
Public
Public
3 years ago
Translation
Hi there,
UPDATE 10/15/21 4:15 p.m.
Still no payment from spin247.
I have set spin247 a deadline of October 15th, 21st, but the support is not interested in that.
Now I have received a new email from spin247 (from Elena B), with the notification that
spin247 first its problems with your payment service provider (i.e. the bank, with bank transfer)
have to solve ...
but spin247 could make the payout with BITCOINS !!!
That means, the support has not yet transferred my winnings, even though it was days ago
it was confirmed in writing that my withdrawals were processed on 10/11/21 and I
in about 1-2 days my money would have in the bank account!
Such liars!
And that I don't have bitcoin and don't want bitcoin and don't know anything about it,
I've already explained that to the support several times.
Probably this is being used against me now that I don't have Bitcoin and just
claims that there were problems with the payment service provider.
That's why my spin247 account always only says "PROCESSED" and not
"Paid out" .... because they still haven't transferred anything!
I think they don't want to pay out my winnings at all and keep them!
This is fraud and criminal.
First of all, I'll tell their licensors and the others about that
Authorities that spin247 tried me to bring the profit and refuse to
transfer ... despite multiple promises and commitments; also here at Casino.Guru!
And spin247 does not respond here either.
This is the email confirming that my winnings and the payout,
was processed on 10/11/21 and the money will be in my account in about 1-2 days (if
my bank books quickly).
This is the email from today (15.10.21, at 1:39 p.m., Germany time) that spin247 is only
have to solve the problem with their payment service provider ... but instead I use Bitcoins
Could take payoff!
So they didn't transfer any winnings, neither on 10/11/21 nor today on 10/15/21!
And on October 4th, 21, spin247 already had problems with its payment service provider and wanted that
Fixed problem in a few days, it said.
This is what the representative of spin247 wrote here, on October 4th, 21:
"Unfortunately we had a problem with our payment provider Sofort, which delayed the process further. I notified our payment processing team and they assured me that the problem will be fixed today or in the next few days.
As soon as I confirm this I will urge them to process the withdrawal so that it is reflected in your account and hopefully the money is with you soon. "
And now on 10/15/21 they supposedly still haven't solved these problems.
But supposedly they already transferred to me on 10/11/21 with the bank transfer and the money should supposedly be in my account by 10/14/21 ... and now THAT!
Can it be that spin247 is insolvent ... bankrupt?
They let the players play for a lot of money and then don't pay out because they are broke / insolvent?
I will immediately inform their licensors and other authorities that I have already contacted.
greeting
Gina
Automatic translation:
Public
Public
3 years ago
Translation
PS I wrote to the support that they know where I live and they should get one
Book a flight from Cyprus to Germany and then bring the money to me personally by tomorrow.
I don't give up my winnings just because the lies and try to cheat.
I want the full amount of money, € 1,100.03, and I don't care how they do that
hire me to get my money immediately!
Automatic translation:
Public
Public
3 years ago
Translation
Hi there,
UPDATE 10/16/21, 10:00 a.m.
Still no profit in my bank account.
No response from support to my message that I want to have the money transferred immediately ...
with the bank transfer!
Automatic translation:
Public
Public
3 years ago
Translation
Hi there,
UPDATE 10/18/21, 12:20 p.m.
Still no profit in my bank account.
No response from support to my message that I want to have the money transferred immediately ...
with the bank transfer!
They do NOT want to pay out my winnings!
greeting
Gina
Automatic translation:
Public
Public
3 years ago
Hello Gina,
As you are aware we are currently experiencing issues with Sofort. In order to pay you as soon as possible i have been requested to ask if you are happy to be paid via international bank transfer. Please note this will be done external of the casino system (not using the payment methods listed on the casino), therefore the payment status will not self update.
If so please confirm in this ticket and I will message our support team to get in contact with yourself.
If you do decide to move forward with this we will need the following from you:
- Bank account holder (Beneficiary) name;
- Bank account holder (Beneficiary) address;
- Bank name;
- Banks Branch Address;
- SWIFT/BIC CODE; IBAN
Please have this information prepared for when our customer service team messages you.
Many thanks
Spin247
Public
Public
3 years ago
Translation
Hi there,
UPDATE 10/18/2021, 1:20 p.m.
What a cheek!
Although I have already given my bank details 60 times, my bank details are asked again here!
How often do they still need my bank details?
100 x or 1000 x ???
On September 15, 2021 , www.hooyu.com checked my bank card on behalf of spin247
Again and again I have sent my bank details to the support, even with an account printout from my bank and now they are asked for it again!?
THAT is an insolence!
I got the message that spin247 (allegedly) transferred my money on October 11th, 2021 ... and now they need my bank details to be able to transfer?
They'll fuck me up!
Spin247 does not want to pay out, THAT is the reason why my data is requested over and over again.
They have NO problem with SOFORT, but simply do NOT want to pay out the profit of € 1100.03!
Do I have to upload all documents again now?
I could explode in RAGE !!!!!!
greeting
Gina
Automatic translation:
Public
Public
3 years ago
Hi Gina,
Just to be clear, we need the following as we are trying to a new payment method to get your winnings with yourself.
This is not a KYC check as the previous identification requests have been. Instead this is a information request so we are able to pay to your account directly, bypassing Sofort.
You do not need to upload any documents, just simply type the following information to our support team:
Bank account holder (Beneficiary) name;
Bank account holder (Beneficiary) address;
Bank name;
Banks Branch Address;
SWIFT/BIC CODE; IBAN
This information just needs to be confirmed as this is not a normal payment method we offer, but to try and get your winnings with you as soon as possible this is the best method.
Please let us know if you are happy to provide this information.
Once again this is not a KYC check and if you do not provide the information it will not impact your withdrawal. It will simply just speed up the process.
Many thanks,
Spin247.
Public
Public
3 years ago
Translation
Hi there,
Whoever believes it will be blessed.
Spin247 does not want to pay out, otherwise they would have already done it.
Finally, it was claimed that the transfer of € 1100.03 was already made on October 11th, 2021 ... to my bank account, and the money will be on my account in 1-2 days.
Now a week has passed and there is still no money in my account, so there was NEVER a transfer on 10/11/21.
And now my bank details are used for the 61st time to transfer the money.
How many more excuses do I have to listen to and put up with?
100?
greeting
G.
Automatic translation:
Public
Public
3 years ago
Translation
Hi there,
UPDATE 10/18/21 at 2:45 p.m.
I now have the bank details that spin247 requested HERE on October 18th, 21st at around 2:20 p.m.
in the casino, in the contact form, written to the support.
And again on October 18th, 21st at 2:31 p.m., with an email to the spin247 support.
And I have set a deadline in the email (October 21, 2021) and then I want my money in the account,
in the full amount of € 1100.03!
I will not accept another excuse ... not even the excuse "Covid19"!
Here I am now adding this email as a photo.
Of course, I have shortened a lot of my data (made it unrecognizable) for this complaint forum.
greeting
Gina
Automatic translation:
Public
Public
3 years ago
Translation
Update 10/18/2021 at 3:23 p.m.
Although I have now sent all of my bank details twice to spin247 support today, using the contact form at 2:20 p.m. and by email at 2:31 p.m. ...
I now receive an email from spin247 support (employee ELENA B) at 3:12 p.m. that
I should give the support my complete bank details !!!!
HOW OFTEN, do I have to send this / my bank details again today?
10 more times or more?
The spin247 support will continue to do so until it says next week that I have not yet sent my bank details and would have to identify myself again!
Spin247 DOES NOT WANT to withdraw or transfer any winnings!
POINT !
greeting
G.
Automatic translation:
Public
Public
3 years ago
Translation
Hi there,
UPDATE 10/18/21 at 4:20 p.m.
Until today (18.10.21 afternoon around 3 p.m.) my payment requests were with me
- 10 x € 100
- 1 x 50 €
- 1 x € 50.03
to "processed".
After spin247 had requested my bank details again here in the forum and I have already sent my bank details 3 times to support between 2:20 p.m. and 3:20 p.m. ...
spin247 support then canceled all of my withdrawal requests!
Now all 12 withdrawal requests are back on "PENDING"!
If you still haven't noticed what a nasty game spin247 is putting on me and don't want to pay out the winnings ... then I don't know anymore!
greeting
G.
Automatic translation:
Public
Public
3 years ago
Translation
Hello
UPDATE 10/19/2021, 2:45 p.m.
my 12 withdrawal requests from 04.10.2021, all of which spin247 reversed yesterday,
are still "Pending" and have not been processed .....
although yesterday it was said as soon as spin247 had all of my data including bank details, my withdrawal requests will be processed.
I gave my details to spin247 3 times yesterday, but the withdrawal requests were still not processed after 24 hours!
And of course spin247 has still not responded to my messages from yesterday.
Of course, spin247 has not yet transferred my winnings to my bank account.
greeting
G.
Automatic translation:
Public
Public
3 years ago
Translation
Hi there,
UPDATE 10/19/2021, 7:35 p.m.
I have now filed an official fraud complaint via email with the
Licensor of spin247
Curacao Gaming Commission
to complaints@gaming-curacao.com
I also sent this email as RUNDMAIL to
- spin247 support
- the MGA
- to Martin, from Casino.Guru, to his email address
Because as before, my withdrawal requests will be canceled and my winnings, in the full amount of 1100.03 euros / €, will be retained.
The spin247 support refuses to pay out my winnings and does not respond to my messages.
Yesterday (October 18th, 21st) I gave my complete data several times, again, on bein spin247 .... but the support did not confirm this and instead requested the entire data again.
My data and my proof of identity are requested indiscriminately and repeatedly,
the withdrawal requests are canceled and new requests will not be processed without a reason.
NO money will be transferred!
This is fraud and unsubstantiated multiple data collection.
I do not receive any information about what happens to my data.
What does spin247 do with all my documents, proof of address, copies of bank cards and ID cards and several photos of me (selfies)?
In any case, nothing legal!
Who knows in which darkroom my data, documents and photos will end up?
I am not going to put up with that anymore and will take all legal steps that can be taken and write to and involve all the authorities that are somehow responsible that I can find.
It's so easy for me to get away with the many spin247 support staff who have been harassing, annoying and compelling me to submit further data since my registration on September 13th, 2021 until today on October 19th, 2021!
greeting
G.
Automatic translation:
Public
Public
3 years ago
Translation
Hi there,
UPDATE 10/20/2021, 10 a.m.
no message from spin247 support, no reaction!
no processing of my withdrawal requests, instead my requests are canceled!
no payout, no transfer, no money!
NOTHING !!!!!
But for the 66th time my request for all my data including bank details!
AND it's a shame that Casino.Guru doesn't comment here either, although the deadline has expired.
Also no feedback on my emails to Casino.Guru!
greeting
G.
Automatic translation:
Public
Public
3 years ago
Hello Gina,
We apologies for requesting your data again, this should not of happened and the correct team will be spoke to about this. We are looking into every possible solution to paying you and just wanted to make sure we cover all options.
Do you have a NeoSurf account we can pay? If so we will be able to process your payment as soon as this is provide.
Once again we apologies for the delay in this. We are hoping Sofort should be fixed soon and payment will be sent as soon as it is fixed.
We are happy to put in the public form you will be paid your winnings. The issue with Sofort has just put a delay on this
To just to be clear, if you are willing to accept payment via BitCoin or NeoSurf we will be able to process your withdrawal quicker.
If you would rather wait for Sofort to be fixed and be paid this way, we will work around the clock with the payment provider to get this sorted and once done, update yourself and the forum and process the withdrawal.
Please let me know the best option for you.
Many thanks,
Spin247
Public
Public
3 years ago
Translation
So ..... and it would be great if the casino.Guru would help me further and would contact me at least once.
No reply to any of the emails I write.
Automatic translation:
Public
Public
3 years ago
Dear representatives of Spin247 Casino,
I would like to ask you to provide us with an insight on the situation with Sofort payment provider, what is the issue and how long do you suspect it would take for the player to wait?
Since the player seems to prefer this method, I would like to know what are the options.
Public
Public
3 years ago
Translation
Hello
UPDATE 10/20/21, 2:10 p.m.
I have just given all my data again to spin247 (for the umpteenth time) and uploaded all documents and records again, for my identification:
- Identity card
- Proof of address (telephone bill)
- Bank proof (the € 10 deposit at spin247, on 09/13/21, with SOFORT KLARNA, with my giro account, my German bank)
- a copy of the full verification by www.hooyu.com on 9/15/2021
Aside from that :
- the printout of my official complaint, on October 19th, 21st to the licensor
- a printout of the message here at Casino.Guru, from October 20th, 2021, at around 11:45 a.m.
because spin247 support keeps forgetting what it has promised, promised and explained, and also
asked
At spin247 Casino I canceled all my withdrawal requests myself, vpom 04.10.2021, so
that you can see that I still have a profit of € 1100.03
and then immediately (20.10.2021) 12 new payment requests made with the
spin247 offered payout method "BANK TRANSFER"
Here you could see that spin247 ONLY offers 2 withdrawal methods
- Bitcoin
- Bank transfer
I don't have Bitcoin (and I don't want to)!
So all that remains is the bank transfer and I can only take it!
If spin247 allegedly cannot use the bank transfer, why is it the only one there?
Withdrawal method (besides the bitcoin ... which I don't have)?
And here are my new withdrawal requests from 10/20/2021
- 10 x 100 euros
- 1 x 50 euros
- 1 x 50.03 euros
Total amount: 1100.03 EURO !!!
with bank transfer , stating my bank details (which spin247 already has 80 times )!
greeting
G.
Automatic translation:
Public
Public
3 years ago
Translation
Hi there,
UPDATE 10/20/21, 4:10 p.m .:
I have now; actually against my own conviction; opened an ecoPayz account .
spin247 offers ecoPayz as it says on the page.
Since spin247 claims (which I don't believe) that a bank transfer is not possible, they should now transfer to my new EcoPayz account.
If spin247 then also declares "that does not work" because of Covid19 and technical problems, then my suspicion that spin247 does not want to pay out and does not even try to pay out in any way is confirmed.
Martin got in touch with me to solve the problem with spin247.
I am excited.
Greetings G.
Automatic translation:
Public
Public
3 years ago
Hello Gina,
We are able to pay you via ecopayz.
Please can you confirm your wallet ID, wallet email address and full name and we will process the payment as soon as possible.
Many thanks
Spin247
Public
Public
3 years ago
Translation
Hi there,
Update 10/20/21, 5:30 p.m.
I have just given spin247 all the ecoPayz data and uploaded 2 photos of my account, which confirm my identity with ecoPayz and show my account number (of my eWallet) and other data.
greeting
G.
Automatic translation:
Public
Public
3 years ago
Dear representatives of Spin247 Casino,
Please let us know when you'll process the player's withdrawal.
Public
Public
3 years ago
Translation
Hi there,
UPDATE 10/21/21 at 10:30 a.m.
After 16 hours I still haven't received a confirmation from spin247 that I have identified / verified my eWallet account from ecoPayz at spin247 support.
And after 16 hours there is still no answer when my winnings of 1100.03 euros will be transferred to my eWallet EcoPayz account.
After almost 23 hours, still no processing of my 12 withdrawal requests
10 x € 100, 1 x € 50, 1 x € 50.03
in my spin247 account.
My withdrawal requests from 10/20/21 are still on "PENDING" since 10/20/21 at approx. 11:45 am, although I have now opened this eWAllet account especially because of spin247.
spin247 processes the withdrawal requests and ONLY transfers the winnings
from Monday to Friday !
Now it's Thursday 10:20 a.m. and nothing has happened yet.
Spin247 support has not responded to the question from Casino.Guru 14 hours ago either.
Also on request, from Casino.Guru
"... to give an insight into the situation with the instant payment provider, what is the problem"
spin247 still does not answer after 21 hours!
I bet the spin247 support will not be in touch until next week, with the hint ...
"that there are now technical problems with ecoPayz and cannot be transferred!
And then comes the question "do you have Bitcoin?"
because bank transfer and ecoPayz are not possible ... and "sorry, but unfortunately this is not possible because of Covid19!"
And then comes the question, "do you have Neosurf?" and if I were to open a Neosurf ... the spin247 support would have "a technical problem with Neosurf" all of a sudden!
If spin247 actually wanted to transfer the withdrawal requests and honestly wanted to transfer my winnings ... spin247 support would have done it long ago.
greeting
G.
Automatic translation:
Public
Public
3 years ago
Translation
Hi there,
UPDATE 10/21/21 at 5:00 p.m.
Still no answer from spin247 support.
Since yesterday (20.10.21) in the afternoon there is radio silence.
There is no reply to my message to support.
And here at Casino.Guru the spin247 support doesn't answer Martin's question either.
There was no money in my normal bank account, my German bank.
Neither on my eWallet ecoPayz.
I also don't know where the support will send the winnings to and how long it will take ...
whether there is money being transferred to me at all?
The casino spin247 is really a strange club and nobody will know what makes them tick.
My tip to all of you who are reading along here: Just keep your hands off spin247!
greeting
G.
Automatic translation:
Public
Public
3 years ago
Translation
Hello
UPDATE 10/22/21 at 8:30 a.m.
Farther
- no news from spin247 support
- no reply to my 3 messages
- no incoming payment to my current bank account, with bank transfer
- no receipt of payment on my eWallet EcoPayz
and
- no response here at Casino.Guru to Martin's inquiries
Man, man, man!
I'll write another email to the licensor!
greeting
G.
Automatic translation:
Public
Public
3 years ago
Translation
Hello
UPDATE 10/22/21 at 2:30 p.m.
And still.................
- no news from spin247 support
- no reply to my 3 messages
- no incoming payment to my current bank account, with bank transfer
- no receipt of payment on my eWallet EcoPayz
and
- no response here at Casino.Guru to Martin's inquiries
Spin247 only processes transfers Monday - Friday and now it's Friday afternoon and no transfer has yet been made.
that is, they will only start working again from 10/25/21.
My ecoPayz data has happened since October 20th, 21st and nothing.
They are probably hoping that I will give them the € 100.03 and forego my winnings.
But that won't happen in my or this life.
greeting
G.
Edited
Automatic translation:
Public
Public
3 years ago
Translation
Hello spin247
YOU probably didn't hear the shot either!
How can you publish all my private data here `?
Is this now REVENGE for stressing you out?
How can you be so stupid and publish such sensitive data all over the Internet?
How stupid are you actually and how malicious, mean, devious and criminal?
Should everyone have my data now?
I will lodge a complaint against this at the data protection office!
You will still hear from me!
You can rely on it!
Automatic translation:
Public
Public
3 years ago
Hello Gina,
The image has been locked so is only viewable by yourself and us. This has not been made public.
We hope this explains the situation.
Many thanks
Spin247
Public
Public
3 years ago
Translation
They made it public for now, for ALL Casino.Guru staff, mine
do not know all of the data, especially my bank details!
They published everything that can be published.
You have hereby passed on my data to other / strangers who do not mean anything
have to do with data and only know me as Gina and my nick at Casino spin247 and my email address that I gave to casino .Guru.
If, by unintentional coincidence, your answer is made public here at some point, all casinos can. Guru users and all other readers of this page, see my data!
Couldn't you have sent this photo to my email?
No, they didn't want that, because they wanted to make me public here, with all my data.
You have hereby violated a data protection regulation and I will not let that sit on me.
Just because they want their little revenge, because I defended myself against you spin247 and didn't put up with everything ...
do you think you could post a photo here where EVERYONE can see my data!
that was your intention.
I have already reported this to your licensor and the MGA.
How sneaky do you have to be to do something like this?
Incredible !
Automatic translation:
Public
Public
3 years ago
Dear Gina!
Please note, the response of the casino which included details about the transfer to your bank account was never made public by any chance. Each reply is unavailable for the public until it gets approved as a publicly available post. This particular post was made private as per request of both the casino representatives and you personally.
Since the casino provided us with an evidence of the transaction, I would like to ask you to let us know once you will receive it, no other replies are necessary until the receival.
Public
Public
3 years ago
Translation
Hello
Update 10/23/2021
1. I still don't understand that a photo with all my personal data is uploaded here by spin247.
Spin247 could have sent me this photo by email ... because spin247 always texted me with emails when it came to requesting my data, etc.
And then I would have confirmed the receipt of the photo (of the transfer) here at Casino.Guru and also uploaded it ... but with the removal or shortening of personal data, as I always did, e.g. B. when I uploaded emails from spin247 or the SMS or other photos.
2. What I understand even less is that spin247 has repeatedly informed me since September 15, 2021 that the spin247 bank transfer is not working and bank transfers cannot be made to my current account.
And again and again spin247 started asking if I didn't have an eWallet.
Then I opened an EWallet account at ecoPayz on October 20th, 21st, so that spin247 can transfer my money, and then spin247 agrees to transfer the money to my eWallet and I give spin247 all of my eWallet bank details ...
and all of a sudden, miraculously, the bank transfer works again and spin247 transfers to my giro bank account and no longer needs an eWallet account from me.
I feel really ripped off there.
Was this just about data collection?
First of all, I changed some data at ecoPayz so that spin247 no longer has access.
spin247 probably just wanted to demonstrate what support can do with its players, what it can force the players to do (send 10 x ID cards, 20 x request ID, 3 x selfis, open eWallet account, etc.),
and plays nasty games with his players.
This is abnormal and disrespectful behavior.
And then upload a photo with all my data here so that everyone (at least all Casino.Guru Team employees) knows exactly who I am, my full name, where I have my current account, my IBAN number, etc. . !
It didn't have to be like that!
I also reported this to the data protection office in Cyprus, the licensor and the MGA, on how to handle the sensitive data of its players at spin247!
I reacted to this and took appropriate measures.
I won't tell you which ones they are here.
If at some point the profit arrives on my bank account ... or on my eWallet account, I will announce it here.
Yes, if money comes in ... and spin247 has not suddenly canceled the transfer again (that works with a bank) ... just to play more peculiar games with me.
Make a transfer at the bank .... Upload the photo here as "evidence" and in the next moment undo the bank instruction in order not to have to pay out the winnings.
In my Spin247 Komto there is always only "processed" as the status ... but not "paid out" or "transferred".
I now trust Spin1247 to do everything! this is not a serious casino!
greeting
G.
Edited
Automatic translation:
Public
Public
3 years ago
Translation
Hello
Update 10/23/2021, 1:40 p.m.
NO incoming payment to my giro bank account
NO payment received on my ecoPayz eWallet account
greeting
G.
Automatic translation:
Public
Public
3 years ago
Hello Gina,
Due to an issue with the chosen payment provider, payment has been processed and settled on 25/10/2021 via bank transfer instead.
Congratulations on your win.
Many thanks,
Spin247
Public
Public
3 years ago
Translation
Hi there,
Update 10/29/21 at 1:30 p.m.
Sorry to get back to you now, but for personal reasons I didn't have time for the internet.
I have finally received the winnings from spin247.
THANKS !!!
Thanks, also to the Casino.Guru team.
However, all this stress would not have had to be if spin247 had reacted and organized differently.
The support is and remains a disaster and I can only advise everyone against playing there ... even though the games are mine; even if it doesn't have that much choice; already liked it.
Well, it's finally done now.
I wish everyone all the best and the best of health
Best regards
G
Automatic translation:
Public
Public
3 years ago
Dear Gina!
I am glad to see the great news! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
