The player from Spain has been waiting for a withdrawal since December. We rejected the complaint because the player didn't respond to our messages and questions.
Spin247 Casino - Player’s dissatisfied with the withdrawal process.
Amount: €79.77
Spin247 Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.8
Spin247 Casino has a Safety Index of 6.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
After using the 100 No Deposit Free Spins and completing the wagering and Rollover requirements, I withdraw € 79.77 by paying Bitcoin to my Binance wallet, I have been waiting since 12/23/2021 and have tried numerous times to put in I contact them expecting long lines of time and receiving the same responses that seem like excuses for not giving me my prize.
Automatic translation:
Public
Public
2 years ago
Dear Luisma846,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Could you please confirm that you have passed KYC? Have you ever made a successful withdrawal before?
Looking forward to hearing from you.
Best regards,
Kristina
Public
Public
2 years ago
Translation
Yes, send them a photo of my front and back identification (DNI) and proof of my address through a Revolut bank statement.
Both approved, and with this process they approved my retirement.
Despite being verified it does not seem that it reaches my Binance Bitcoin wallet either, I hope it can be solved ...
It is the first withdrawal that I process with this casino.
Edited
Automatic translation:
Public
Public
2 years ago
Thank you for your reply, Luisma846. Have you tried discussing this issue with the casino? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.
