Lizaro Casino - Player’s withdrawal has been cancelled.

I deposited £600 into Lizaro3, played on the live roulette table and won quite big for me, long story short I won £5000 and went to withdraw.

Went to withdraw full amount, wont let me, and fair enough it stipulates you can only withdraw a maximum of £500 per day and up to 3 requests maximum, I done this and had my withdrawals approved, Great, so waited, and waited.

Out of nowhere, today I get an email saying my withdrawal was cancelled, no reason what so ever why, and my funds credited back to my account.

Email the support and get an AI generated response yet again.

Its a scam site!

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you passed the full KYC verification?
• What payment method did you use to deposit money into this casino? Have you selected the same payment method for your withdrawal requests?
• Have you tried choosing a different payment method for requesting the withdrawals?
• Have you contacted the casino to ask about the reason why your withdrawal requests were cancelled?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear CarlLogan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Veronika

Casino.Guru