Spin247 Casino - Player’s deposit has never been credited to her account.

I usedpY by phone and usually do everytime it works and I pay my phone bill later but I'll lastweek I used one 39.99 and it didn't get deposited in my account but it was charged tmy phone clearly I tried asking chat and they were very rude saying they don't have pay by phone in ur Real but I use it often and they wouldn't get me InTouch with the manager very horrible experience and problem is

not solved

Dear Thebest1993,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the first thing we recommend is contacting the payment provider, in this case probably the phone bill company. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

Do I understand correctly that you’ve already made successful deposits via phone bill at this casino?

Looking forward to hearing from you.

Best regards,

Kristina

Dear Thebest1993,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Yes I made a successful deposit via by phone bill to casino spin 247

Have you already contacted the phone bill company as suggested in my initial message? If yes, please forward their statement to kristina.s@casino.guru.

Dear Thebest1993,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.