Spin247 Casino - Player is struggling to withdraw her bonus winnings.

Withdrawal requested 20 days ago and they give no solution, only excuses.

Amount claimed € 50

Dear Sandrine,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you have deposited any funds into your account and which exact bonus you have redeemed? Have you completed the account verification successfully in the past? Did you receive any explanation from the casino why your winnings haven’t been paid yet?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello, I have not deposited anything, it was simply a bonus for verifying my account, I have played with it and I have won them a lot of money, you could only withdraw € 59 maximum.

I have requested the withdrawal of the € 50 on September 26, the 28 of the same month, they sent me sms, that between 1 to 4 days I would have it in my bank account, false thing, to date they have not made the deposit or 20 days have passed.

I have chatted with this people 3 times in this time and sent several emails to customer service and nothing at all.

The emails do not give you a solution, they only refer you to the chat, whose agents, apart from not speaking to you in Spanish, which is rare since the casino works here in Spain, constantly ask for your data and in the end they tell you that if 10 days, another that if 12, etc ..., I tell them that 20 days have passed and they close the chat.

They already have me very fed up, lack of response and word.

What can I do about it? Thank you

Dear Sandrine,

I have checked terms and conditions, and this is what I found https://www.spin247.com/our-terms/terms-and-conditions/:

"We aim to process withdrawals for depositing customers within 3-4 working days (being Monday to Friday, excluding Bank Holidays) of a request. Withdrawals for non-depositing customers will take 10-12 working days. Where we require ID, source of funds, proof of payment of phone bill or any other documentation, withdrawals will be delayed pending receipt of such documents."

Could you please confirm that you have provided all the required documents? Thank you in advance.

Hello, if I have sent you all the documentation that you have requested:

DNI on both sides

Electricity bill, where my information and address appear

I'm still waiting, 14 working days have already passed and I still don't have the income, or any response

Thank you

Hello again, I also sent them my full bank account, Iban and CECA / BIC, for the deposit and according to them everything was correct

Thank you very much, Sandrine, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello, thanks for your attention.

I tell them that yesterday I spoke with them again through the chat and they have asked me for bank movements from 09/28/2020 to 10/17/2020, to verify that I have not received the deposit.

I sent them to you via email and uploaded them on your website through adding ID documents, I await your response.

I have capture of the conversation I had with them.

I would like to ask Spin247 Casino to join us and help us resolve the player's issue.

Hi Sandrine,

We hope you are well and safe.

When a player has not deposited there is a minimum withdrawal amount before we are able to process any withdrawals. These can be found in Section 9 point 59 of our Terms and conditions. We will also insert the table here to avoid any confusion:

If you have not made a deposit, there are minimum withdrawal amounts, as detailed in the following table:

Currency Amount

• Canadian Dollar (C$)$100
• US Dollar (US$)$100
• South African Rand (ZAR) R400
• Euro (€)€100

Unfortunately the amount you have requested to withdraw is under the minimum amount therefore we are unable to process the withdrawal at the moment in time.

However in your earlier comment you mentioned you have been informed "you could only withdraw € 59 maximum" Please can you let us know where you was told this and we can look into this, as you should not have been told incorrect information. We can only apologies for this and will look to correct this as soon as possible.

We apologies for any confusion caused. Please let us know if you require any further assistance on the matter.

Many thanks,

Spin247.

In response to Casino Spain 247:

A few hours ago I spoke with one of his agents and it turns out that the money to withdraw is € 76.12, I sent him bank movements from 09/28/2020 until today and I am waiting for them to communicate before Tuesday with me for the transaction.

As for the € 59, it is a text error

As for the withdrawal, it is already in process, according to the agent and approved on 09/28/2020, with the following SMS received from the casino:

Congratulations! Your winning Spin247 withdrawal has been processed and you will receive it in 1-4 business days depending on your bank. Spin 247.

In response to the Spin 247 Casino

The withdrawal table sent from the player seem's to be the one right as I can see the same information on the site. Dear Sandrine, is there any update regarding your case, as you mentioned that your withdrawal has been processed?

Hello there is nothing new after 5 weeks, I consult the casino chat and they always answer the same thing "the payment team will notify you via sms when it is"

I send emails to support and they don't reply to any

Withdrawal processed and approved on 09/28/2020 and no response

I will keep insisting

Keep in touch

Thank you

Could Spin247 Casino give us some information about the pending withdrawal?

Hello Nick, yesterday I have returned to check my withdrawal in the chat and they continue with the same ... After 4 weeks of approval, do not continue to give a solution ... they continue that I will be notified by sms and that the team of payment keeps analyzing !!!! After so many weeks ???

They do not answer or give a solution

Just saying that it is a FRAUD and that they give you a thousand turns, always with the same answers in the chat ... oh and by email they do not even show their faces ..

Scoundrels, but how I told the chat agent yesterday .... I'll keep insisting until they pay me my share l closed the chat .... they are tremendous scoundrels ....

Spin247 casino junk, worst I've come across ....

But make no mistake that I will continue to insist

Nick, do you think they will respond to the pending withdrawal ???? .... If they answer, they will put an excuse or bullshit

I only know that they owe me € 76.12 since the month of September and they do not give face, I have been claiming it for 5 weeks and I am still waiting for the income that corresponds to me and I have earned them

Ah .... one last thing, for those who read this complaint .... The Spin247 Casino, the worst on the market, don't even play it, if you have profits, you won't get paid in months ...

Pending collection € 76.12 5 weeks ago and neither income nor solution ...

I am in other casinos, and after 2 days I have the deposit in my bank account

This is pure GARBAGE and GREAT TIMO !!!!

Someone responds to this theft ..... more than anything it goes to the Spin247 casino !!!!

Let's see, this FRAUD AND THIEVES from "casino" for calling them that ..... Chorizos and that they owe me € 76.12 !!!! I do not even want to think if they are hundreds of euros !!!!

Piece of Scammers !!!!

Let everyone know, never play this crap from home ..... Everyone is better than this one .... without a doubt

Answer what you owe me for 8 weeks, € 76.12

Spin247

Answer, I demand that you answer me !!!!

Hi Nick, any solution to this matter?

These of the Spin247, nor do they give me a solution through Chat, they always respond the same, surely it is a machine ...

And you send them e-mail to customer service, which I think doesn't even exist, Bulo of these, because I've been sending them emails since September and they are not ashamed to respond to any.

Spin247 .... answer the question .... !!!!!

SINVERGUENZAS

Spin247 .... THIEVES, SCAMS, COWARDS

Luckily I did not deposit money in the garbage on their website .... But by account verification and played and won much more than the 40 times, which they require for withdrawal, they owe me the € 76.12 .... and they know it !!!! A pittance, but they owe it to me !!!!

Have the face to respond and resolve the matter, it goes for 2 months

Spin247, is there any update regarding the case? We haven't heard from you. I'll now extend the timer by 7 days. If you will fail to respond to us, we will be forced to close the complaint as "unresolved".

Hi Sandrine1

We apologies for the late reply and any inconvenience caused.

As previously stated If you have not made a deposit, there are minimum withdrawal amounts These amounts have been listed above.

Unfortunately your withdrawal request was under the minimum withdrawal requirement. This is something we are looking to update in the near future. I will keep you posted in this compliant when the update has been made.

We are sorry for any inconvenience or confusion caused.

Stay Safe.

Spin247

In response to the Spin247 Casino

I am sending you a second time, Mr. representative of the casino, what they make very clear in terms and conditions:

If you sign up for a promotion that offers a free bonus or free spins without the need to make a deposit, the maximum winnings you can get are

Currency Quantity

Canadian dollar (C $) $ 80

United States Dollar (US $) $ 80

South African Rand (ZAR) R500

Euro (€) € 80

The MAXIMUM earnings you can get are:

€ 80

I repeat, I was granted a bonus of € 10 per Registration.

I have fulfilled the bet required for its liberalization, 40x bet.

The total earnings were € 476.12, of which € 400 were for the Bond credit account and € 76.12 are for the Receivable credit account ....

You are very wrong, Mr. Representative, the amount of € 76.12, is in the first place the accounting money that they owe me.

Second, as I noted above, the Maximum winnings obtained from a no deposit bonus is € 80.

Third, what they have owed me for 7 WEEKS is € 76.12, legally earned, ok?

Ah, finally, you contradict yourself with the rest of the support chat agents, since they all confirm to me, what I have just explained to you:

They are my earnings and they are in it

Dear Sandrine,

Please also check the terms and conditions Section 9:Withdrawals, rule number 59. It's correct that your maximum winnings are 80€, but the term clearly shows that if you did not make any deposit, your minimum withdrawal have to be 100€. See attached screenshot below:

In order to withdraw your winnings from the casino you will have to deposit to reach the amount of 100€.

Hi Sandrine and Nick,

Just to follow up on Nick's message. We are currently in the process of changing both the minimum and maximum withdrawal for when a player has not deposited. We are hoping these changes will be more transparency and success for our players .

We will keep this compliant updated with the new terms and the go live date of these changes.

Many thanks

Spin247

Hello Nick, do you mean that at the € 76.12 that I have to withdraw, I have to make a deposit of € 24 to get the € 100?

And if not even with that they pay it?

Above i lose money

I don't really trust this casino at all ...

And why, in all the conversations I had in the casino chat, none of the agents told me anything like that?

Now the casino says, above, that they will update the withdrawal conditions when a player has not deposited.

In what sense?

In response to the Spin247 Casino

It is true that I have to make an income of € 24, which added to the € 76.12 to reach € 100, do I get that € 100?

Explain to me well how this goes

I do not understand how after 2 months of conversations in the chat, no agent has told me anything about this

I await your clear explanation

For Spin247 Casino

Can you tell me where my money is, since they have left € 0.13 in my account?

I have not received the € 76.12 from the withdrawal I requested almost 2 months ago, where is the amount that belongs to me?

In my opinion, this was a long time misunderstanding between the player and the casino. It wasn't clear which table were both sides talking about. When did your balance disappear? Spin247, could you please inform us what happend with the player's winnings?

Hello Nick, the € 76.12 disappeared from my account when I requested the withdrawal on 09/24/2020 and it has never been returned to me and less paid.

Thank you, I hope this casino gives an answer and solution

Hello Nick, I am letting you know that I have just received in my bank account, after almost 2 months, the € 76.12 that the casino owed me.

According to the representative of the casino, the withdrawal was at least € 100, he does not even know where he is going.

It took a lot ... a lot of conversations in chat and emails.

I thank you for your efforts and follow-up on this matter.

You can now close this complaint.

That I do tell you that the valuation I have of this casino is 1 star, because there is no less.

I'm going to close my account with them.

Thanks again

a greeting

Dear Sandrine1,

Thank you very much for letting us know that your issue have been resolved. I'm happy we could help. Please do not hesitate to contact us if you will come across any trouble in the future.

Best regards,

Nick

Casino.guru