Spin Samba Casino - Player complains that he didn’t win anything.

Generally wrong

the worst casino in 2020 is spin samba casino .they are not scam but they are worse. I think they control your game play or either program it so they can always win. there are no proper proof that they did not program to make them win. cos its so much of the coincidents that always happened the same bad way . you will have a maximum chance of winning big just one time if you lucky. Never more than that, many people don't even have a chance to win that one time. i think time that we have to let people know who are good and who are not. If you have played there before you know exactly what I’m talking about. There are lots so ppl still playing, you know why? They are the same reason as mine, we lost so much that we want our lost back or even some back, that why we still playing stupidly. The casino knows that concept so that’s why they are surviving. But if you never play before I strongly suggest to play elsewhere if you can

Dear Zack,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

Dear Zack,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.