Spin Rio Casino - The player struggles to verify his account.

Hello Gd40gers,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spin Rio Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hi nick I honestly don’t have a clue what information they have as they just keep responding with generic messages and I honestly don’t know if my account updated and verified or not as not getting any response to say anything otherwise I know I have sent over the relevant information they have asked me for on more than one occasion and never had any response to say it’s been accepted or updated and I also message the site and the company everyday to no response everytime I am sending messages now it keeps coming Back as if they no longer get to the account that I’m sending them 2 as they come back as not sent as if they have now blocked my email address this company is unreal in how they Have treated me they have taken my mental health to a new all time low and they don’t care and they don’t have any interest in giving me my money back this site is pure and simply a con no other way around it

Hello Gd40gers,

Could you please forward your communication with the casino to nikolas.b@casino.guru?

Your email is incorrect I have tried to forward you all my stuff and it’s all came back and put into my outbox can I ask if there is mistake in your Email and is there anyway I speak to someone on a call briefly just to ask how I can send over all the documents by scanning them and sending them over my contact details as follow 07903963855 Uk number so +44

Hello Gd40gers,

I can assure you that the e-mail should work as I have received multiple e-mails since. You can try to send to nikolas.b@guruadmins.com as well.

Unfortunately we do not do any phone calls so it is not possible that way.

Dear Gd40gers,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.

The complaint will be now reopened based on the player's request. I would like to ask Spin Rio Casino to join us and help us resolve the player's issue.

The complaint will be closed again as unresolved as we did not receive any respond from the casino.

The complaint was reopened based on the casino's request.

Dear Spin Rio Casino,

Can you please forward evidence of the player's being verified and payed out to nikolas.b@casino.guru.

Hello Gd40gers,

I would like to ask you too to let us know whether the issue described in the complaint has been resolved or not since it was closed.

Dear all,

From our understanding this issue has been resolved. However, we will provide the necessary details soon.

Please Nikolas, provide me with a different email address since the one stated on previous msg apparently does not work or I could not deliver my email.

Thanks in advance.

Dear Spin Rio Casino,

Please try again to send it to nikolas.b@casino.guru or if it won't work again, to nikolas.b@guruadmins.com

Dear Nick.

An email has been sent to you with the relevant document.

Best regards.

Hello Gd40gers,

Please let us know if the money from the casino arrived within the next 7 days otherwise we will be closing the complaint as rejected as the casino provided a proof of payment even though it is not confirmed by you whether you have received it.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.