The player's free spins where not added to his account as the game closed due to connection loss. The complaint was rejected as the palyer stopped responding.
Spin Palace Casino - The player's free spins were not credited.
Amount: $50
Spin Palace Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I have played and won 15 free games, the signal was cut and when I returned to the game. I do not enter the free games won. I contacted customer service and they told me that the free games won. I have to play them in another game indicated by them. I think it's a scam, I pay and bet my money to play the games that I think. Be careful with this spin palace casino.
Automatic translation:
Public
Public
2 years ago
Hello Cesar,
Thank you for submitting your complaint and I'm really sorry to hear about your issue with Spin Palace Casino.
Please allow me to ask you a few more question before we would continue resolving the case.
Do I understand it corretly that you have been playing a slot where you was supposed to get free spins but the game closed due to connection loss? What the casino meant by playing it on another games? Could you please specify what free spins or bonus it was?
Looking forward to your answer and I hope we will be able to resolve it as soon as possible.
Regards,
Nick
Casino.guru
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