Home Online Casinos Spin Palace Casino Review

Spin Palace Casino Review

Casino is already closed
4.4 Reputation
rating
Bad
Reputation
Casino is already closed
Bad
Reputation
Author: Matej Novota | This review was last updated: 2020-07-30T00:00Z  

We've thoroughly reviewed Spin Palace Casino and gave it a bad reputation rating. It's a bad online casino and we advise you to stay away from it. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. Spin Palace Casino is related to other online casinos listed below and its rating is also negatively influenced by them. Read the full review below and learn more about this casino.

According to our research and estimates, Spin Palace Casino is one of the biggest online casinos with huge revenue and number of players. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We currently have 22 complaints directly about this casino in our database, as well as 147 complaints about other casinos related to it. Because of these complaints, we've given this casino 34,858 black points in total, out of which 30,126 come from related casinos. You can find more information about all of the complaints and black points below.

Warning: Spin Palace Casino has certain sections of Bonus Terms and Conditions that we consider to be unfair to the casino's players. These might cause you issues if you decide to take advantage of the casino's bonuses or promotions. Because of this, we advise you to look for a casino with fair rules or at least pay special attention to this casino's Terms and Conditions if you decide to play at it.

Spin Palace Casino appears on 3 blacklists that you can find below. We consider at least one of them to be fully relevant and serious, which is why we've deducted some points from our reputation rating because of these blacklists.

As you can see from all of the information in our review, Spin Palace Casino is a bad online casino. We don't recommend playing at it and strongly advise you to stay away from it.

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Blacklisted on
Games And Casino Blacklist
Blacklisted on
Wizard of Odds Blacklist
Blacklisted on
Latest Casino Bonuses Blacklist
Interesting Facts
  • Weekly withdrawal limit for players who withdraw a sum of money equal to or greater than 5 times their lifetime deposits across the casino group is €4,000
  • Medium sized international casino
  • The company focuses on both casino and sports betting
Positives
  • Live dealer games are available
  • Website is translated into many languages
Negatives
  • Doesn't communicate with players or mediators
  • Strict bonus terms and conditions
  • Not all of the terms and conditions are translated to the language option provided on the website

Complaints about Spin Palace Casino and related casinos (171)

We have conducted extensive research on the web and as a result we have found following 171 complaints on Spin Palace Casino or any brands that might be interconnected with it. Taking into account seriousness and credibility of these complaints and estimated size of casino revenues we decided to give Spin Palace Casino a Bad reputation.

Bad Casino Reputation
Direct complaints about Spin Palace Casino
No reaction policy, good regulator
Black points: 1016
Extremely complicated withdrawal process.
The player requested a withdrawal of $20,050 via check but ten days later, he still didn't receive the money. When Huvasi contacted the chat for an update, they told him his winnings were sent to his VISA gift card that he once used before. Huvasi then contacted the VISA services where he was informed that such a huge amount wouldn't be accepted on a gift card. Later on, the casino told him that there was no other way for him to receive his huge winnings because Australia became a restricted country to play from and they were not able to help him anyhow. No further information.
Disputed amount: $20,050 (bonus money)
This complaint is from 10/2018
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No reaction policy, good regulator
Black points: 867
System discrepancy of remaining cash.
Player complained there was an issue with he casino's system and he found discrepancies as for his withdrawal amounts. No reaction from the casino, no more update since then.
Disputed amount: $22,000 (bonus money)
This complaint is from 8/2017
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No reaction policy, good regulator
Black points: 754
Extremely delayed withdrawal process.
The player's withdrawal request of $13,100 had been delayed for no reason and when they contacted the chat support to ask for an update, they were surprised it was taking that long. The last representative put the withdrawal request into the urgent mode and ever since then we have no information whether the player received their money or not. The complaint remains unsolved.
Disputed amount: $13,100 (real money)
This complaint is from 10/2018
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No reaction policy, good regulator
Black points: 487
Unpaid winning via cheque.
Player complained he had asked to receive his winnings via check but it got refused by his bank. No reaction from the casino, no more update since then.
Disputed amount: A$7,000 (bonus money)
This complaint is from 8/2018
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No reaction policy, good regulator
Black points: 279
Pending withdrawal request without any update from the casino.
The player requested a withdrawal of NZ$ 5,000 but three weeks later, they still didn't receive the money. The request became pending without any response from the casino. The complaint remains unresolved.
Disputed amount: NZ$5,000 (real money)
This complaint is from 7/2019
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No reaction policy, good regulator
Black points: 231
Unpaid winnings, payment lost.
Player complained he was expecting a payment of his withdrawal request that had been approved but there were issues with the transfer. The casino sent him an incorrect transmit number so the player was unable to track it down. The last information said his case was escalated to the casino's operations team. No reply from the casino, no more update since then.
Disputed amount: $5,000 (real money)
This complaint is from 2/2017
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No reaction policy, good regulator
Black points: 202
Complicated withdrawal process due to the payout method chosen by the player.
The player's withdrawal request was denied because the casino claimed that they used a different payment method than they used for their deposit. On the other hand, the player said they used the PaySafe card method to make the deposit and didn't see any problem there. The mediator recommended the player to contact the licensing authority of the casino.
Disputed amount: $2,000 (real money)
This complaint is from 8/2019
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No reaction policy, good regulator
Black points: 174
Issues with identity documents.
Player complained the casino requested a certified proof of identity from him after ha changed his home address.His winnings were stopped until then. But the player said it had already been verified. No reaction from the casino, no more update since then.
Disputed amount: A$6,000 (bonus money)
This complaint is from 7/2016
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No reaction policy, good regulator
Black points: 167
Delayed withdrawal request.
The player requested a withdrawal of CA$ 1,500 but it became delayed due to unknown reasons. No other information is available ever since then.
Disputed amount: Can$1,999 (real money)
This complaint is from 7/2019
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No reaction policy, good regulator
Black points: 133
Player's account got closed and their winnings confiscated without any explanation from the casino.
The player's account got closed and their winnings of €1,000 were also confiscated. When they asked live chat for an explanation, they told the player that it was their right to do so but didn't give them a solid one. No other information is available ever since.
Disputed amount: €1,000 (real money)
This complaint is from 9/2019
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No reaction policy, good regulator
Black points: 115
Player’s account has been closed and winnings confiscated.
After the player won some money, their account was blocked by the casino without an explanation. The mediator recommended the player to contact the casino's licensing authority for help. No further update is available.
Disputed amount: $895 (real money)
This complaint is from 2/2019
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No reaction policy, good regulator
Black points: 102
The player couldn't withdraw their winnings via their chosen payment method.
The player requested a withdrawal of PLN2,900 via EcoPayz but received an error message. The live chat member recommended them to wait 7 more days. No other information is available ever since.
Disputed amount: 2,900 zł (real money)
This complaint is from 4/2019
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No reaction policy, good regulator
Black points: 72
Withdrawal suspended for no reason.
Player complained that at first he was expecting a payment of his winnings withdrawal but later he found out it was suspended by the casino management and he was not aware of the reason why. No reaction from the casino, no more update since then.
Disputed amount: $960 (bonus money)
This complaint is from 7/2017
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No reaction policy, good regulator
Black points: 42
Player's account was closed without any explanation and their winnings were also confiscated.
After the player finished withdrawal requirements, he found out that his account got blocked. The live chat representative didn't provide them with any solid explanation. The mediator recommended the player to contact the casino's licensing authority for further help. Ever since then, there is no update available.
Disputed amount: $300 (bonus money)
This complaint is from 6/2018
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No reaction policy, good regulator
Black points: 30
The player's account was closed without a relevant explanation.
The player received a deposit bonus, played allowed games and bets, and after fulfilling the wagering requirements, requested a withdrawal of $130. After some time, when they tried to log in to the account, the password wouldn't work. They decided to contact the chat support which told the player their account was blocked due to the casino management's decision. No further update is available ever since then.
Disputed amount: $130 (bonus money)
This complaint is from 10/2018
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No reaction policy, good regulator
Black points: 29
Account suspended, winnings locked.
Player complained that he had played at the casino for the 1st time, provided them personal bank information, then played with a bonus, won some money but the next day his account was locked and casino's management was overseeing his account. The player had no more information about the reason for this action and was confused. No reaction from the casino, no more update since then.
Disputed amount: $180 (bonus money)
This complaint is from 5/2018
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No reaction policy, good regulator
Black points: 15
Long withdrawal processing.
Player complained about an extremely long withdrawal processing. The casino told him they had issues with the payment provider. No reaction from the casino, no more update since then.
Disputed amount: ?? (bonus money)
This complaint is from 1/2017
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No reaction policy, good regulator
Black points: 9
Issues to unsubscribe from notifications.
Player complained he tried to unsubscribe himself from receiving notifications from the casino and he was hoping to close his account. No reaction from the casino, no more update since then.
Disputed amount: ?? (bonus money)
This complaint is from 12/2015
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No reaction policy, good regulator
Black points: 4
Unauthorized withdrawal from credit card.
Player complained he had created an account with the casino but was never able to login. He then found out that the casino deducted a payment from his credit card without his authorisation. Playerd said the casino didn't have any records of an account on his name. No reaction from the casino, no more update since then.
Disputed amount: A$50 (bonus money)
This complaint is from 5/2015
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No reaction policy, good regulator
Black points: 4
Winnings cancelled, technical issue.
Player started to play a free bonus game, after he finished it he could continue if he deposited some funds. Player complained he had deposited several times, but when he was close to winning he was not able to deposit anymore, the system wouldn't allow him to do so. The player spoke to the live chat about this issue but received an inequal compensation for his loss. No reaction from the casino, no more update since then.
Disputed amount: $40 (bonus money)
This complaint is from 10/2014
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No reaction policy, good regulator
Black points: 0
The player was given a bonus they didn't want and due to that, their funds of previous winnings became locked on their account.
The player requested a withdrawal of $235 and at that moment, they were given a bonus of $8 which they didn't want. They asked the casino to remove it but they said the player already started to play it and their funds were locked until they would wager the amount 30 times. The casino never responded to the complaint and there is no further information available ever since.
Disputed amount: ?? (bonus money)
This complaint is from 5/2014
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Show 20 similiar complaints with 3,716 black points in total
Waiting for decission of regulator
Black points: 0
Player’s account has been blocked.
The player from New Zealand had their account permanently closed. The casino has closed a different account of the same player in the past. We closed the complaint as ‘unresolved’ because the resolution between the player and the casino had failed and the player has contacted the licensing authority.
Disputed amount: NZ$11,800 (real money)
This complaint is from 4/2020
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Complaints on related Giggle Bingo Casino (Same management)
No reaction policy, good regulator
Black points: 32 (16 for this casino)
Player has requested a refund of his deposits.
The player from France has deposited funds into his account even if his country of residence was listed between restricted jurisdictions.
Disputed amount: €125 (real money)
This complaint is from 9/2020
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Complaints on related RubyFortune Casino (Same management)
No reaction policy, good regulator
Black points: 782 (391 for this casino)
Player's winnings were confiscated by eChecks payment method.
The player requested a withdrawal of $13,800 but it was confiscated. Apparently, the player owed money to eChecks and that's where they went to. The casino apologized to the player but they couldn't do anything else for him. The complaint remained unsolved.
Disputed amount: $13,800 (real money)
This complaint is from 5/2019
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No reaction policy, good regulator
Black points: 573 (286 for this casino)
Player's winnings were confiscated due to broken rules.
The player requested two withdrawals of €4,273 and €3,563 and was asked to provide the casino with documents for their account to get verified, which they did right away. Later on, the player's account became closed and when they asked for an explanation, they were told that they broke the casino's terms and conditions. Ever since then, there is no other information available.
Disputed amount: €7,835 (bonus money)
This complaint is from 4/2020
Read more on: thepogg.com
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No reaction policy, good regulator
Black points: 318 (159 for this casino)
Player's winnings were confiscated and his account was closed permanently.
The player requested a withdrawal of €3,382 and was asked by the casino to provide documents for verification. He then sent them all and waited. About a week later, he went to check his player's account and found out that it was blocked. He then contacted the live chat support where he was informed that his account has been banned for life and all his winnings were confiscated. There's no further information provided and the complaint remained unsolved.
Disputed amount: €3,382 (bonus money)
This complaint is from 4/2020
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No reaction policy, good regulator
Black points: 85 (42 for this casino)
Unpaid winnings without an explanation from the casino.
The player requested a withdrawal of $1,000 but received only $490 and his other withdrawals of $66 in total had also disappeared. The casino never responded to the complaint or the player himself and the complaint remained unsolved.
Disputed amount: $576 (bonus money)
This complaint is from 10/2019
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No reaction policy, good regulator
Black points: 69 (34 for this casino)
Casino ingnored notarized documents.
The player complained that after he won some money and asked for a withdrawal, the casino asked him for notarized documents. However, after the player sent them the documents the casino asked for the contact info of the notary person. The Player gave them everything they requested, provided the documents certified by a new notary but the casino was not replying. No more updates since then.
Disputed amount: $903 (bonus money)
This complaint is from 7/2016
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No reaction policy, good regulator
Black points: 47 (23 for this casino)
Winnings confiscated,account blocked without explanation.
The player complained that after he asked for a withdrawal, sent all the required documents to the casino and after they were approved, the casino took his winnings and blocked his account without any explanation. No more updates since then.
Disputed amount: $252 (bonus money)
This complaint is from 8/2018
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No reaction policy, good regulator
Black points: 25 (12 for this casino)
Casino confiscated player's winnings without any explanation.
The player accepted the welcome bonus and once he finished the requirements, he requested a withdrawal. He sent the casino all required documents for his account to get verified, but that was taking a long time. In the end, the casino closed his account without any explanation. When the player contacted the live chat support to find out why this happened he didn't receive any relevant response. There is no further information available.
Disputed amount: ?? (bonus money)
This complaint is from 4/2020
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No reaction policy, good regulator
Black points: 0
The very long verification process of over one month long.
Richard requested a withdrawal and was asked to send notarized ID and bank statement for the account verification purposes. He did so immediately and ever since then, his account had been on stand by for over a month. No further information is available since then.
Disputed amount: ?? (real money)
This complaint is from 5/2014
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No reaction policy, good regulator
Black points: 0
The player's withdrawal was delayed.
The player requested a withdrawal of $350 but reversed $50 of the amount and waited to receive the $300. Ever since then, the player had been waiting to get paid. No update is available ever since then and the complaint remains unsolved.
Disputed amount: $300 (bonus money)
This complaint is from 5/2014
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No reaction policy, good regulator
Black points: 0
The player's winning was confiscated due to breached terms and conditions of a bonus.
After the player accepted a bonus, they asked the live chat representative for the terms and conditions of it. They explained all the rules to them and the player managed to win £2,960. They requested a withdrawal but later on, found out that their winning was confiscated due to high betting. After numerous phone calls and promises of callbacks with updates, the player received an email confirming the funds would be confiscated. The player contacted the live chat again and they informed them their winning would be back at their account the following day. When the player contacted the casino via phone, they said none of it was true and the winning was confiscated permanently due to breached terms and conditions. No more update ever since then is available.
Disputed amount: £2,960 (bonus money)
This complaint is from 5/2014
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No reaction policy, good regulator
Black points: 0
Casino claimed they never received a player's deposit of AU$20.
The player made his first deposit of AU$20 into his player's account but the casino claimed of never receiving the money and they asked the player to provide them with proof of doing so. After he sent the proof, he was asked to wait for their response. No other news is available ever since.
Disputed amount: A$20 (real money)
This complaint is from 5/2014
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Show 10 similiar complaints with 1,117 black points in total (556 for this casino)
Failed self-exclusion
Black points: 47 (23 for this casino)
Failed self-exclusion.
The player complained that he opened an account with Ruby Fortune because he was not aware of the fact that it was in the same group of casinos that the one he had self-excluded himself from. He complained about the fact that the casino discovered this only 2 days later and in the meanwhile, he won some money. He said he was not aware he shouldn't have played there and the casino didn't warn him in time so it was the casino's fault and they should pay him his winnings. No more updates since then.
Disputed amount: $473 (bonus money)
This complaint is from 8/2014
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Complaints on related CabaretClub Casino (Same management)
No reaction policy, good regulator
Black points: 547 (273 for this casino)
Winnings cancelled without relevant reason.
Player complained he won some money, the casino congratulated him and asked him for standard documents, but when the player later went to check the status of his withdrawal he found his account was suspended, decision of the management. His winnings were cancelled, only deposit returned. The player was not aware of any wrongdoing from his side. No reply from the casino, no more update since then.
Disputed amount: €7,250 (bonus money)
This complaint is from 1/2018
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No reaction policy, good regulator
Black points: 265 (132 for this casino)
Winnings stopped for withdrawal, player was asked to chose different payment provider twice.
Player complained that after he asked for a smaller withdrawal he was asked to chose a different pyment provider from the one he used to deposit funds. He then asked for a bigger withdrawal, was asked to send additional documents for security check and was asked again to chose a different payment provider.Until then his account stayed suspended. No reaction from the casino, no more update since then.
Disputed amount: €5,500 (bonus money)
This complaint is from 7/2016
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No reaction policy, good regulator
Black points: 25 (12 for this casino)
Missing funds from bank account.
Player complained that a sum of money got deducted from his bank account on behalf of Bayton Ltd (casino owner) but he claimed he had never made such transaction. No reaction from the casino, no more update since then.
Disputed amount: ?? (bonus money)
This complaint is from 6/2018
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No reaction policy, good regulator
Black points: 9 (4 for this casino)
Delayed payment, account locked.
Player asked for a withdrawal, passed the security checks, the casino contacted him via phone to confirm all, but 10 days later he was still waiting for his withdrawal and the casino support was not able to give him any time frame. He later updated the complaint saying that his account got suspended after the complaint had been made. No reaction from the casino, no more update since then.
Disputed amount: ?? (bonus money)
This complaint is from 9/2015
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Complaints on related JackpotCity Casino (Same management)
No reaction policy, good regulator
Black points: 8018 (4,009 for this casino)
Player received only a partial amount of their winnings, $157,000. The casino claimed that they sent them all of it, including the missing $228,000.
This player won $385,000 but received only $157,000. The casino claimed that they paid them in full but the player claimed that they were owed $228,000. Unfortunately, there is no update on whether the player received the rest of their winnings or not.
Disputed amount: $385,000 (bonus money)
This complaint is from 2/2019
Read more on: thepogg.com
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No reaction policy, good regulator
Black points: 2928 (1,464 for this casino)
The player's winnings were confiscated.
Whateverus from Canada played without a bonus and won CA$121,527. After successful account verification, he requested a withdrawal of CA$20,000 but it was denied. He contacted the casino immediately and found out that the account was compromised by the manager's decision and his winnings confiscated where the deposit was promised to be returned to him. After that, it was the last information provided by the player and we're not sure whether he received his winnings or not.
Disputed amount: Can$121,527 (real money)
This complaint is from 1/2019
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No reaction policy, good regulator
Black points: 2138 (1,069 for this casino)
Very long verification process where the funds were confiscated without an explanation from the casino.
The player tried to submit their documents for verification but was asked to send them again but this time, they needed their new ID because the old one was unclear and damaged for verification. Shortly after that, they received a phone call from the casino about their winning being confiscated. The player immediately sent a new ID with a declaration that certified it was a true photo of them. Ever since then, the casino didn't provide the player with an update. There is no further information available since then.
Disputed amount: $80,000 (bonus money)
This complaint is from 11/2017
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No reaction policy, good regulator
Black points: 1788 (894 for this casino)
The player's account was blocked without a relevant explanation from the casino.
Claracity from Canada made a deposit of CA$2,000 and won big, CA$60,000. Then they requested a withdrawal in the amount of CA$10,000 and sent all the documents needed for their account verification to the casino. Soon after that, their account was blocked, money was confiscated and the deposit was promised to be returned to them. Claracity became desperate of why wouldn't the casino pay them their winnings. There is no further information about this complaint and it remains unresolved. The casino never responded either!
Disputed amount: Can$60,000 (real money)
This complaint is from 1/2019
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No reaction policy, good regulator
Black points: 662 (331 for this casino)
Extremely delayed withdrawal process.
Falafelguden from Norway requested a withdrawal of NOK93,000 and sent all the documents that were necessary to get his account verified. The payout became delayed and the casino kept on giving him different answers every time he asked them for an update. Falafelguden was convinced that the casino was doing that on the purpose and was stalling the whole process of the request. No further details are available ever since then.
Disputed amount: 93,000 kr (real money)
This complaint is from 1/2019
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No reaction policy, good regulator
Black points: 535 (267 for this casino)
Extremely long withdrawal process.
The player requested a withdrawal of CA$10,694 but the casino refused to pay them and was looking for an excuse after an excuse, stalling the payout. The player became frustrated and upset. The complaint remained unsolved.
Disputed amount: Can$10,694 (real money)
This complaint is from 1/2019
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No reaction policy, good regulator
Black points: 481 (240 for this casino)
The player's winnings were confiscated and the account was closed.
Player complained that he was a regular player at the casino, won and lost money, always was paid, but the last time he asked for a withdrawal he had not been paid for over a month and then his account was suspended. No reaction from the casino, no more update since then.
Disputed amount: $9,500 (bonus money)
This complaint is from 5/2018
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No reaction policy, good regulator
Black points: 357 (178 for this casino)
Account closed without any explanation.
The player complained that after he asked for a withdrawal of some of his winnings and after he sent all the documents needed for the verification, the casino first told him his account was verified and his withdrawal would be processed but at the same time, his account got locked. The only reply he had was that it was a casino management's decision. No reaction from the casino, no more update since then.
Disputed amount: €5,003 (bonus money)
This complaint is from 2/2018
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No reaction policy, good regulator
Black points: 235 (117 for this casino)
Terms and conditions breach accusation, account locked without any explanation.
The player complained that after he won some money he asked for withdrawal and received an email saying that it was in progress. But one month later, he still wasn't paid so he spoke to the casino's live chat and was informed that he was not going to be paid because he broke the terms and conditions of the casino. However, no one was able to tell him why was it so. His account got locked. No reaction from the casino, no more update since then.
Disputed amount: 28,691 kr (bonus money)
This complaint is from 1/2018
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No reaction policy, good regulator
Black points: 219 (109 for this casino)
Extremely long withdrawal process while the casino played a runaround game with the player.
Rubbitt, the player, requested a withdrawal of $2,240 but the casino would play a runaround with him when it came to payout. They kept giving the player different updates every time, once they needed different payment method, then the payment was refunded to their MasterCard, or they couldn't locate the payment, etc. Rubbitt also sent them both his MasterCard and bank statements on repeated occasions proving that no refund was ever received in either of his accounts. The casino didn't respond to the complaint and the case remained unsolved.
Disputed amount: $2,240 (bonus money)
This complaint is from 9/2018
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No reaction policy, good regulator
Black points: 213 (106 for this casino)
All funds seized without relevant reason, deposit returned.
Player complained that after he won a bigger amount of money and asked for a withdrawal, the casino asked him to send stamped documents for security checks. Player did so and his account was approved. However later he was informed that only his deposit would be returned and that he was banned from their site, a decision of the casino's management. Player was not aware of breaching any terms and conditions. No reaction from the casino, no more update since then.
Disputed amount: 24,831 kr (bonus money)
This complaint is from 1/2018
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No reaction policy, good regulator
Black points: 206 (103 for this casino)
Player was shortened of their winnings due to an accusation of playing with free spins and later on, of depositing via InstaDebit card.
The player requested a withdrawal of CA$2,700 but received only CA$410 plus they were charged CA$40 withdrawal fee. When they asked the casino when would they receive the rest of it, they were told they wouldn't because they played with free spins. But, the player claimed they never played with any free spins and later on, they were told they wouldn't get paid because they deposited via InstaDebit but they said that card was blocked and they used PaySafe card instead. No further information is available ever since then.
Disputed amount: Can$2,700 (bonus money)
This complaint is from 2/2019
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No reaction policy, good regulator
Black points: 179 (89 for this casino)
The casino claimed that the player already received their winnings.
The player had been trying to receive their winnings of CA$2.240 but the casino claimed that they already received their money. The player was able to provide proof that the funds were never received. There is no further information available.
Disputed amount: Can$2,240 (real money)
This complaint is from 10/2018
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No reaction policy, good regulator
Black points: 165 (82 for this casino)
The player's withdrawal request was under the review for an unknown reason.
Denis from Canada requested a withdrawal but it was delayed due to the funds being under the review of the casino. Up until this day, we're not sure whether Denis received his winnings or not because there is no further information available. The case remained unresolved.
Disputed amount: Can$2,000 (real money)
This complaint is from 2/2019
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No reaction policy, good regulator
Black points: 161 (80 for this casino)
The player's winnings were confiscated because the credit card on their file was used by someone else and that was against the casino rules.
The player asked for a withdrawal but their winnings were confiscated because the credit card on file was used by someone else and that was against the casino rules. The player claimed that they were the only one who used the card but the casino wouldn't agree with that. There's no other information available.
Disputed amount: Can$1,900 (bonus money)
This complaint is from 10/2019
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No reaction policy, good regulator
Black points: 133 (66 for this casino)
Player's winnings were confiscated due to the manager's decision.
The player deposited CA$100 four times and won CA$1,500 which she requested for withdrawal. Shortly after that, her account became locked. She then contacted the casino for an explanation and was told that her account was under the review and she needed to wait for their response. Later on, she was told that her winnings would be confiscated due to the manager's decision and they would return her deposit of CA$400. No further details are available after that.
Disputed amount: Can$1,500 (real money)
This complaint is from 2/2020
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No reaction policy, good regulator
Black points: 101 (50 for this casino)
Player's winnings were confiscated because their original deposit didn't go through.
The player deposited CA$20 and after they won, they requested a withdrawal of CA$1,000. When the verification process was done, they received an email that stated their winnings would be confiscated due to the original deposit of those CA$20 didn't clear. The player claimed it wasn't true. No updates since then.
Disputed amount: Can$1,000 (real money)
This complaint is from 5/2019
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No reaction policy, good regulator
Black points: 77 (38 for this casino)
Long verification process due to the player's account being under the review.
The player, Booters1 from Canada, requested withdrawal of $500 but it was delayed due to the account being under the review. He did send all the documents needed for verification and didn't receive any response from the casino for over three weeks. The casino never responded to the complaint and it remains unsolved.
Disputed amount: $500 (bonus money)
This complaint is from 8/2018
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No reaction policy, good regulator
Black points: 46 (23 for this casino)
Delayed withdrawal process.
The player requested a withdrawal and wanted to close his account so he decided to ask the live chat support on what would have happened to his winnings once he had chosen to close his account. He was said it affect it in any way so he closed the account and waited for his funds to arrive. Three weeks later, no payment arrived. No other details are available ever since then.
Disputed amount: Can$336 (bonus money)
This complaint is from 1/2020
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No reaction policy, good regulator
Black points: 38 (19 for this casino)
Joint bank account, issues with verification process.
The player complained that they had issues with withdrawing their winning because his ex-partner used the same bank account for gambling and the casino had issues with their account verification checks. There's no reaction from the casino, nor more update ever since then.
Disputed amount: $700 (bonus money)
This complaint is from 12/2015
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No reaction policy, good regulator
Black points: 30 (15 for this casino)
Funds disappeared.
Player complained that when he checked his account a day later the remaining balance was changed. He contacted the live support who told him someone else must've been playing with his account but still put some funds back to his account. Player requested to have his gaming sessions to be checked but was hopeless with the casino. No reaction from the casino, no more update since then.
Disputed amount: 5,000 kr (bonus money)
This complaint is from 7/2015
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No reaction policy, good regulator
Black points: 25 (12 for this casino)
Delayed deposit refund.
The player made his first deposit of $100 and his account was locked right after that because he was self-excluded at the casino's sister site. He then requested the money to be refunded but that was delayed. The casino told the player to contact the payment provider since they claimed of not having the deposit. The payment provider gave the player a confirmation number about their successful deposit and he then sent it to the casino which didn't reply to him at all. There's no other information available.
Disputed amount: $100 (real money)
This complaint is from 3/2020
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No reaction policy, good regulator
Black points: 20 (10 for this casino)
Bank account in jeopardy.
Player complained that on the transactions with the casino appeared other company name than is the casino's and so he wasn't aware that his bank didn't accept gambling and therefore his bank account was in jeopardy. He received no support from the casino. Casino replied very sparsely. No more update since then.
Disputed amount: ?? (bonus money)
This complaint is from 7/2017
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No reaction policy, good regulator
Black points: 14 (7 for this casino)
Withdrawal issues, casino not replying.
Player complained that after he asked for a withdrawal, the casino asked him to send documents for security checks. The player provided to the casino everything but after that, he didn't hear anything back from them.
Disputed amount: $170 (bonus money)
This complaint is from 8/2015
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No reaction policy, good regulator
Black points: 12 (6 for this casino)
Payment processing issues.
Player complained that after he tried to deposit some money and after 2 of his bank cards got rejected the amounts were deducted from his bank account. He asked for the funds to be returned to his account but the casino's finance department was slow with processing. No reaction from the casino, no more update since then.
Disputed amount: $140 (bonus money)
This complaint is from 2/2016
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No reaction policy, good regulator
Black points: 10 (5 for this casino)
Misleaded player.
Player complained that the casino live chat kept misleading him so that he would deposit more and more in order to get a bonus but in the end he didn't get anything better and he wanted his deposit to be returned. Player was outraged. No reply from the casino, no more update since then.
Disputed amount: $300 (bonus money)
This complaint is from 3/2015
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No reaction policy, good regulator
Black points: 9 (4 for this casino)
Payment processing issues.
Player complained he had made some deposits onto his player's account but it didn't appear there. The casino told him he would receive his deposit back but he didn't have any update about the progress since. No reaction from the casino.
Disputed amount: $50 (bonus money)
This complaint is from 4/2016
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No reaction policy, good regulator
Black points: 9 (4 for this casino)
Promoted bonus not given.
Player complained he had received a paper offer from the casino via post but when he claimed it he was told that such offer didn't exist. The casino representatives told him he must had mistaken the casino but player refused this. No reaction from the casino, no more update since then.
Disputed amount: ?? (bonus money)
This complaint is from 10/2015
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No reaction policy, good regulator
Black points: 9 (4 for this casino)
Promoted bonus not given.
Player complained he received a bonus offer via post that was to expire in about a month but after he inquired about it with the casino live chat he was told that no such offer was valid anymore. Player informed the chat support that he was going to submit a complaint because it seemed like fraudulent offer and ended the chat. No reaction from the casino, no more update since then.
Disputed amount: ?? (bonus money)
This complaint is from 7/2015
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No reaction policy, good regulator
Black points: 0
Player was accused of multiple account holdings.
The player used a bonus and when they asked for a withdrawal of €7,010, their winnings were shortened to €2,500. The casino claimed that they had proof of them owning multiple accounts. No updates since then.
Disputed amount: €7,010 (bonus money)
This complaint is from 5/2014
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No reaction policy, good regulator
Black points: 0
Granddaughter opened a false account and made a deposit, the casino refused to cancel it.
This person complained that his/her underaged family member opened a false account and made a deposit from a prepaid card. The damaged person asked the casino to void it and return the funds to the prepaid card but the casino claimed it was not possible and was not replying to the damaged person.
Disputed amount: ?? (bonus money)
This complaint is from 5/2014
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No reaction policy, good regulator
Black points: 0
Sin from the past.
Sin from the past include: Partial payout of the winnings, the rest was cancelled due to a management decission; Winnings cancelled without any explanation;
Disputed amount: $38,000 (bonus money)
This complaint is from 1/2012
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Show 31 similiar complaints with 10,800 black points in total (5,392 for this casino)
Failed self-exclusion
Black points: 7500 (3,750 for this casino)
The casino failed to self-exclude the player.
Rubitts asked to be self-excluded because he felt suicidal and the casino did so right away. But soon after that, he was able to deposit money and play again. He managed to lose $15,000. No further comment is available.
Disputed amount: $15,000 (real money)
This complaint is from 10/2018
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Failed self-exclusion
Black points: 3000 (1,500 for this casino)
The casino failed to self-exclude the player.
Matt86 had closed the account due to his gambling problem but later on, he was able to open a new account with almost the same details, except the user name. He then managed to lose $10,000 which he was trying to get back from the casino since they failed in detecting it was him again. He was recommended by the ThePOGG to contact MGA for further assistance because they weren't able to get a hold of the casino for a resolution. No more update since then is available.
Disputed amount: $10,000 (bonus money)
This complaint is from 11/2016
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Failed self-exclusion
Black points: 300 (150 for this casino)
The casino allowed the already self-excluded player to re-register with the same details and play again. But when they won, their winnings were confiscated and their account closed.
The player self-excluded themselve previously and a few months later, they tried to reregister with the same exact credentials like before and they succeeded. But once they won, their withdrawal request was denied and their account was closed due to self-exclusion.
Disputed amount: $600 (bonus money)
This complaint is from 5/2019
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Show 2 similiar complaints with 3,300 black points in total (1,650 for this casino)
Technical glitch
Black points: 5281 (2,640 for this casino)
After the player received an error while playing slots, they won $5,280.5 but the casino wouldn't pay them out. The player had screenshots to prove this.
When the player played a slot game, all of a sudden it got disconnected and when they reloaded the page, it said they had won $5,280.5. Once they contacted casino support about it, they said the player was lying and wouldn't pay them their winnings. The player also had screenshots to prove all this.
Disputed amount: $5,281 (bonus money)
This complaint is from 9/2019
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Technical glitch
Black points: 60 (30 for this casino)
The player got an error on a slot game and lost their winning.
The player won 100,000 coins and when they were about to request a withdrawal, they discovered that the win wasn't added to their account balance. They immediately contacted the chat support just to find out it was an error and they didn't win anything. No further information is available.
Disputed amount: ?? (bonus money)
This complaint is from 4/2017
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Technical glitch
Black points: 37 (18 for this casino)
Player made two deposits and they never arrived at their player's account.
The player from Ireland made two deposits but they never arrived at their player's account. After they contacted Digimedia about it, they never responded to their request. There is no update since then and the complaint remains unresolved.
Disputed amount: €84 (bonus money)
This complaint is from 2/2016
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Show 2 similiar complaints with 97 black points in total (48 for this casino)
Complaints on related Gaming Club Casino (Same management)
No reaction, good regulator
Black points: 14229 (7,114 for this casino)
Extremely delayed withdrawal process of almost a quarter-million dollars.
This player had been trying to receive their winnings for over two years. He said that 5 months after the request, he received a check for $10,000 and shortly after that, he ended up in the hospital falling into a coma. After he got better and left the hospital, he wanted to get his almost quarter of million dollars back but the casino asked him to provide documents for verification which he already sent to them. The casino never responded to the complaint and it remains unresolved.
Disputed amount: $250,000 (real money)
This complaint is from 8/2019
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No reaction, good regulator
Black points: 2772 (1,386 for this casino)
The casino confiscated the player's winnings.
The player Zach-heales received only a partial amount of his AU$150,000 winnings, AU$80,000. Right after that, his account was blocked and his funds were also confiscated. The casino told him that the money was gained due to a technical glitch and they won't pay him. He also contacted eCORGA but they did not even look into his play status. The ThePOGG replied that they would try to contact the casino but they didn't expect much because the casino belonged to a part of a group which was non-responsive. The ThePOGG's last post was that they could not reach the casino and the player should contact the MGA, Malta gaming authority.
Disputed amount: A$70,000 (real money)
This complaint is from 12/2016
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No reaction, good regulator
Black points: 291 (145 for this casino)
The player's funds were confiscated and his account was blocked without an explanation.
Brothervip played with a bonus and won $1,320. He requested a withdrawal and sent all the documents needed for verification, including a notarized copy of his passport. Around two weeks later, all of his funds were confiscated and his account was blocked without any explanation from the casino. There is no further information ever since and the complaint remains unsolved.
Disputed amount: $1,320 (bonus money)
This complaint is from 5/2018
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No reaction, good regulator
Black points: 0
The player's account was locked without any notification or explanation given.
The player requested a withdrawal but it was rejected without any warning or notification. The deposit was returned to them and the account became locked. The player also complained about how difficult it is to communicate with the casino. There is no further information nor an update on the case and it remains unsolved.
Disputed amount: $2,000 (bonus money)
This complaint is from 5/2014
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No reaction, good regulator
Black points: 0
Player has been accused of multiple accounts.
This player had opened an account at Gaming Club Casino and also in its three sister casinos. The support told him that it was allowed but once he asked for a withdrawal, the casino accused him of multiple account holdings and refused to pay him his winnings. There is no other information available ever since.
Disputed amount: ?? (real money)
This complaint is from 6/2014
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Show 4 similiar complaints with 3,063 black points in total (1,531 for this casino)
Delayed payment, status unknown
Black points: 19 (9 for this casino)
Extremely delayed payment for no reason given.
The player from Australia requested a withdrawal and sent all the documents needed for verification. Ever since he did so, the casino kept on providing him with all kinds of excuses not to pay him his winning. They also claimed that they tried to reach the player but he said he never received an email nor phone call from them but he was receiving bonus offers all the time with no problem. There is no further information available and the complaint remained unresolved.
Disputed amount: ?? (bonus money)
This complaint is from 5/2015
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Failed self-exclusion
Black points: 0
The casino failed to self-exclude the player.
The player requested to be self-excluded but the casino failed to do so and they lost $15,000 over the course of two days. The casino happened to close the account and two days later, offered the player $500 bonus if they are willing to re-open their account. The player agreed and lost another $15,000. No further update is available.
Disputed amount: $30,000 (bonus money)
This complaint is from 6/2014
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Complaints on related Lucky Nugget Casino (Same management)
Uncertain case, passive regulator
Black points: 150 (75 for this casino)
The player was accused of a high betting pattern and due to that, their winnings were confiscated.
The player requested a withdrawal but their winnings were confiscated by the casino due to a high betting pattern they used while playing with free spins. No updates since then are available.
Disputed amount: ?? (bonus money)
This complaint is from 5/2014
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Uncertain case, passive regulator
Black points: 0
Player's winnings were confiscated without an explanation from the casino.
The player accepted a bonus but broke the maximum bet rule that was set to 30%. The casino then offered him the same bonus and the player made sure not to violate the max bet rule once again. After he finished playing, the casino confiscated his winnings and returned his deposit without any explanation. Ever since the casino responded to the complaint by asking the player to send them his account number, there is no update available. The complaint remains unsolved.
Disputed amount: €786 (bonus money)
This complaint is from 5/2014
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Show 1 similiar complaints with 0 black points in total
No reaction, passive regulator
Black points: 110 (55 for this casino)
Several requests for the same verification documents.
Player complained after he asked for a withdrawal the casino kept asking him to send again and again the verification documents because they said they hadn't received them. The withdrawal processing was taking too long.
Disputed amount: $2,400 (bonus money)
This complaint is from 12/2015
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No reaction, passive regulator
Black points: 7 (3 for this casino)
Failed payment transaction.
Player complained that after he made a deposit to the casino and the money was deducted from his bank account it was not credited to his player's account. The casino was not giving him any answers concerning this issue.
Disputed amount: €100 (bonus money)
This complaint is from 8/2014
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Show 1 similiar complaints with 7 black points in total (3 for this casino)
Failed self-exclusion
Black points: 0
Failed self-exclusion.
Player complained he kept receiving offers from the casino even though he had asked to be excluded from the casino and all the affiliated casinos.
Disputed amount: ?? (bonus money)
This complaint is from 3/2015
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Complaints on related RiverBelle Casino (Same management)
No reaction, good regulator
Black points: 1201 (600 for this casino)
After the player asked for a withdrawal, all their funds were seized and the account locked.
The player complained that after he asked for a withdrawal of his winnings, the casino told him the payment transfer was on the way to him. Later on, he was contacted by the casino and was told that there were some disputed amounts on his account, therefore, his withdrawal was cancelled and all funds were seized. The player said he would be fine if the casino kept the disputed amount and paid him the rest but his account got blocked. No more update since then.
Disputed amount: $27,000 (bonus money)
This complaint is from 12/2015
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No reaction, good regulator
Black points: 188 (94 for this casino)
The winnings were canceled and the account blocked without any explanation given.
The player complained that he had sent all the requested documents by the casino but his winnings got canceled and his account blocked. The only thing the casino told him was that it was a manager's decision. No reaction from the casino, no more update since then.
Disputed amount: $709 (bonus money)
This complaint is from 6/2018
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No reaction, good regulator
Black points: 48 (24 for this casino)
All funds were seized without a relevant explanation from the casino.
The player complained that after he asked for withdrawal and sent to the casino the requested certified documents, he didn't hear anything back from them. Later on, he received a response where he was accused of bonus abuse where all winnings were seized and only the deposit was returned to them. The player was convinced that he had not violated any of the casino's terms. No reaction from the casino, no more update since then.
Disputed amount: 10,017 kr (bonus money)
This complaint is from 3/2018
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Show 2 similiar complaints with 236 black points in total (118 for this casino)
Insufficient evidence from casino
Black points: 250 (125 for this casino)
The player was accused of breaching the bonus terms and conditions.
The player's winning was confiscated due to an accusation of the bonus terms and conditions being breached. There is no further information available at this point and the complaint remains unsolved.
Disputed amount: $170 (bonus money)
This complaint is from 10/2018
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Failed self-exclusion
Black points: 85 (42 for this casino)
The player asked the casino for self-exclusion but they failed to do so.
The player asked the casino for self-exclusion but they failed to do so, and, instead, they kept on sending them special offers via email. No updates since then.
Disputed amount: £500 (real money)
This complaint is from 7/2014
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Failed self-exclusion
Black points: 0
Sin from the past.
The player didn't want any bonus for his deposit but still got one and he was unable to withdraw their funds. They complained that after they won a bigger amount they were able to withdraw only an amount of 6x of his first deposit and they were not aware of this before. The casino have let the player make deposits even though they had self-excluded themselves from their sister casino.
Disputed amount: ?? (bonus money)
This complaint is from 1/2014
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Show 1 similiar complaints with 0 black points in total
Uncertain case, good regulator
Black points: 1
The player was missing funds after a technical glitch.
The player complained that after he gained a special feature, he was logged off from the casino, but not from the internet and after he logged back in, his advantage was gone. This was not the first time this kind of glitch happened to him, however, the casino blamed his internet connection and offered him a small compensation. Later on, the player still didn't have any solution to his issue. No more update.
Disputed amount: ?? (bonus money)
This complaint is from 8/2014
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Justified complaint
Black points: 0
The player asked the casino to not to give them any bonus but they did so anyway claiming that there was no other option.
Upon their deposit, the player asked the casino to not to give them any bonus but they did so anyways claiming there was no other option but to receive it. Once they asked for a refund of their deposit, the casino denied their request. No updates since then.
Disputed amount: £20 (bonus money)
This complaint is from 6/2014
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Technical glitch
Black points: 0
The player got a technical glitch while playing on a mobile device.
The player complained he played a game on his mobile phone and after he won, the free spins game stopped working. They said that they had open stakes on this game and it was the only one that stopped working via their phone. The casino support was not replying with any final solution to the player. No more update since then.
Disputed amount: ?? (bonus money)
This complaint is from 10/2016
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Complaints on related Mummys Gold Casino (Same management)
No reaction, good regulator
Black points: 117 (58 for this casino)
The player's account was closed due to the management decision.
A player from Ukraine played with a bonus and after the wagering requirements were fulfilled, they then requested a withdrawal. But about 6 days later, the casino blocked their account without any explanation stating only that it was an internal management decision. The player didn't agree with it and said they had read well through the terms and conditions and didn't violate it. In the end, their winnings were confiscated, account blocked, and the casino didn't react to this complaint so it remained unresolved.
Disputed amount: $261 (bonus money)
This complaint is from 10/2018
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Sin from the past
Black points: 0
After a technical glitch, the player's account was blocked due to a self-exclusion at the casino's sister site.
The player made a deposit, lost, made another deposit and lost again. They asked the casino for a free chip and they agreed and gave them one. When the player started winning, they suddenly got disconnected and the account became locked. The player knew that long time ago they self-excluded themselve at the casino's sister site but couldn't understand why they were allowed to deposit, play, deposit, and play again and on a top of everything, received a free chip from the casino since they broke a rule of self-exclusion.
Disputed amount: $100 (bonus money)
This complaint is from 8/2012
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Complaints on related Spin Casino (Same management)
Delayed payment, status unknown
Black points: 2140 (1,070 for this casino)
Delayed and complicated withdrawal process due to an issue with a payout method.
After finishing the wagering requirements of a bonus, the player requested a withdrawa and sent all the documents for verification to the casino. Later on, he was also verified via phone call but ever since then, he had a problem to receive his winnings back to the original payment method he had used for a deposit. The only other options he had were his bank account and Neteller. He contacted the live chat about it numerous times but never received any response. There is no other information available and the complaint remains unresolved.
Disputed amount: £16,912 (bonus money)
This complaint is from 12/2018
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Delayed payment, status unknown
Black points: 1060 (530 for this casino)
Delayed withdrawal due to prolonged verification processing.
The player Moonriver789 from Canada requested a withdrawal of CAD15,000 and sent all the requested documents for the verification. They have supposedly received a message confirming the documents had passed the verification check but later the player found out their account had been blocked. Live chat told them that it was because of the non-reception of the documents and requested them again. The casino did not react to the player's public complaint nor had the player informed about any further progress regarding the issue.
Disputed amount: Can$15,000 (real money)
This complaint is from 4/2020
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No reaction policy, good regulator
Black points: 542 (271 for this casino)
Account closed after alleged irregular play.
The player 'mikoo' played at the Spin Casino and accepted one of the bonus offers. He completed the wagering requirements and managed to win €7448.08. He then received a message from the casino stating that his player's account had been closed as per management’s discretion in line with the Terms and conditions. After contacting the live chat support he was told that the reason for the account closure was an irregular play. The player was not aware of any irregular play. The casino did not react to the player's public complaint.
Disputed amount: €7,448 (real money)
This complaint is from 2/2020
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Delayed payment, likely paid
Black points: 100 (50 for this casino)
Delayed withdrawal processing for unknown reason.
The player 'Lacascas' from Canada complained about not having had their winnings of CAD27,000 still paid out three weeks since they requested a withdrawal. The casino did not react to the player's public complaint nor had the player informed about any further progress regarding the issue.
Disputed amount: Can$27,000 (real money)
This complaint is from 1/2020
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Delayed payment, likely paid
Black points: 100 (50 for this casino)
Delayed payout of winnings.
The player 'Kmand' from Canada won CAD8500, requested a withdrawal, and was asked to send documents for their identity verification. The documents got verified three days after sending them. However, two weeks later, the player was still not paid out and complained publicly. The casino did not react to the player's public complaint nor had the player informed about any further progress regarding the issue.
Disputed amount: Can$8,500 (real money)
This complaint is from 2/2020
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Delayed payment, likely paid
Black points: 100 (50 for this casino)
Delayed withdrawal processing for unknown reason.
The player 'Sasram' from Canada requested a withdrawal of 1800CAD from their player's account at the Spin Casino. A week and a half later, the player was asked to send the documents for verification. They sent them right away. After not getting any updates from the casino for more than 3 days and despite contacting them, the player never found out about the reason why the withdrawal had not been processed yet. The casino did not react to the player's public complaint nor had the player informed about any further progress regarding the issue.
Disputed amount: Can$1,800 (real money)
This complaint is from 9/2019
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No reaction, good regulator
Black points: 48 (24 for this casino)
Duplicate account, all funds confiscated.
The player opened a new account in the casino but did not realize they already had an account in a sister casino. Their funds were confiscated and the casino refused further discussion on this matter. The player understood why it happened but requested a proper explanation and their funds back. No update since then.
Disputed amount: £30 (bonus money)
This complaint is from 4/2018
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No reaction policy, good regulator
Black points: 25 (12 for this casino)
Player complains about unauthorized deposit.
The player from New Zealand is complaining about an unauthorized transaction in his bank account.
Disputed amount: NZ$108 (real money)
This complaint is from 9/2020
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Complaints on related All Slots Casino (Same affiliate)
Insufficient evidence from casino
Black points: 1199 (35 for this casino)
Account was closed and winnings were confiscated due to breach of terms and conditions.
The player requested a withdrawal and sent his documents for verification to the casino support about five times. The payout of his winnings became delayed and once the verification was finally done, the casino informed him that he shared computers or environments with other people and they would confiscate his winnings of $5,000 and close his account. There's no other information available after this.
Disputed amount: $5,000 (real money)
This complaint is from 8/2015
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Insufficient evidence from casino
Black points: 1072 (31 for this casino)
Withdrawal refused, account locked.
The player received his winnings previously without any issues but once he asked for a second withdrawal of €7,670, it was denied. The casino closed his account claiming that the player violated their shared environment policy. They also confiscated his winnings. No further information is available.
Disputed amount: €7,670 (real money)
This complaint is from 9/2014
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Insufficient evidence from casino
Black points: 460 (13 for this casino)
After winning in this casino, the player even got a congratulations email but he was unable to get his money for an unknown reason.
The casino did not respond to the player's emails and when he placed an official complaint, the casino responded saying the player used an irregular betting pattern, therefore, all funds were confiscated. However, no evidence was provided.
Disputed amount: £2,918 (real money)
This complaint is from 11/2014
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Insufficient evidence from casino
Black points: 395 (11 for this casino)
A bit more complicated complaint when the player didn't use his own credit card for deposit.
The player used a friend's credit card to deposit money and he had a handwritten letter with the friend's approval. The problem was that the casino took a deposit from this card and when there was some balance on the account they simply closed it because of breaching terms. They should have either returned the deposit or let his account open with the balance. However, the evidence was missing.
Disputed amount: $1,650 (real money)
This complaint is from 11/2015
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Insufficient evidence from casino
Black points: 323 (9 for this casino)
Casino refused to pay winnings and closed the player's account.
The player was accused of having played in a shared environment. That was breaching the terms according to the casino and they confiscated all the winnings. However no proper evidence was provided, therefore this was highly suspicious.
Disputed amount: €2,443 (real money)
This complaint is from 11/2014
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Insufficient evidence from casino
Black points: 99 (2 for this casino)
Player was accused of multiple account holdings and his account was closed.
The player requested a withdrawal of £260 but it was denied by the casino. They claimed that the player had opened multiple accounts and they blocked his account. No other information is available ever since then.
Disputed amount: £260 (real money)
This complaint is from 8/2015
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Show 5 similiar complaints with 2,349 black points in total (66 for this casino)
Uncertain case, good regulator
Black points: 378 (11 for this casino)
After the player sent their documents for verification, their account was closed without an explanation from the casino.
The player requested a withdrawal and after they send all the documents needed for their account verification, their account was blocked. They contacted the live chat for an explanation and were told that their account was under the investigation. The casino never responded to this complaint and it remains unresolved.
Disputed amount: €3,400 (real money)
This complaint is from 8/2019
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Uncertain case, good regulator
Black points: 252 (7 for this casino)
Delayed withdrawal request without an explanation from the casino.
The player requested a withdrawal of €2,500 and sent all the documents for the account to get verified. After that, the payout became delayed and the player was trying to get a hold of the casino support via emails numerous times. The casino never responded to his contact attempts and the complaint remained unsolved.
Disputed amount: €2,500 (real money)
This complaint is from 1/2018
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Uncertain case, good regulator
Black points: 45 (1 for this casino)
Confusing withdrawal process.
The player requested a withdrawal but the casino claimed that the player had stopped the payout to go through to their bank account. But the player claimed to make all their transactions via their iDebit card. An uncertain and confusing complaint that remained unresolved.
Disputed amount: $1,000 (bonus money)
This complaint is from 5/2019
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Uncertain case, good regulator
Black points: 28 (1 for this casino)
Player was accused of using an irregular betting pattern. The casino refused to pay the win or returning deposit 200€.
The player was not aware of breaching any terms. Also, no proper evidence was shown. The casino had either very strict terms or was trying to accuse the player of a random violation. Unprofessional behavior.
Disputed amount: €812 (real money)
This complaint is from 9/2014
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Show 3 similiar complaints with 325 black points in total (9 for this casino)
Delayed payment, status unknown
Black points: 350 (10 for this casino)
Delayed withdrawal process.
The player complained about their withdrawal request being delayed. They were asked to provide additional documents for their account to get verified more thoroughly. After that, the casino found out that their account was linked with other players' accounts and decided to close their account and confiscate their winnings. Ever since then, there's no other information provided.
Disputed amount: $3,500 (bonus money)
This complaint is from 3/2019
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Delayed payment, status unknown
Black points: 139 (4 for this casino)
Extremely long withdrawal process, more than 6 months of waiting.
The player was constantly getting the emails asking him for ID documents, sometimes 2-3 times a day. The casino responded but with no details or excuse.
Disputed amount: $3,500 (real money)
This complaint is from 12/2015
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Delayed payment, status unknown
Black points: 108 (3 for this casino)
Delayed payment with an unknown status.
The casino responded to the player's complaint and tried to resolve the situation where they promised the payment would reach the player's account in a few days. It was taking much longer than expected for an unknown reason and we still aren't sure if the player did receive the payment or not. The case remains unresolved.
Disputed amount: $1,800 (real money)
This complaint is from 4/2017
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Delayed payment, status unknown
Black points: 19 (1 for this casino)
Again an issue about using a 3rd party card to deposit. The casino accepted the deposit but did not want to pay winnings.
The player used other person's card to make the deposit and the casino refused to pay her the winnings of $650. The casino also returned the deposit of $20 to that card.
Disputed amount: $650 (real money)
This complaint is from 4/2015
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Show 3 similiar complaints with 266 black points in total (8 for this casino)
No reaction, good regulator
Black points: 103 (3 for this casino)
Player has experienced technical glitch.
The player from Brazil has experienced a technical glitch while playing a specific slot machine.
Disputed amount: 1,126 R$ (real money)
This complaint is from 12/2020
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Complaints on related Jackpots in a Flash Casino (Same affiliate)
Delayed payment, status unknown
Black points: 100 (2 for this casino)
Complicated withdrawal process.
The casino has withheld €200 from the player's winnings because they allegedly haven't received €200 from a deposit made over a year and a half ago using Sofortüberweisung. The player claims to have provided account statements that prove otherwise, but the issue remained unresolved. Apart from that, the casino hasn't cashed out the remained of the player's winnings, totaling €600.
Disputed amount: €200 (real money)
This complaint is from 2/2019
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Complaints on related Platinum Play Online Casino (Same affiliate)
No reaction, good regulator
Black points: 816 (24 for this casino)
The player's winning was confiscated and his deposit was promised to be returned to him.
Jimmy requested a withdrawal of SEK43,873 and sent all the documents needed for verification. On the next day, the support told Jimmy he would get his deposit of SEK6,000 back but his winning would be confiscated and his account would be closed. The reason for this decision was that the manager decided to do so and they couldn't answer him any more questions. Jimmy also asked if he could speak with the manager by chat of telephone but he was told it was impossible.
Disputed amount: 37,873 kr (real money)
This complaint is from 10/2018
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No reaction, good regulator
Black points: 141 (4 for this casino)
The player's winning was confiscated for no relevant reason.
Giedriukas requested a withdrawal of €300 and two days later was asked to send documents needed for verification, so he did. After not hearing from the casino for some time, he decided to log in to his account and found out he couldn't. He immediately contacted the support and they told him his account was closed due to Operations Team decision to do so. They never explained their decision more thoroughly to the player and they also confiscated his winning. The complaint remained unresolved.
Disputed amount: €300 (real money)
This complaint is from 8/2018
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No reaction, good regulator
Black points: 108 (3 for this casino)
The player's winning was confiscated without an explanation.
Kiy fulfilled the wagering requirements of the bonus that he accepted and finished with a balance of $235. He requested a withdrawal and about three days later, the casino confiscated his whole winning and blocked his account without explanation. The casino never responded to the complaint and ever since then, it remained unresolved.
Disputed amount: $235 (bonus money)
This complaint is from 8/2018
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Show 2 similiar complaints with 249 black points in total (7 for this casino)
Insufficient evidence from casino
Black points: 344 (10 for this casino)
The player's account was blocked due accusation of a breached terms and conditions.
The player, Mikkosalm from Finland, wanted to withdraw his winning but he couldn't do it via Skrill payment method or his Finnish bank account. The casino asked him to send documents needed for verification but a couple days later he got an email stating that they won't pay him his winnings. The reason happened to be that he was linked to a group of players that shared the same identifiers and until the investigation of all the members wasn't over, his account would remain closed. Mikkosalm asked the casino to provide evidence, but they never did. The case remains unresolved and there is no further update available.
Disputed amount: €2,800 (bonus money)
This complaint is from 6/2016
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Insufficient evidence from casino
Black points: 301 (8 for this casino)
The player was accused of broken terms and conditions of the casino and her account was blocked.
The player INGRIDALABU from Lithuania stated that her account was blocked after she requested a withdrawal due to broken terms and conditions of the casino. They claimed that someone else had to either use her computer to play or used the same IP address. The player demanded more evidence from the casino because she stated that she was the only one playing from that PC and IP address. The casino replied that they cannot provide more information for the 3rd party and the investigation team has decided that the account would remain closed. This complaint was left unresolved due to a lack of evidence from the casino.
Disputed amount: €551 (real money)
This complaint is from 11/2017
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Insufficient evidence from casino
Black points: 49 (1 for this casino)
The casino accused the player of broken rules but never provided relevant evidence.
Victor requested a withdrawal of €1,000 and sent all the documents needed for his account verification. Shortly after that, his account became blocked and when he asked the support about it, they told him he needed to send a selfie picture of himself and he did so right away. Later on, Victor asked the support for an update and was told that his account would remain blocked because apparently, he used a different computer to play at. He claimed he didn't play anywhere else but on his PC and unless the casino provides relevant evidence of their accusations, the complaint would remain unresolved.
Disputed amount: $100 (bonus money)
This complaint is from 5/2014
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Show 2 similiar complaints with 350 black points in total (9 for this casino)
Delayed payment, likely paid
Black points: 100 (2 for this casino)
Extremely delayed verification and withdrawal process.
The player requested a withdrawal of $550 and was asked by the casino to provide documents for his account to be verified. He did so numerous times in the row but still didn't receive his winnings. He kept on contacting the casino about it but they asked for more time every time he did so. The player thought that the casino was doing so on the purpose to delay the payout. No other information is available and the complaint remains unresolved.
Disputed amount: $550 (real money)
This complaint is from 10/2019
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Delayed payment, likely paid
Black points: 39 (1 for this casino)
The winning was delayed but we believe it was likely paid.
SAZZAD, a player from Bangladesh met the wagering requirements of his 100% bonus and requested a withdrawal of $300. He was asked to send all the documents needed for his account verification and so he did. His payout became delayed for an unknown reason and he kept on contacting the casino for an update every day until one representative told him he should receive it soon. Sazzad didn't provide any update of this complaint and it remained unresolved.
Disputed amount: $300 (bonus money)
This complaint is from 6/2015
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Show 1 similiar complaints with 39 black points in total (1 for this casino)
Delayed payment, status unknown
Black points: 19 (1 for this casino)
Complicated document verification that caused the player a delay on receiving his winning.
Phil wanted to withdraw his winning of CA$1,300 and the casino asked him to provide documents to verify his address. He sent them in right away but they demanded more documents, this time it was a bank statement with an official stamp on it. After Phil had sent that document, the casino said it wasn't sufficient enough and asked for a bank statement again, this time for it to be signed. Phil's bank refused to give him such a document and there was nothing else he could to in order to receive his winning. The complaint remained unresolved without any further update.
Disputed amount: Can$1,300 (real money)
This complaint is from 5/2014
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Uncertain case, good regulator
Black points: 3 (1 for this casino)
The player received an unwanted bonus.
Weeble complained that after he completed the wagering requirements and was ready to request a withdrawal, he received an unwanted bonus. He immediately contacted the casino via live chat and asked for a bonus removal but the request was denied saying that he already started playing it. No further information is available ever since then.
Disputed amount: ?? (bonus money)
This complaint is from 6/2015
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Uncertain case, good regulator
Black points: 1
The player claimed he never received his winning but the casino said otherwise.
The player, Tomo, requested a withdrawal but it was delayed for an unknown reason for over three weeks. When he contacted the casino for an update, they asked him to send more documents needed for verification. Later on, the casino responded to the complaint and claimed that the player's winning was sent to his account via VISA and all they needed from him was certain information which he needed to get from his bank. This information was requested from the casino by VISA in order to investigate the issue. Tomo refused to get them the information and kept on offering excuses that his bank wouldn't provide them with such information. Due to the lack of co-operation from the player, they were unable to pursue this matter further and they provided him with an official letter from their processors that confirmed that the funds had been deposited into his VISA card account. The player since charged back his purchase. The player's account has since been locked and will remain so for receiving a substantial withdrawal and for then charging back his deposits. There is no further information available.
Disputed amount: ?? (bonus money)
This complaint is from 5/2014
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Uncertain case, good regulator
Black points: 0
The player's account was locked due to irregular activities.
Hellena666 requested a withdrawal of €1,150 and sent all the documents needed for her account to get verified. Shortly after that, she received an email that stated her account was locked due to irregular activities. The casino informed her that they would start an investigation to see if they could reopen her account. But later on, the casino sent Hellena an email to tell her that there has been no further investigation and their decision was final and the account wouldn't be unlocked. The complaint remained unresolved.
Disputed amount: €1,150 (bonus money)
This complaint is from 9/2013
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Show 2 similiar complaints with 1 black points in total
Failed self-exclusion
Black points: 0
The casino failed to help the player with his self-exclusion.
The player, Secchetto67, asked the casino to be self-excluded on the same day of his registration. He admitted to them he's had a gambling problem but they never responded to any of his requests. There is no further update available on this complaint.
Disputed amount: ?? (bonus money)
This complaint is from 10/2014
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Complaints on related Euro Palace Casino (Same affiliate)
No reaction, good regulator
Black points: 2364 (70 for this casino)
Player's winnings were confiscated and their account was closed due to the management decision.
The player requested a withdrawal of CA$27.067 but it became delayed. Around ten days later, he found out that his account was closed by the management team's decision and that his withdrawal request was denied. Ever since then, there's no further information provided on whether the player received their winnings at last or not.
Disputed amount: Can$27,067 (real money)
This complaint is from 12/2019
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No reaction, good regulator
Black points: 1180 (35 for this casino)
Player didn't meet the wagering requirements and his winnings were voided.
The player wasn't able to withdraw his winnings due to high wagering requirements. The casino gave him his deposit back, but he wanted the rest of the money to be returned to him, too. There is no further update ever since then.
Disputed amount: €8,614 (real money)
This complaint is from 3/2018
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No reaction, good regulator
Black points: 849 (25 for this casino)
Player was accused of breaching bonus terms and conditions.
A player from Sweden accepted a bonus, fulfilled the wagering requirements, and won SEK40,000. He also made sure to follow all the rules about the wagering requirements and the max betting limit. After that, the casino sent him an email which stated they soon won't accept Swedish players so he decided to withdraw his winnings just to make it before the restriction was about to start. He didn't succeed because the casino accused him of breaching the bonus terms and conditions which he disagreed with. When the casino last responded to his requests, they said to him that they were still waiting for feedback from a relevant department and would contact him as soon as they would get a resolution. Unfortunately, there is no further update ever since then.
Disputed amount: 40,000 kr (bonus money)
This complaint is from 1/2019
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No reaction, good regulator
Black points: 674 (20 for this casino)
Player was accused of using an irregular betting pattern. His deposit was returned but the winnings were confiscated.
The player requested a withdrawal but it was denied and he was accused of an irregular betting pattern. His deposit was returned, but the winnings were confiscated. There is no further information available.
Disputed amount: €2,900 (bonus money)
This complaint is from 7/2019
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No reaction, good regulator
Black points: 36 (1 for this casino)
Player was accused of irregular play. However, the casino did not provide any evidence.
After the player received some of her winnings, her account then became blocked and the rest of her winnings of $200 were confiscated. The casino sent her an email stating that there was an irregular activity on her account without providing any proof to her. There's no information ever since then provided.
Disputed amount: $500 (bonus money)
This complaint is from 3/2015
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Show 4 similiar complaints with 2,739 black points in total (81 for this casino)
Delayed payment, likely paid
Black points: 39 (1 for this casino)
Player was asked to send her documents for verification numerous times.
The player requested a withdrawal of $3,000 and complained that the payout has been delayed. One week have passed and she didn't receive her winnings. The casino kept on asking her to send documents for her account verification claiming they never received them. On the other hand, the player claimed to had sent those four times already. No other details are available since then.
Disputed amount: $3,000 (real money)
This complaint is from 6/2015
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Delayed payment, status unknown
Black points: 31 (1 for this casino)
Player was asked to send verification documents multiple times. Delayed payment- unknown status.
The player made a withdrawal request of $1,600 but later on, the amount was returned to his player's account. The casino never responded to his contact attempts and he later asked for his account to be closed. We are not sure whether the player received his money or not.
Disputed amount: $1,600 (real money)
This complaint is from 5/2015
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Insufficient evidence from casino
Black points: 0
Player's winnings were confiscated due to accusations of fraud.
The player played with a bonus, fulfilled the wagering requirements, and won €5,042. He then requested a withdrawal of €2,000 but it was denied. The casino accused the player of fraud but didn't provide him nor the mediator with any proof. The player was advised to file a complaint with eCogra. We're not sure of the outcome of this complaint.
Disputed amount: €5,042 (bonus money)
This complaint is from 5/2014
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Complaints on related Royal Vegas Casino (Same affiliate)
No reaction, good regulator
Black points: 1801 (53 for this casino)
Extremely delayed withdrawal request.
The player requested a withdrawal of $13,000 and submitted all the documents that were needed for their account verification. About two weeks later, the request was still pending. There is no further information and the complaint remains unsolved.
Disputed amount: $13,000 (real money)
This complaint is from 1/2019
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No reaction, good regulator
Black points: 839 (24 for this casino)
Delayed withdrawal processing.
The player requested a withdrawal of $6,000 but it had been delayed for an unknown reason. No further information is available ever since.
Disputed amount: $6,000 (real money)
This complaint is from 3/2018
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No reaction, good regulator
Black points: 610 (18 for this casino)
The player did not receive his winnings.
This was highly difficult to decide as the casino never responded to this complaint. The player was told the payments had been processed but he didn't receive anything. We were not sure whether he received it later because there was no update provided.
Disputed amount: $3,804 (real money)
This complaint is from 5/2018
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No reaction, good regulator
Black points: 369 (10 for this casino)
The player had a problem to withdraw his winning due to payment methods.
Really angry complaint about an unprofessional service, whether the player got paid stayed unclear.
Disputed amount: $5,000 (real money)
This complaint is from 6/2016
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No reaction, good regulator
Black points: 100 (2 for this casino)
Historically there were many complaints older than 4 years, some of them were resolved but some of them stayed unresolved.
Some complaints were regarding a delayed payment, some of them were about a strict bonus condition. The players got accused of breaching the terms and conditions and their account got closed and funds were seized.
Disputed amount: ?? (real money)
This complaint is from 12/2013
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No reaction, good regulator
Black points: 45 (1 for this casino)
This complaint from December 2016 stayed unresolved, no response from the casino.
The player was asked 3 times to send a utility bill. No clear outcome of this situation.
Disputed amount: $142 (real money)
This complaint is from 12/2016
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No reaction, good regulator
Black points: 0
Player's account was blocked due to suspicious activity.
A few days after the player requested a withdrawal, their account was blocked due to an accusation of suspicious activity on their account. The player asked the casino for an explanation but received none. No other details are available.
Disputed amount: $6,000 (bonus money)
This complaint is from 5/2014
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Show 6 similiar complaints with 1,963 black points in total (55 for this casino)
Delayed payment, status unknown
Black points: 900 (26 for this casino)
Stalled payment processing.
The player complained that after he had made a withdrawal request the casino kept promising him some processing timeframes and even some documents in an email attachment. However, the promised documents couldn't be viewed and the communication with the casino ceased. No more updates since then.
Disputed amount: $9,000 (real money)
This complaint is from 12/2019
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Justified complaint
Black points: 240 (7 for this casino)
The player wasn't able to log into their account.
After the player wasn't able to log into their account, they contacted the casino for help and they informed them that the players from India were no longer allowed to play. The issue was that the player still had incomplete wagering from the bonus and was close to fulfilling them. The support instructed them to clear history and cookies on chrome browser but when the player tried it, it still did not work. They even tried to use the downloaded version of the casino but still, no luck. There was no reaction from the casino and the complaint was left unsolved.
Disputed amount: 20,000 INR (bonus money)
This complaint is from 4/2018
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Delayed payment, likely paid
Black points: 100 (2 for this casino)
Delayed withdrawal process.
The player requested a withdrawal of $1,600 but it was delayed. There is no other information available.
Disputed amount: $1,600 (bonus money)
This complaint is from 11/2018
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Delayed payment, likely paid
Black points: 80 (2 for this casino)
Slow payout process because of a Mexican bank account.
There was a delay of more than a month. However, the casino responded many times and tried to resolve the issue with the Mexican bank. The outcome stayed unclear as the player did not confirm whether he received the money or not.
Disputed amount: $30,000 (real money)
This complaint is from 1/2018
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Delayed payment, likely paid
Black points: 19 (1 for this casino)
Extremely delayed withdrawal payout process.
The player had two pending withdrawals but the casino never asked them to provide documents needed for their account to get verified. Later on, when the player decided to call the casino and ask them if they needed them, they said yes and the player sent them in. Even though the documents were sent, the whole process was delayed and the player didn't receive the money. Then the casino replied to the complaint and promised the player to get paid very soon. We believe that the payout was delayed for unknown reasons, but it was likely paid.
Disputed amount: Can$14,000 (real money)
This complaint is from 10/2014
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Show 2 similiar complaints with 99 black points in total (3 for this casino)
Delayed payment, status unknown
Black points: 100 (2 for this casino)
Player was told that their InstantDebit and iDebit accounts were both invalid.
First, the player used their InstaDebit card to receive their winnings, but the casino told them it was invalid. They then opened an iDebit account but the casino told them the same thing once again, that it was invalid for a withdrawal. There's no further information available ever since.
Disputed amount: Can$1,000 (real money)
This complaint is from 11/2019
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Delayed payment, status unknown
Black points: 19 (1 for this casino)
Complicated and delayed withdrawal process.
The player requested a withdrawal but was informed that they couldn't receive their winnings via the same payment method they used for making their deposit and the casino asked them to choose a different one. They opened two new ones, one with Nettel and the other with ecoPayz but still wasn't able to receive the money. But once they upgraded their ecoPayz to a silver membership and sent all the details to casino, it started to look like they would receive their money at last. The player never confirmed whether they received the payout or not. The complaint remains unresolved.
Disputed amount: ?? (real money)
This complaint is from 3/2015
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Show 1 similiar complaints with 19 black points in total (1 for this casino)
Delayed payment, likely paid
Black points: 100 (2 for this casino)
Complicated payout of the remaining balance before account closure.
The player complained that despite having provided all the necessary documents the casino had sent her only partial amount of the remaining balance before closing her account and she got blocked from the live chat. No reaction from the casino.
Disputed amount: Can$239 (real money)
This complaint is from 6/2020
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No reaction, good regulator
Black points: 60 (1 for this casino)
Lost payment, money never appeared on the player's account.
The player said he had transferred $50 to his account via InstaDebit, got a receipt about a successful transfer but the amount was never credited to his casino account. He notified the casino about this issue but didn't get any reply. No more updates since then.
Disputed amount: $50 (real money)
This complaint is from 6/2020
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Insufficient evidence from casino
Black points: 49 (1 for this casino)
Extremely delayed withdrawal and document verification processing.
Leonid requested a withdrawal of £150 and sent all the documents that were needed for his account verification but the payout became delayed. The casino accused the player via the ThePOGG that he was involved in a group of accounts being run in unison, which was a clear breach of terms and conditions but failed to provide supporting evidence. There is no further information available ever since.
Disputed amount: £150 (real money)
This complaint is from 8/2015
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Insufficient evidence from casino
Black points: 0
Player has been accused of multiple account holdings.
Before the player opened his account, he contacted the casino to make sure that he didn't have an open account with them already. The casino said that he didn't so he made about 3 deposits, played, and won. He then requested a withdrawal of £1,000 and sent all the documents needed for his account verification. A few days later, the casino accused the player of multiple account holdings and refused to pay out his winnings, but he claimed that he checked with them before he started playing there. The casino said that they have proof of their accusations and won't pay him any money. No other information is available ever since then.
Disputed amount: £1,000 (real money)
This complaint is from 5/2014
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Insufficient evidence from casino
Black points: 0
Player was accused of multiple broken rules. High betting pattern and providing fake ID for verification.
The player accepted a bonus, finished the wagering requirements, asked for a withdrawal, and sent all the documents for their account to get verified. A few days later, the casino informed them that their account would be blocked due to two broken rules. First, the player's ID was to be fake and the second one was that the player made higher bets than were allowed. No further details are available.
Disputed amount: $2,522 (bonus money)
This complaint is from 5/2014
Read more on: askgamblers.com
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Show 2 similiar complaints with 0 black points in total
Uncertain case, good regulator
Black points: 33 (1 for this casino)
Unclear complaint where the player got angry because the casino asked him to resend documents 3 times.
The player had an issue with the verification documents and therefore his winnings were returned back to his casino account. The player didn't understand why the winnings were not paid out. Apparently there were many issues with the reception of the documents by the casino and they kept requesting the documents to be resent again, which the player refused to do.
Disputed amount: $250 (real money)
This complaint is from 12/2016
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 5 (1 for this casino)
Account verification issues.
Even though the player sent all the documents for their account verification, it remained blocked. They also mentioned that they liked playing at the casino and would like the issue to get resolved. The casino asked for their account number so they could run a more thorough investigation. No update is available ever since.
Disputed amount: ?? (bonus money)
This complaint is from 10/2016
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 0
The player's account was closed without an explanation.
The player requested a withdrawal of €734 and sent all the documents for verification. Later on, the casino closed their account without any explanation given. There is no further information available.
Disputed amount: €734 (real money)
This complaint is from 5/2014
Read more on: askgamblers.com
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Show 2 similiar complaints with 5 black points in total (1 for this casino)
Uncertain case, good regulator
Black points: 9 (1 for this casino)
Winnings from bonus play confiscated, deposit returned.
The player complained about confiscated winnings. He played at this casino for the first time and managed to win from a bonus play but the casino used a rule from promotion terms which say 'In the event that the Casino believes you are abusing or attempting to abuse a bonus or other promotion, or you are likely to benefit through abuse or lack of good faith from a gambling policy adopted by Us, the Casino Group may at its sole discretion, deny, withhold or withdraw from you any bonus or promotion, or rescind any policy either temporarily or permanently, or terminate your access to the Services and/or block your account. In such circumstances, the Casino shall be under no obligation to refund to you any funds that may be in your accounts other than your original deposit amounts.' The player mentioned that he had played and took bonuses in other casinos from this group previously. His deposit was returned to him but the casino didn't provide any statement about this issue.
Disputed amount: ?? (bonus money)
This complaint is from 5/2020
Read more on: thepogg.com
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Waiting for decission of regulator
Black points: 0
The player used someone else's credit card to make a deposit.
The player used her friend's credit card to make a deposit and since it was against the rules, her winnings were confiscated and the deposit was returned back to that specific card. Later on, she told the casino she would take this matter to the MGA and after that, the casino stopped communicating with her. No other information is available.
Disputed amount: $4,000 (real money)
This complaint is from 10/2015
Read more on: askgamblers.com
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Waiting for decission of regulator
Black points: 0
Player’s account was blocked due to suspicion of their account being associated with other players' accounts.
This player received a bonus and won about £8,000 and after that, requested a withdrawal of an unknown sum. A few days later, the casino blocked their account claiming their account was associated with other players' accounts. The player said that wasn't true but the casino persisted on their foundings and recommended them to contact eCOGRA for further assistance. No more information is available ever since.
Disputed amount: £8,000 (bonus money)
This complaint is from 5/2014
Read more on: askgamblers.com
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Waiting for decission of regulator
Black points: 0
3rd party credit card use problem, only partial refund.
A very uncertain case, the player used 2 credit cards, one being his wife's credit card but with her permission. The casino asked for all the documentation and then they refunded $200 out of $500 deposited. The casino had maybe unclear terms regarding this and the player may place his complaint directly to MGA.
Disputed amount: $1,000 (real money)
This complaint is from 1/2015
Read more on: askgamblers.com
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Show 2 similiar complaints with 0 black points in total
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* We only list complaints, where the casino might be breaking our Fair Gambling Codex.

Spin Palace Casino Payment methods

Payment Method Deposit
Limits & fees
Withdrawal
Limits & fees
Withdrawal Time
Neteller Neteller €10 - ?
-
-
Skrill Skrill €10 - ?
-
-
PaySafeCard PaySafeCard €10 - ?
Not Available -
ecoPayz ecoPayz €10 - ?
Not Available -
VISA VISA €10 - ?
-
-
Mastercard Mastercard €10 - ?
-
-
EntroPay EntroPay €10 - ?
-
-
VISA Debit VISA Debit €10 - ?
-
-
InstaDebit InstaDebit Not Available -
-
Trustly Trustly €10 - ?
Not Available -
EuTeller EuTeller -
Not Available -
Solo Solo €10 - ?
-
-
VISA Electron VISA Electron €10 - ?
-
-
Maestro Maestro €10 - ?
Not Available -
Switch Switch €10 - ?
-
-
Postepay Postepay €10 - ?
-
-
Zimpler Zimpler €10 - ?
Not Available -
eChecks eChecks Not Available -
-
iDebit iDebit -
-
-
Skrill 1-Tap Skrill 1-Tap €10 - ?
Not Available -
Rapid Transfer Rapid Transfer €10 - ?
Not Available -
Instant Payments by Citadel Instant Payments by Citadel €10 - ?
Not Available -
MuchBetter MuchBetter €10 - ?
Not Available -
Check Check Not Available -
-

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