The player from Peru requested her deposit to be returned. Her deposits were returned before she submitted her complaint, therefore there was nothing we could help with at this time.
Spin Palace Casino - The player’s asked for a refund of her deposits.
Amount: $4,906.27
Spin Palace Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.3
Spin Palace Casino has a Safety Index of 5.3, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
FIRST, IT TAKEN MORE THAN 20 DAYS TO RETURN MY MONEY. THIRD, I ASKED FOR THE DOCUMENT OR PROOF OF DEPOSIT AND THEY DID NOT GIVE ME. IT IS THE WORST MANAGEMENT OF RETURN AND DEPOSIT OF MONEY.
Automatic translation:
Public
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4 years ago
Dear GIOVANA,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. You requested back your deposits and you received, but you are dissatisfied with how long it took. Is that correct? What was the reason for asking for a deposit refund? Or you haven’t received your money at all?
Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.
Also, I have to warn you, that this casino decided not to discuss any of their complaints with us, therefore I am not sure we will be able to help you.
Best regards,
Kristina
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4 years ago
Translation
Dear Kristina,
I received the full money, but it took too long, they ignored the documents that I sent, and it was I who had to constantly communicate to their "chat" system because if I did not communicate, this casino did not communicate with me. They asked for so much document and they put a lot of obstacles, however at the time of entering and when they debited my card if it was very fast.
Then in the means of withdrawing money so that they deposited me I asked for a "GIRO or TRANSFERENCIA" mode where my account number was listed, the bank, etc., and they ignored it and deposited it to a debit card.
More than a week ago I requested a document, like any entity or person when you make a bank transfer, deposit, etc, you receive a proof of this deposit; I requested a document where the deposit and the account number appear and it is where I verify that they did not obey my option of "GIRO or" TRANSFERENCIA "and they deposited the debit card, but they did not even send me the document, just an email saying that , and that they regret what happened.
This casino has already hurt me enough, first for delaying the deposit too much and now for depositing in front of the debit card and the currency exchange hurts me, so request a withdrawal method by GIRO or Transfer, but they do what they want ; And as I repeat, I requested a certificate and they never sent it to me.
Hopefully there is a solution to this problem.
The same is clear I do not recommend this online casino at all.
Edited
Automatic translation:
Public
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4 years ago
Dear GIOVANA,
Since you received your money, there is not much more I can do for you. However, I would recommend sharing your experience in our Forum https://casino.guru/forum, where it will be accessible and visible for more of our visitors.
Please do not hesitate to let me know if there is anything else, we could do for you regarding this complaint, otherwise, I will be forced to close it. Thank you very much for your understanding.
