Spin Palace Casino - The player’s asked for a refund of her deposits.

PRIMERO, SE DEMORARON MAS DE 20 DIAS EN DEVOLVERME MI DINERO, SEGUNDO SOLICITE RETIRAR POR MEDIO DE GIRO E HICIERON CASO OMISO, LO DEPOSITARON A OTRA CUENTA. TERCERO, PEDI EL DOCUMENTO O CONSTANCIA DE DEPOSITO Y NO ME O DIERON. ES LA PEOR GESTION DE DEVOLUCION Y DEPOSITO DE DINERO.

Dear GIOVANA,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. You requested back your deposits and you received, but you are dissatisfied with how long it took. Is that correct? What was the reason for asking for a deposit refund? Or you haven’t received your money at all?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Also, I have to warn you, that this casino decided not to discuss any of their complaints with us, therefore I am not sure we will be able to help you.

Best regards,

Kristina

Estimada Kristina,

Recibi el dinero completo, pero demoró demasiado, hacian caso omiso a los documentos que yo enviaba, y era yo quien debia de comunicarme constantemente a su sistema de "chat" porque si yo no me comunicaba, este casino no se comunicaba conmigo. Pidieron tanto documento y me pusieron muchos obstaculos, sin embargo al momento de ingresar y cuando debitaron de mi tarjeta si fue muy rapido.

Luego en el medio de retiro de dinero para que ellos me depositen solicité modo "GIRO o TRANSFERENCIA" donde figuraba mi numero de cuenta el banco etc, y ellos hicieron caso OMISO y lo depositaron a una tarjeta de debito.

Hace mas de una semana solicité un documento, como cualquier entidad o persona cuando hace un movimiento de bancom transferencia, deposito etc, recibe una constancia de este deposito; solicité un documento donde figure el deposito y el numero de cuenta y es donde verifico que ellos no obedecieron mi opcion de "GIRO o "TRANSFERENCIA" y depositaron a la tarjeta de debito, pero ni siquiera me enviaron el documento, solo un correo diciendo eso, y que lamentan lo sucedido.

Este casino ya me ha perjudicado bastante, primero por demorar demasiado el deposito y ahora por depositar de frente a la tarjeta de debito y el cambio de moneda me perjudica, por eso solicite medio de retiro por GIRO o Transferencia, pero ellos hacen lo que quieren; y como les repito, solicité una constancia y nunca me lo enviaron.

Ojala exista solucion para este problema.

Igual queda claro no recomiendo para nada este casino online.

Dear GIOVANA,

Since you received your money, there is not much more I can do for you. However, I would recommend sharing your experience in our Forum https://casino.guru/forum, where it will be accessible and visible for more of our visitors.

Please do not hesitate to let me know if there is anything else, we could do for you regarding this complaint, otherwise, I will be forced to close it. Thank you very much for your understanding.

Dear GIOVANA,

If there is anything else I could help you with, please let us know. We are extending the timer by 7 days. Please, be aware that in case you fail to reply to this complaint in the given time frame, we will close it. Looking forward to hearing from you.

Unfortunately, we’re forced to reject this case because the player's deposits were refunded before she submitted this complaint and hasn’t had any specific problem we could help with at this time and she stopped responding to the complaint.