HomeComplaintsSpin Oasis Casino - Player’s withdrawals have been delayed for months.

Spin Oasis Casino - Player’s withdrawals have been delayed for months.

Amount: A$5,000

Spin Oasis Casino
Safety Index:Very low
Submitted: 12 Feb 2023 | Case closed : 28 Feb 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Australia has requested several withdrawals 10 months ago. Winnings have never been received. We rejected the complaint because the player didn't respond to our messages and questions.

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1 year ago

Hi my name is Scott and right now I can tell you I'm not very happy at all spin oasis is a scamming bunch of pigs if you ask me I done just over 12k I tried to withdraw 10k strate away I then could do more then $2500 per day and no more then 5k a week so I did 2.5k then 24hrs later done another 2.5k after 10 months of nothing but hassles still haven't withdrawn either of the 2 pending 2.5k withdrawals I withdrew then both and tried to go a lower amount 1$800 & 1$1500 and had the rest in my account I played a couple spins and got a winning streak and had 6800 in my account + the 2 pending withdrawals then all of a sudden I can't get into that website at all if it dose look like working goes into another online casino witch I believe is them you can not go into any page that mentions spin oasis it automatically redirects to another casino or say can't load this page I previously one on here and withdrew 1400 yes it took about a month but they paid at least now nothing bit excuses to nothing at all

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1 year ago

Dear scott1993casey,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. Moreover, the casino is closed now.


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I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it.

Could you please forward a screenshot of your withdrawal requests to petronela.k@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Petronela

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1 year ago

Dear scott1993casey,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 

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