Spin Oasis Casino - Player complains that she didn’t receive cashback bonus.

Spin Oasis promises automatic weekly cashback on your deposits.

I did not receive my cashback for the week ending 24/04/2022, after making four deposits, a total of $100. Every other cashback I had received was automatically put in my account with an email notification.

When I didn't receive the cashback this time, I assumed the promotion had ended, until I received my most recent cashback yesterday, for the deposit I made last week.

I emailed the casino requesting the cashback they did not pay me that week, and was informed that I couldn't have it because it was outside of the timeframe to request it, it was too late.

This was an error on their behalf that should be automatic, it's not my responsibility to have to chase the bonus cash that is promised to me with my deposits. It was one of the main reasons I made those deposits, for the promised cashback that comes with them.

Conveniently, the one week I didn't receive the cashback automatically, was the week I had made more deposits than any other.

Dear Christine,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. What was the exact reason why a promotional offer couldn’t have been applied to your account? Have you tried to communicate this issue with casino? If there’s any relevant communication please forward it along with your cashier and bonus histories to petronela.k@casino.guru.

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Dear Christine,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.