The player's request for his account history is refused by the casino. The complaint was closed as unresolved as the casino has no reaction policy.
Spin Million Casino - The player's request is ignored.
Black points: 40
Amount: ??
Spin Million Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.7
Spin Million Casino has a Safety Index of 3.7, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I need information about:
Information according to Art. 15 General Data Protection Regulation (GDPR)
The casino is not answering my inquiries about this via email.
Email inquiries are on 07.03, 24.03 and 12.05. 22 has been sent.
I need a complete transaction list since my registration.
The live chat replies repeatedly, I can see the transactions in my account, but this is only for the last 7 days.
My request is completely blocked.
Automatic translation:
Public
Public
2 years ago
Hello Marek,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spin Million Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise why are you asking for your history from the casino? Can you please describe what is your issue with the casino exactly?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Hello,
Thank you for your message.
I need information according to Article 15 of the General Data Protection Regulation, specifically a list of all of my incoming and outgoing payments.
My repeated email requests are ignored by the casino, when I ask in the live chat I am told that I can see my transactions in my account, but this only applies to the last 7 days.
Automatic translation:
Public
Public
2 years ago
Dear Marek,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Spin Million Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Spin Million Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
