The player from Germany is experiencing difficulties to receive her winnings due to technical issue. We closed the complaint as ‘unresolved’ because the casino failed to reply.
Spin Million Casino - Player’s struggling to withdraw her winnings.
Black points: 28
Amount: €200
Spin Million Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.7
Spin Million Casino has a Safety Index of 3.7, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
3 years ago
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4 years ago
Translation
I was supposed to validate my account, which I did, I received confirmation last week that this has now been completed, then I initiated the payment again, I received an email after 2 days that the payment was not made due to technical problems, he initiated the process again, I did it 3 times now and again and again the payment amount is credited to my player account, meanwhile I no longer receive any emails, for what reason it happened.
I can only advise everyone against playing there !!!!
Automatic translation:
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4 years ago
Dear Mandy,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please confirm that you have had your account fully verified in the past? Which payment method you have opted for to withdraw your winnings? Could you please forward the confirmation regarding successful account verification to petronela.k@casino.guru?
Thank you in advance for your reply. I hope, we will be able to help you resolving this case as soon as possible.
Best regards,
Petronela
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4 years ago
Translation
Yes, there was a technical malfunction, I then arranged for a payout 3 times and this was canceled again and again without notifying me.
Edited
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4 years ago
Thank you very much Mandy for providing all the necessary information. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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4 years ago
Hello Mandy,
I am very sorry to hear about your issue. I will do my best to help you.
Spin Million Casino, could you please shed some light on this case? Thank you very much in advance for your reply.
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4 years ago
We would like to ask the Spin Million Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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4 years ago
Translation
They won't answer, so you can close the case right away, what a shame I thought this would make a difference!
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Automatic translation:
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4 years ago
I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
The casino can reopen this complaint anytime.
