The player from Italy is experiencing difficulties verifying her account. We rejected the complaint because the player didn't respond to our messages and questions.
They continue to ask me for documents now even the certification of a notary certifying that the documents are mine!
Dear Eleonora,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the licensed casinos takes KYC lightly.
Have you been advised what seems to be a problem in verifying your account?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela