The player from Germany had an unwanted bonus added to her account automatically. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.
Spin Million Casino - Player’s bonus has been activated automatically without her consent.
Amount: €12,233
Spin Million Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.7
Spin Million Casino has a Safety Index of 3.7, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Great caution, you will be permanently ripped off by the support and I fought for 2 weeks with a lot of pressure to have my account closed, now finally (with police threat) I could not pay out a cent, there were constantly various reasons not to be able to . Once all the reasons had been dealt with, I could not pay out again. Instead, I got a bonus on an ongoing basis and that was offset against my credit and therefore had to be implemented again without having requested a bonus !! I want to warn everyone these are criminals, never register. Really very, very bad, this site should go offline !!
Automatic translation:
Public
Public
3 years ago
Dear Natascha,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please advise if you have tried to communicate with casino the option of opting out from any promotional offers prior to start playing?
Do I understand correctly that you have requested your account to be closed?
Thank you in advance for your reply. Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
3 years ago
Translation
My account has now finally been closed, with a lot of pressure!
The support doesn't listen to you at all and just activates a new bonus to give you peace of mind. Very bad support and also the email address Vip@spinmillion.com did not close my account at first, got a bonus again. Hands off!!!
Automatic translation:
Public
Public
3 years ago
Thank you very much, Natascha, for the update. Once again I'm sorry to hear about your negative eperience. However, since your account has been closed now, do I have your permission to close this complaint as resolved or there’s anything else we could help you with?
Meanwhile, if you would like to share your experience and make your opinion widely known, I’d recommend our Forum https://casino.guru/forum.
Thank you in advance for your reply.
