The player from Italy had his account blocked without further explanation. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.
Spin Million Casino - Player’s account has been blocked.
Black points: 823
Amount: €26,000
Spin Million Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.7
Spin Million Casino has a Safety Index of 3.7, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
Or I sent all the documents they asked for and then they blocked my account because they found a problem with the bonuses and now I have to wait I don't know how long it unlocks my account to be able to withdraw money
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2 years ago
Dear Mihaita,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Foremost, allow me to congratulate you on your great win.
Please understand that it is a common procedure for casinos to audit players’ accounts, particularly, after accumulating a substantial win. From our experience, it may take 14 days, but every casino is different and has its own procedure which needs to be followed. That’s why we advise players to be patient and fully cooperate with the casino.
Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Translation
Hello Petronella
I registered about 8 months ago on the site and played on the slots
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2 years ago
Translation
Hello Petronella
When I made the first withdrawal request I had made a 2500 euros and by mistake I sent them an expired document and they gave me back money in my account and I either continued to play and I got to 26000 euros and then I sent them all valid documents and what they asked me
A thousand thanks
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2 years ago
Dear Mihaita,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Spin Million Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Spin Million Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
