The player from France has been accused of breaching bonus T&Cs by placing a single bet greater than allowed during the bonus play. The player confirmed that the issue was resolved.
Spin Madness Casino - Player was accused of breaching a maximum allowed bet.
Amount: €360
Spin Madness Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.0
Spin Madness Casino has a Safety Index of 3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Dear maryse.duval,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the casino’s Bonus T&Cs and I found this:
„13. Players are allowed to place single bets lower than 20% of the total value of the Active Bonus credited and should not exceed 8 EUR, 8 USD, 8 AUD, 8 CAD, 8 NZD, 80 SEK, 80 NOK, (as applicable). Therefore, placing a bet of 8 EUR while there's an Active Bonus of 100 EUR in effect is considered acceptable practice."
The max bet rule is, in fact, an industry-standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule.
However, if you are sure you didn’t bet more than the maximum allowed amount, please forward your game history to kristina.s@casino.guru.
Looking forward to hearing from you.
Best regards,
Kristina
Public
Public
2 years ago
Awesome news, maryse.duval. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
