Spin Fever Casino - The player struggles to withdraw his balance.

BE AWARE!

I finished the wagering and then the problem started when i was about to withdraw, i deposited 1040 via bitcoin and manage to complete the wager to a 15000 nok balance.

When i wanted to withdraw they demanded, selfies of me with me writing on a checkered paper: HELLO SPINFEVER and date, then they needed source of funds and bank id. They are doing their best TO NOT PAY OUT WINNINGS, stay far away from this casino please, you will never get your hard earned winnings here...

And as usual i canceled the withdraw since they where not able to pay me and all the slots suddenly died right after as usual, don't play online casino it's not safe.

Hello olehenrik85,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spin Fever Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note nothing you described is unusual and you will need to provide all the requested documents in order to withdraw.

Looking forward to your answer.

Regards,

Nick

Dear olehenrik85,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The documents approved was, id (passport) bank statement, iban, selfie. Bills for proof of address.

Screenshot of my bank account together with name and iban, everything... THEY DO NOT PAY OUT WINNINGS.

Hello olehenrik85,

Can you please clarify when did the verification process begin? Is there any update since your last post? If still not, we will try to intervene.

Dear olehenrik85,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.