The player from Austria has deposited money into casino account but the funds seem to be lost. Player’s complaint has been resolved successfully.
Spin Fever Casino - Player’s deposits have never been credited to his casino account.
Amount: €520
Spin Fever Casino
Safety Index:Above averageSafety Index
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7.8
Spin Fever Casino has a Safety Index of 7.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
I paid into the casino mentioned above, the money was deducted from my account, but never credited. For a week I've only been told that the financial department has to check it. The same thing happened to my wife with 140 euros.
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1 year ago
Dear HOZZ1210,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
Could you please advise if they were your first deposits in this casino? What the disputed amount represents, please? I received payment receipts for three separate deposits in the total amount of €320.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Translation
The casino keeps telling me that I'll get my money back once the finance department has checked it. My bank says there's nothing they can do. I'm constantly put off.
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1 year ago
Translation
It wasn't the first deposit, the deposits sometimes worked without problems and then just didn't. Deposits of 100, 80, 50 and 150 from yesterday left my account. The payments are shown as rejected in the casino, but it is my account has been debited. Since Tuesday last week, I am constantly being put off that it will take time. My bank cannot reverse it because I was released.
It's just stalling tactics in my opinion
You are always fobbed off with the same statements that you should wait.
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1 year ago
I fully understand your frustration, HOZZ1210. As I mentioned earlier, it may take some time for the funds to be located and refunded back to your bank account or credited to your casino account. Therefore, I will set the timer for additional 20 days allowing to casino one full month to investigate, as it is not entirely in their hands, and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your deposited funds. Thank you in advance for your patience and understanding.
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1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, HOZZ1210, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
