The player from Russia had deposited money to use a 300% deposit offer but did not receive the bonus. Despite contacting the casino, no action was initially taken. He wanted his money back. The issue was resolved after the casino added the bonus to his account within 20 hours. The complaint was marked as resolved by us.
Spin Fever Casino - Player did not receive deposit bonus.
Amount: $100
Spin Fever Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.8
Spin Fever Casino has a Safety Index of 7.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
Public
Public
4 months ago
Hello
So they sent me an email with 300% deposit offer so ive tried to use it and of couse when i did my deposit nobody cares or cant help me with getting the offer to my account.
I wanna my money back.
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Public
4 months ago
Hello dvk12,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spin Fever Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Is the deposit still on your account or you played with it? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
4 months ago
Hello, unfortunately after 20 hours they finally added everything to my account.
Thanks again but can be closed as solved.
Public
Public
4 months ago
Dear dvk12,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
