Spin Casino - Player did not get his winnings.

Hello. I want to complain about a spin casino that has not paid me my winnings for already three weeks. The bottom line is that I sent them the documents for verification and they passed it successfully, then I played for some time and  even had some successful withdrawals. And I was playing slot "Dark Matter" and had a huge Jackpot of 27,000 dollars!!! I was incredibly happy and even showed this winning to all my family, but it has been already three weeks and they don’t pay even part of my winnings. All my documents are verified. I even sent them my void check. Don’t get me wrong I believe Spin Casino is amazing casino with very good chance of winning but withdraw taking to much time for now. Please help me with this issue

Dear Marc,

Thanks for submitting your complaint and I’m sorry for your unpleasant situation. Could you please answer a few questions so that I can fully understand what the issue is? First, did you play with a bonus when you hit the big win? If yes, could you specify which bonus it was? And did you contact the casino about this issue? If yes, could you forward any relevant communication between you and the casino to satrio.y@casino.guru? Please note that sometimes emails from casinos can end up in your spam folder, so make sure to check there, too. Thanks so much in advance for your reply.

Best regards,

Satrio

Dear Marc,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.