Spin Casino Ontario - Player experiences lost wager due to technical problem.

I had gone into the game, immortal romance roulette, I placed an $8.00 bet. I hit spin and the next thing I know the screen starts loading and it logged me out which it’s done in the past after depositing, which then I login and the money is in but this was different. It only logged me out to the login screen so then I logged back in went back into the game and it didn’t remember that I had that eight dollar bet so I lost that eight dollars. I never got to do my bed and it was all I had left in my balance, I’ve had nothing but problems with casino, I always delete my cookies turn off my device I know all the steps I was doing investigations up till a while ago. I haven’t heard from Joe in a bit, but this is ridiculous. No gaming history and no support. No chat no email address so I assume it would be support@spincasino.ca. I hope it is but this needs to be disputed and then rating needs to be lowered. This is outrageous. Get your software get your development team working on the backend so these login problems don’t happen, especially after hitting spin and the game not remembering that I even did a bet after I cleared my cookies to get the game to load again.

Dear lc2022,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward your game history to tomas@casino.guru? Please highlight the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Tomas

As I thought, I mentioned, spin Casino doesn’t provide the gaming history I could not find it anywhere, which aggravates me that much more and makes me think they’re more of a scam casino. There’s no reason at all for their website to log me out after placing a bet, and clicking on a spin button From now on if I ever do another bet on their website, I will be recording it all so I have all the evidence possible since they don’t want players to see their own gaming history because they know that they do unfair terms.

I found where the game history is but as you’ll see in the photos, the settings they talk about are turned off I have blocked cookies turned off I have the prevent tracking, turned off, so I’ve tried Opera. I’ve tried Chrome. I’ve tried Safari. None of them are allowing me to openin  the history because of that message

Please note technical glitches can happen in all casinos, including the best ones. It helps to be aware of your balance and play in casinos where you can request a gaming history without problems.

You can usually request your gaming history from casino support for a particular period.

Make sure to request and check whether the bet recorded a result. If the record shows a loss, unfortunately, we won't be able to help.

I'll await your reply.

I’ll see what they do

Has the casino provided you with the game history?

What have you learned from checking it, please?

No never heard back and no game history so just close the case

I’m done with spins unfairness & lack of website maintenance.

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with any online casino. We are here to help.