The player from Germany faces an issue with a 1000 Euro withdrawal that remains unprocessed at the casino, which is linked to a bonus. Despite daily contact with live chat, no progress is made, and only part of the withdrawal amount, totaling 800 Euros, is visible.
Spin Buffalo Casino - Player's withdrawal request is delayed.
Amount: €1,000
Spin Buffalo Casino
Safety Index:Below averageSafety Index
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5.2
Spin Buffalo Casino has a Safety Index of 5.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
1d 10h 58m 12s
Case summary
6 days ago
Public
Public
1 week ago
Translation
I have a withdrawal worth 1000 Euros that is not being processed at all. The casino, which is sponsored by your bonus, does not pay out anything. I contact the live chat every day, and they always say it will be paid out, but nothing happens. In the uploaded screenshot, there is only a withdrawal of 800 Euros. However, there are 2 more withdrawals worth 100 Euros each that have been requested. In total, that's 1000 Euros. Unfortunately, on this Scam Casino, you cannot view all the withdrawals.
Automatic translation:
Public
Public
6 days ago
Hello Cata1992,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spin Buffalo Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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