The player from Germany is filing a complaint against Spin Buffalo Casino for not processing his withdrawal of €54 in Tether USDT, which he requested on November 15th, 2024, after meeting the wagering requirement. Despite following up with support, he has not received his funds or a response regarding the delayed withdrawal.
Spin Buffalo Casino - Player’s withdrawal is delayed at Spin Buffalo Casino.
Amount: €54
Spin Buffalo Casino
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Case opened
Current status
Waiting for casino to reply
6d 10h 57m 44s
Case summary
13 hours ago
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1 week ago
Translation
Hello,
Unfortunately, I have to file a complaint against Spin Buffalo Casino as they have not processed my withdrawal.
On November 15th, 2024, I registered at this casino and deposited €16 via Tether USDT. On the same day, I fulfilled the 3x wagering requirement and requested a withdrawal of €54 in Tether USDT. However, I have yet to receive this withdrawal.
It's important to note that no bonus was used, and there was no violation of the terms and conditions. Although my account is not verified, verification at this casino only occurs upon request.
Since my withdrawal was still pending after nearly a week, I emailed support on November 21st, 2024, asking for the status of the withdrawal. To avoid giving the impression that I would stop playing there, I praised the casino and asked for a bonus. On November 22nd, 2024, I received a response, along with a bonus code, apologizing for the delay and stating that I would receive my withdrawal in the coming days.
Unfortunately, nothing happened, and I inquired about the withdrawal again on December 1st, 2024. I did not receive a response to this inquiry.
Perhaps you can assist me with this issue, as I am unable to resolve it myself. I have uploaded some documents; should you need further information, please feel free to contact me!
Thank you in advance for your effort!
Automatic translation:
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1 week ago
Dear fresebast,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spin Buffalo Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Is your player's account accessible to you can you log in?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 week ago
Translation
Dear Thomas,
First of all, thank you for your quick response!
Here are the answers to your questions:
- My player account is accessible to me and I can log in
- I only played the slot "Sweet Bonanza 1000" by Pragmatic Play with a bet of €0.20 per spin
If you have any further questions, please do not hesitate to contact us and thank you very much for your effort!
Best regards
Fresebast
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21 hours ago
Thank you very much, fresebast, for providing the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
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13 hours ago
Dear fresebast,
My name is Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.
I would like to invite the Spin Buffalo Casino's representatives to join this discussion and provide any available information to help resolve this issue.
Dear Spin Buffalo Casino,
Could you please provide detailed information about this case?
Thank you in advance for your response.
Best regards,
Romi
Spin Buffalo Casino has 6d 10h 57m 44s to reply
