Spicy Jackpots Casino - Player's withdrawal processing is delayed.

Just short of 5 weeks and still waiting for my withdrawal when I've asked been told it's a process it's very annoying

Dear angelatomley76,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• Could you please forward me your recent correspondence between you and the casino to my email at tomas@casino.guru ?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear angelatomley76,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Message from the player:

Hi sorry I have no proof of conversation with them I am fully verified I've not made a withdrawal from them before this and it was won with a bonus which I completed. Thank you Angela 

Dear angelatomley76,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Spicy Jackpots Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Spicy Jackpots Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.