The player's bonus winnings were voided due to an alleged violation of the T&C. Reportedly, the player was reported as a 'problem user' by the game provider. The casino did not provide any further explanation. We closed the complaint as 'unresolved' because the casino failed to reply.
Speedbet33 Casino MY - The player's bonus winnings were voided.
Black points: 796
Amount: 30,199 RM
Speedbet33 Casino MY
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Unresolved
Our verdict
No reaction, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
I opts for the welcome bonus 10k free 5k (50%) with 5 times turnover amount. When I complete the 75k turnover amount with 30199 earning (total amount is 40199, 10k my capital), the site use all kind of reason to refuse my payout. they gave me back 10k capital and forfeit all my earnings. small and not reputable site. avoid at all times
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2 years ago
Hello Adrian,
Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Speedbet33 Casino. Allow me to ask you a few more question before we would move forward.
Was this your first ever withdrawal request in the casino? Did the casino specifically mention why did they void your bonus winnings? Do I understand it correctly that you have already received the refund of your deposit to your personal bank account?
Please forward any relevant screenshot or chat to nikolas.b@casino.guru.
Looking forward to your answer.
Regards,
Nick
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2 years ago
Hello Adrian,
Thank you for all the information. I will now forward your complaint to my colleague Andrej who will be assisting you from now on.
I hope we will be able to help you out.
Regards,
Nick
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2 years ago
Dear Adrian,
I’m sorry to hear about your problem. I’ll contact the casino and see if I can help.
I would like to invite Speedbet33 Casino to join this conversation.
Dear Speedbet33 team,
Can you please explain the reasoning behind the decision to confiscate Adrian’s winnings? You can forward the relevant evidence to andrej.p@casino.guru.
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2 years ago
Dear Adrian,
Unfortunately, all our attempts to get in touch with the casino were unsuccessful. We will now try to contact the casino via other means.
We would like to ask Speedbet33 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close this complaint as ‘unresolved’.
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2 years ago
Dear Adrian,
Unfortunately, as we have not received any response from the casino, I cannot continue resolving your complaint and I’m forced to close it as ‘unresolved’.
I’m sorry I couldn't be of more help, but closing this complaint as unresolved will at least negatively influence the casino's rating and other players can read about your experience in our review.
Anyhow, there’s still the option to submit an official complaint to the casino’s Licensing Authority.
Please let me know if you decide to do so and/or our assistance is needed. My e-mail address is andrej.p@casino.guru.
The casino can reopen this complaint anytime.
