The player from Germany had requested a €3000 withdrawal 3.5 days ago, but it was being withheld despite account verification. The support team had kept giving excuses, and the website had claimed that withdrawals were processed within 24 hours. The issue remained unresolved as the player did not respond to the Complaints Team's inquiries, which led to the rejection of the complaint.
Spades Queen Casino - Player’s withdrawal has been delayed.
Amount: €3,000
Spades Queen Casino
Safety Index:Fresh casinoSafety Index
We use the Fresh casino rating to identify new casinos, for which it's too early to see how they treat their players. We give this rating to casinos that are relatively new on the market, have low revenues, and not many player complaints.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 weeks ago
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1 month ago
Translation
Dear Casinoguru Team,
3.5 days ago, I requested a withdrawal of €3000. My account was verified with the support team within 30 minutes. However, the withdrawal is being withheld for unexplained reasons. The support team keeps giving the same excuses... first come, first served... and that they need more time. According to the website, withdrawals are processed within 24 hours. I also learned from support that the payment team operates 24/7. Since I am not making any progress here, I am seeking your assistance.
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1 month ago
Hello vidwalllucas,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spades Queen Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed.
Looking forward to your answer.
Regards,
Nick
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1 month ago
Translation
Hello Nick,
yes, my account is verified (approx. 1 hour after withdrawal request) The money was accumulated with a bonus. However, I did not violate any bonus conditions. The last time I wrote to live support was about 12 hours ago and asked when it would be processed. No meaningful answer, just that I have to be patient...
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1 month ago
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Here are some more screenshots from the last conversation.
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1 month ago
Hello vidwalllucas,
As advised above, withdrawals make take up to 14 days so please let me know in case it would take longer. Until then, I can only recommend to wait.
