The player from Germany reports that the casino has confiscated funds from their spadesqueen account after initially depositing 50 Euros. Despite winning 9002.77 Euros while using bonuses and betting, the casino has not allowed a withdrawal.
Spades Queen Casino - Player’s winnings have been confiscated.
Amount: €8,954
Spades Queen Casino
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Case opened
Current status
Waiting for Casino Guru to reply
6d 10h 49m 37s
Case summary
13 hours ago
Public
Public
2 days ago
Translation
The casino has confiscated my money from my spadesqueen account. I initially deposited 50 Euros and after doing so, I asked my manager for a bonus. Because of my deposit, he gave me free spins. I earned a few Euros from the free spins and used that to play meta crash with a 2.50 Euro bet. I managed to win 9002.77 Euros, but I only have 8954 Euros left because I lost a few bets.
Automatic translation:
Public
Public
yesterday
Dear Mustafa77,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spades Queen Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- How did you learn about your account being blocked?
- Was your account verified?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
Tomas is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
