The player from Germany has been blocked after making a deposit. The player later confirmed that the deposit was processed successfully, therefore we marked this complaint as resolved.
Space Wins Casino - Player's account has been blocked.
Amount: €25
Space Wins Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hello, I registered with Spacewins, made a first deposit and then I was blocked because I come from Schleswig Holstein. What kind of procedure is that, why isn't it pointed out when registering...
Automatic translation:
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1 year ago
Dear Nordlichtchen,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We fully agree that ideally, casinos should not let players from restricted countries open accounts at all. Having said that, not all casinos enforce this on a software level, and at this point, there is not much more we could do about it. We can only recommend changing that in the future and to approach cases like yours individually.
Could you please advise if you managed to play with your deposit? If not, have you already requested a deposit refund?
Thank you very much in advance for your reply.
Best regards,
Kristina
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1 year ago
Dear Nordlichtchen,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Translation
I received the deposit after a long back and forth, will definitely not play at this casino again in the future. Thank you for your efforts 🌻
Automatic translation:
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1 year ago
Dear Nordlichtchen,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
